Reviews
Jorge Orozco Was beyond helpful and patient.
Jorge Orozco Was beyond helpful and patient. His customer service and care was beyond excellent. Him and his team worked so hard to get me into a brand new car when I didn’t think I could. The finance team was amazing and they all made me feel like I mattered !
Jorge Orozco Was beyond helpful and patient.
Jorge Orozco Was beyond helpful and patient. His customer service and care was beyond excellent. Him and his team worked so hard to get me into a brand new car when I didn’t think I could. The finance team was amazing and they all made me feel like I mattered !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I did a survey in the past.
I did a survey in the past. But I think does not matter my opinion . Never got an answer.
I did a survey in the past.
I did a survey in the past. But I think does not matter my opinion . Never got an answer.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Leslie and Hellen were the best.
Leslie and Hellen were the best. They helped me out so much and were extremely efficient. These two girls deserve a raise. Thank you to them both
Leslie and Hellen were the best.
Leslie and Hellen were the best. They helped me out so much and were extremely efficient. These two girls deserve a raise. Thank you to them both
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with our team at Penske Chevrolet of Cerritos. We're grateful for your kind words and support.
Had to wait for longer than 30 to get back my car
Had to wait for longer than 30 to get back my car although I was told it was ready! Had to chase around the rep to check if she had gotten my car delivered to the driveway however chisme was better she was talking to her coworkers instead of having my vehicle ready to go, then she realized I was waiting too long so she rushed to get the paperwork done. Very unprofessional! This is the second time I come here and the treatment has been very poor. Aside from making me wait, high prices, I get the rudest customer service. I am NOT a happy customer. My time is VALUABLE.
Had to wait for longer than 30 to get back my car
Had to wait for longer than 30 to get back my car although I was told it was ready! Had to chase around the rep to check if she had gotten my car delivered to the driveway however chisme was better she was talking to her coworkers instead of having my vehicle ready to go, then she realized I was waiting too long so she rushed to get the paperwork done. Very unprofessional! This is the second time I come here and the treatment has been very poor. Aside from making me wait, high prices, I get the rudest customer service. I am NOT a happy customer. My time is VALUABLE.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Chevrolet of Cerritos and would like the opportunity to discuss the price of the repairs performed by our Service Team, as well as the overall level of customer care that you have received. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com
The purchase process went well.
The purchase process went well. I would recommend them to friends and family. Always helpful
The purchase process went well.
The purchase process went well. I would recommend them to friends and family. Always helpful
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending Penske Chevrolet of Cerritos. Feel free to reach out if there's anything else we can assist with.
Excellent customer service!
Excellent customer service! From the moment we pulled into the lot we were greeted and everyone answered any questions we had.
Excellent customer service!
Excellent customer service! From the moment we pulled into the lot we were greeted and everyone answered any questions we had.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Penske Chevrolet of Cerritos is very grateful for your kind words. We appreciate having had the chance to assist you. Drive safely.
I always bring my car here for service.
I always bring my car here for service. It's always a good experience, regardless of the good or bad news I get regarding my car. I always work with Shania Barnes. Nothing against the other reps. Shania was the first rep I ever worked with and she is very good at what she does.
I always bring my car here for service.
I always bring my car here for service. It's always a good experience, regardless of the good or bad news I get regarding my car. I always work with Shania Barnes. Nothing against the other reps. Shania was the first rep I ever worked with and she is very good at what she does.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's wonderful to hear about your positive service experiences here at Penske Chevrolet of Cerritos. Our team appreciates your trust, and we're glad you're consistently satisfied with our service.
Terrible customer service.
Terrible customer service. Our service rep was dreadful. Rude and tried to be the mechanic.
Terrible customer service.
Terrible customer service. Our service rep was dreadful. Rude and tried to be the mechanic.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Chevrolet of Cerritos and would like the opportunity to discuss the level of customer service and professionalism you received from our Service Team. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com
At least 5 people greeted me when I arrived on the lot
At least 5 people greeted me when I arrived on the lot with my car for service. Waiting time took less time then 2 hrs to fix door handle. Happy with everyone, and thank you Shania.
At least 5 people greeted me when I arrived on the lot
At least 5 people greeted me when I arrived on the lot with my car for service. Waiting time took less time then 2 hrs to fix door handle. Happy with everyone, and thank you Shania.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with our team at Penske Chevrolet of Cerritos. We appreciate your kind words and look forward to serving you again.
I made my appt and received service the same day.
I made my appt and received service the same day. The service was fast and my service rep was courteous.
I made my appt and received service the same day.
I made my appt and received service the same day. The service was fast and my service rep was courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear about your positive service experience at Penske Chevrolet of Cerritos. We look forward to serving you again.