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I brought my car in a year ago for a knocking sound on the left, it was repaired, then the same sound on the right, had it repaired on 10/8/18, now it's... knocking on the left side. Unhappy customer
I was told the vehicle I purchased had new tires. Yes and no. Who puts only 2 new tires on a Cadillac and leave the other 2 extremely worn and cracked... tires on. I trusted what I was told. Now I need to buy 2 new tires after only 4 months of my purchase.
I just wanted to give a shout out about a Dealership that that went to great lengths to make a customer happy. I wanted to mention right from the beginning... the Sales Mgr. Paul Hendry and the Gen. Sales Mgr. Ron Pimentel did exactly what they said they were going to do. What they promised they delivered, Quite refreshing in our day and time. Wyatt McCain was instrumental in helping buy and work out a couple of purchases in the past, and this time my Salesman was Nick Elizarraraz who kept things moving and made the sales transaction very smooth. Not to forget the Director of Finance, Ron Resurreccion, who completed the buy and kept all smooth and calm. Last but not least my Service man Ted Stark who makes sure that I receive quick and courteous service. Thank You all for a good experience. I bought a 2015 SRX and love it.. Bruce L Ball
Absolutely great, very kind, very professional. I've been dealing with this dealership for 4 years or more. Will never change.
Great customer service! Always greet you with a smile.
Worst experience ever in the service department Avoid RUDY OCHOA
Service Consultant Juior Santoy is the very best. My first time in service he put up with my big mouth schooled me in the art of patients. Great task for... one that young! Just one more reason i drive over 20 minutes on the freeway to come to Alexander even though i live 1 minute from Silver Star. He continues to be a totally nice guy to me and goes further to help than i feel i deserve. Sebastian was my salesman and he was great to, got me the car i wanted and fast! Another nice young man. Take it from me, Alexander in Oxnard is the place to buy and service your car always. :)
Went in for an appointment to order my new Escalade....and low and behold they had just received the exact model, color and features the day before. Saved... me the hassle of waiting for the vehicle to be manufactured and then delivered. I worked with Sales staff, Wyatt. He was simply a pleasure to work with and was a NO PRESSURE kinda guy. I would highly recommend visiting this dealership and purchase your next Cadillac form WYATT. Thank you for a pleasant experience.
David Howe provided outstanding service from the second I stepped into the showroom. Unlike other Cadillac dealerships, David listened to my car specifications,... did not try to change my mind and get another car, and he got me the car I wanted. David was efficient, polite, respectful,and courteous. He even transferred the kids' car seats and my yoga mat to my new car. He answered all my questions and was so patient with me. My experience at Boulevard Cadillac was excellent in all aspects because of David's service. I am still smiling! Sunny Armstrong
I have purchased two Cadillacs from Boulevard. The staff was very pleasant and friendly. I never felt pressured and the whole process was a painless experience.... Working with Paul was great. I will be buying my next one from them as well.