Cerritos Dodge Chrysler Jeep RAM

Came in to purchase a car - they were doing whatever they could to sell me the car that day - i told them i had to think about it - made my decision to go for the purchase and when I wanted to do the deal everything changed - the interest rate the payment of the car- wow what a joke - they will manipulate you to purchase a car- i will never go back again - what a JOKE this dealership is - and to think i purchased 3 cars from them a long time but that was under good staff and now the staff hates their job and will do anything to sell a car to make a deal - NOTHING BUT LIES

STAY AWAY! Had issues with grey smoke and rough idle. I called the dealer which i purchased the truck from and they informed me I had full warranty on the motor until October of this year. I scheduled a tow truck through cummins, as their warranty states it’s covered-they denied me and charged me for it. Upon having the truck for approximately 2 weeks I got a call from the initial service advisor (Alan) saying “you have aftermarket parts so we need you to remove them and bring the truck back so we can perform repair under warranty” Which is what their initial paperwork says as well. We spoke a few more minutes and I quickly realized they did not know what parts were on my truck, claiming I have an aftermarket turbo, exhaust, etc. I lost confidence in them and called another dealership to tell him the situation. He thought it was crazy they couldn’t diagnose and said “bring it to me, I’ll take care of it” I gave him my VIN number and he replied with “oh my god, they flagged your VIN and voided your warranty”. He was shocked I didn’t receive any paperwork or they never explained it to me and said I should call the manufacturer. They did so despite the fact that the Magnuson Moss Act prohibits manufacturers from automatically voiding warranties due to an aftermarket part installed and puts the burden of proof on them to prove the part caused the failure. First of many efforts to lie and screw over the customer (by Stellantis they tell me but will not provide any name or contact of the person that did so) After calling and complaining to anyone I could, emailing whoever I found I got the service manager (Marcos Fernandez) to contact me and over the phone he told me “im so sorry-it’s wrong. They should have never done that. I've never seen them flag a VIN like that, i cant believe it. Let me work on making this right.” He proceeds to inform me the Stellantis rep claimed i had modified exhaust/turbo and other items. He looked at the pics and agreed all those items are stock. He himself was shocked and said he wanted to fix it. Fast forward a bit and my truck returns via tow truck to the dealer, and weeks of back and forth they get the rep to come look at the truck and now he changes his tune from “highly modified” to “lack of maintenance”. I send in all my oil and filter receipts. The service manager asked how often I change my oil and I explained to him I always follow manufacturer recommendations. 500 engine hours, 6 months or 15,000 miles. His response was “oh no, you can’t do that. Guys that want these engines to last change the oil every 3-5k miles”. He submits the receipts and they deny me saying there is not enough proof of maintenance, despite the law being THEY have to prove I did not, not I have to prove I did.  Again they blame sludge, but also state they found "excessive amounts of fuel in my oil". Despite the fact that fuel in oil creates sludge, but lack of oil changes (which was not the case) cannot cause fuel in the oil—they continue to lie and say whatever they need to keep from admitting they were initially wrong in refusing my warranty. I paid again for a tow truck to pick up my truck only to receive it with the dash peeling and in the dirtiest state I’ve ever seen my truck. I immediately contacted Marcos and he admitted it was most likely due to them leaving it in the sun and that they have to replace or repair it.  They are effectively rendering my 60-70k truck worthless. Saying it will cost me $20k plus to rebuild the motor that should have never failed. I filed with BAR, NMVB, Attorney General and the FTC. All of which are telling me its wrong and they suggest seeking legal counsel.  What a disaster.

Idk who this tool visser guy is, but dude is just sarcastic and hates his job on the best day. Multiple changed emails with this guys on Durango and I was just mocked for it being out of my “budget”. Nice employees here

Unprofessional sales staff… Calling people "bro" and "boss" non stop. Problems listening and comprehending what I was saying and asking. Asked for full sun pics, they dodged and defected so that was a massive red flag on a black truck.

The internet manager and staff are ultra rude. They do not reply for days and then they act as if you need to get in line to buy the car when they have multiple available and other dealers are offering much better offers. They are also Short in their responses and purposely try to get a rise out of you. Do not listen to the responses to this or any reviews. They are simply pretending to have customer service. Seriously look anywhere else. I am a veteran car buyer and they were the worst I’ve seen.

Worst experience ever , went in for a "express " oil change waited for 3hrs for my vehicle not to be touched , asked the service writter for an update and he called the tech which said he's by himself and doesn't have an update..

So I had resived a Call from Trent Hoffman asking me to take down the feedback here in Yelp and on dealer Rater .... I told them to let me borrow a car today August 6 2022 and he said No because the feedback i put up. On Aug. 3rd i dropped it off with Trent Hoffman and Brian drove it with me on that same day, Aug 3rd. He heard the noise and seen the sensors were not working. Brian on the other hand was in the back seat sleeping while Trent was driving. We almost crashed on the 405 while Trent was driving and the sensors did Not detect it & at high speed also. Trent said he was going to drive it himself after 6 days passed i called to ask for a loaner car and he said NO because of this review. My truck was parked at the same spot where it was originally put it after 6 days of not updating me. Now if something happens to me Trent Hoffman assistant sales manager And Brian Grosman Service advisor from Cerritos dodge is Liable.

Never again will I buy from this dealership again. The lack of organization, the shadiness of their sales people and finance department, and the arrogance and attitude I've received since is just not worth it. I love my Grand Cherokee, I'm hoping that it stays true for that. I originally reached out about the GC I bought through the website. I talked with one of the internet sales team through emails and let him know when I was coming in. I met him in person and shook his hand. He passed me off to another salesman (George, who was totally fine and the only decent part of this experience). Then, I started talking with whoever the weasel was about the numbers. I had a hard set number and I had another GC already lined up elsewhere. We finally came to an agreement on the numbers. Then, I got a phone call from the dealership, from another internet salesman, asking when I could come in. While I was in the dealership. When I got back to finance, because the weasel guy didn't mark down the agreed upon number, they filled out all the paperwork with another number and month term for the loan, that I had already shot down. Low and behold, when you figure out the numbers from what they'd done there, the price I was paying for the car (before tax and interest) was higher than the quote that I had in writing that brought me in. I called them out on this, and we came to an agreement that at least Brough the car down to the agreed upon sticker price. Now, more with finance... I did not go to my bank ahead of time. I figured that we'd all get a better deal when they're trying to move the cars, and I know the dealership gets a kickback and commission from the banks they set loans up through. That said, my bank is in their system. In the interest of a bette APR, we shopped the loan around while I was there. I talked to several banks, including my own. My own bank had not fully approved the loan yet, none of the banks had while I was signing the paperwork; but they had already essentially agreed to it. So, I was told by finance that we'd wait for their final approval. Cut to within 48hours, my bank has fully approved the loan, at a considerably better APR than what Cerritos was quoting me. My bank cut the check and sent it to Cerritos. I called the finance guy that handled my sale: Alex. I left a message to make sure that this was all good and going to be fine to handle. Or that I need not worry about that. I asked for a callback. Two days later, I called Alex back again, since he had not called me back. I wanted to make sure all was going through, or to see and make sure that I didn't somehow take out 2 loans for the same car. I never got a call back. I called back again, to talk to Alex or the Finance Department to make sure all was well with it, and to see if and or what I needed to do. I never got a call back. My bank called me today, as they'd just received the check back. (Mind you, they overnighted the check to Cerritos on the 13th of January, so over a week ago). I call Cerritos, obviously pissed off that they went behind my back and went somewhere else, and that they couldn't ever get back to me to let me know what the status was of the loan and what would be happening with the whole thing. I already forget the finance guy who I did talk to, but the arrogance on him, set me off. Yes, I had to cut him off a couple times, because he kept trying to divert the conversation away from what I as asking and trying to find out. He kept trying to brush under the rug, that they had blatantly ignored half of what we had been working on when I signed for the car. So, twice during my experience, did Cerritos try to talk out of both sides of their mouth, to try and pull one over on their customers, to squeeze out more money than is right. I'm glad that there are other Jeep dealerships closer to me, for servicing. I"m glad I don't ever have to step foot in Cerritos every again.

They sold me a car that was previously in an accident without out disclosing the information. The car sustained the same repairs 4 times. I took it to them to fix and they completely ignored a head gasket issue, and gave it back, only to have the car break down with the same issues. I am now seeking legal restitution.

took my husbands truck to have the air bag fix since it was on recall.we drop it off on monday night cause the appt.was for today at 7.30 in the morning .service advisor was soppose to call today to let us know if its fix.well nobody called,so i called them and after being on hold for half an hour to be told that they cant get a hold of the service advisor.i will never go back to this place.their service is sucks.