There was a problem with a car I was interested in purchasing. I had found the same problem with another car at a different dealership. That dealership... said it as a factory problem and would be replaced. This dealership said it would "NOT " be fixed and offered no other comment. I was driving about 2 hours to go to Carl Cannon . I told them I would " NOT " be purchasing a car from them and returned to the other dealer and purchased the other vehicle. They do not need to worry about me ever becoming a customer. The automobile was a 2015 Cadillac XTS.
If you have an old jalopy pickup truck, this may be the place for you but if you have a vehicle that you prefer to have proper closing doors, properly... aligned body panels, and a windshield repaired, I highly advise taking your vehicle anywhere but to Carl Cannon Chevrolet. Not only was the service and quality of the jobs very poor, I was promised return telephone calls from the Body Shop manager "Randy" who is undoubtedly out of the shop every time I call. I also personally spoke to the Service Manager, Barry, who informed me (verbatim) "Do not buy tires until you hear from me." and I never heard from him and he said this nearly four months ago. The tires were showing cords in June, it is nearly October and still no "hearing back from him". The cords showing was due to improper alignment at Carl Cannon in February which is when they promised me the alignment specs but could not produce them; also could not produce the February specs in June when I returned. I am an ASE certified technician and a mechanical engineer by trade, just to let you know that I know just a few things about automobiles. If you have a chip in your windshield, I'd highly advise anywhere else (or better yet, use the kit from the auto store to repair because I can PROMISE that you could do better work) and when the chip they supposedly repaired (obviously not) has a crack that propagates from the improperly repaired chip, they refuse to replace the windshield. If you don't like extremely large gaps on your body panels (I'm not exaggerating when I tell you I could stick my hand in the gap, all four fingers), go anywhere else. Not only will the body shop tell you that you're nit-picky, they will have you doing the body work with them. I stood there sweating in my work clothes (business casual) helping these incompetent body techs align body panels correctly and I'm not a body tech by trade. Even if they tell you they are qualified to perform the work, trust me when I tell you they are not. Have follow up questions for the service manager or body shop manager?, good luck on receiving return calls. The only calls you will likely hear from them are from Barbara the customer service manager (who also promises that the GM will call you) wanting to purchase your vehicle and sell you a new one. I guess you'll also receive calls back from service IF, and only if, there is money to be made by performing recall work. This was the worst dealership experience I've ever had and would highly recommend to anyone reading this that unless you have an old pickup truck or a well-used riding lawnmower that you have no concerns about gaps in the body work, go anywhere else. Also, I should mention that I really wish the questions about recommending to a friend or purchasing from this dealer had a third option "Hell No" as opposed to the only two options of yes or no.
We apologize for any inconvenience or miscommunication that occurred during your visit to the dealership. At you convenience, please contact our Gener...al Manager, Tommy Fowler, at 205-384-5561 so we may discuss this with you offline and resolve any issues.
Took my car to Carl Cannon Cadillac when the local Cadillac dealership could not fix my car, they remain nameless. I absolutely had a great experience... with Jonathan he went above and beyond to take care of my car and the issues i had with it. I would recommend them to anyone who needs service.
Never returned my call or email.............................:......:::,:
¿Lulu, we want to do everything we can to correct this situation. At your convenience, please contact Tommy Fowler at 855-216-5614 or tommyfowler@carl...cannon.com. We certainly appreciate your business and want to let you know how important customer service is to us at Carl Cannon Chevrolet.¿
The service I recieved from Clayton Die and the rest of the employees at Carl Cannon was wonderful. They took care of my every need. I'll be sure to recommend... them to everyone looking to buy a chevrolet from now on
Very friendly and helpful. Willing to work with you. Ask for Clay Dye.
They were very helpful. I had a great experience today.
Clay Dye from Carl Cannon Chevrolet help me to get into a new truck the very night I went and looked at it. I would recommend Clay to any one that is looking... for a new or used car. Friendly very helpful. Thank's Clay for the GREAT job you did for me. I really enjoy my new truck.
I purchased a 2010 Pontiac G6. I am very happy with the choice. Clayton Dye was very helpful. He saw what I wanted and went beyond to make sure I got it.... They made sacrifices to stay late and ensure that I was completely comfortable with the choice I made. I recently took my car to be serviced and was taken care of without any hassles. To me that is priceless.
We greatly appreciate your business. Thanks for taking time to post this review. We hope you are enjoying your new car and we look forward to doing bu...siness with you in the future. Rob Fondren Sales Manager
I bought a Chevy Spark because of the excellent gas mileage it offered at a very affordable price. My service rep Clayton Dye was terrific. He made the... paperwork and the buying process very easy and manageable. I am rebuilding my credit and was affraid I would have a bad time but Carl Cannon Chevy and Clayton made it very easy and very beneficial.
Congratulations on the purchase of your new Chevy Spark. Its our pleasure to serve you and we hope you are enjoying your new vehicle. Rob Fondren ...Sales Manager