Wichita Falls Ford

3.0
(350 reviews)
Visit Wichita Falls Ford
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (940) 215-0466 (940) 215-0466
Used (940) 215-0487 (940) 215-0487
Service (940) 215-0486 (940) 215-0486

Inventory

See all 210 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2012.
We are a local owned business specializing in New Ford and Lincoln sales Certified Pre-owned Parts Service and Quick lane. We are glad to be of service to a great community and always look forward to meeting new friends. We are located on the corner of Barnett and Kell Blvd. We would like to invite you to browse our inventory get quotes and schedule service any time of the day and will be glad to accommodate you with the best we have. We look forward to providing excellence and going the extra mile for all our loyal customers. So please come on by have a cup of coffee kick your feet up and welcome to our house The Ford House.
The Ford House

Service center

Phone number (940) 215-0486

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.0
(350 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Didn't honor website price.

Didn't honor website price. Jacked up price by $5000 when ready to buy. Questionable business practice.

1.0

Didn't honor website price.

Didn't honor website price. Jacked up price by $5000 when ready to buy. Questionable business practice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Used cars

The purchase of my 2018 Nissan Armada was a wonderful experience with the staff. However, stear clear of buying a used car, as they want to advertise warranty and offer an extended warranty, but do not take ANY responsibility for repairs, coordinating with Nissan, or honoring the warranty.

1.0

Used cars

The purchase of my 2018 Nissan Armada was a wonderful experience with the staff. However, stear clear of buying a used car, as they want to advertise warranty and offer an extended warranty, but do not take ANY responsibility for repairs, coordinating with Nissan, or honoring the warranty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
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5.0

Ordered a Maverick and got it at MSRP, no hassles.

Ordered a Maverick and got it at MSRP, no hassles. It took almost 500 days to get my truck (Ford's fault, not theirs) and they kept me informed all the way through the process. When my truck did arrive they informed me as it rolled off the carrier and had it ready to pick up the next day. They honored my original order price and no hassles when I brought my own financing. There was no ADM/Market adjustment, and no mandatory dealer add-ons. Cory Osage (salesman) and Don Johnson (sales manager were great throughout the whole experience. Would definitely recommend if you want to order a Ford.

5.0

Ordered a Maverick and got it at MSRP, no hassles.

Ordered a Maverick and got it at MSRP, no hassles. It took almost 500 days to get my truck (Ford's fault, not theirs) and they kept me informed all the way through the process. When my truck did arrive they informed me as it rolled off the carrier and had it ready to pick up the next day. They honored my original order price and no hassles when I brought my own financing. There was no ADM/Market adjustment, and no mandatory dealer add-ons. Cory Osage (salesman) and Don Johnson (sales manager were great throughout the whole experience. Would definitely recommend if you want to order a Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

We bought a 2020 Nissan a few weeks ago.

We bought a 2020 Nissan a few weeks ago. We test drove it Friday night and on Saturday morning we purchased it. When driving it off the lot we noticed the radio kept cutting out. We immediately reached back out to our sales person who told us to bring it in so he could look at it. He couldn’t fix it and we think the issue is the factory reset he performed the next day causes a glitch. This was confirmed by the Nissan dealership. We called the manager of the used car section Russel Witzel to see what they could do for us. Mr. Witzel and Maurice in finance were insanely rude and just kept mentioning that we shouldn’t have declined the warranty. We chose this dealership based upon their reputation and had an expectation that the vehicle we purchased would work as advertised. Unfortunately that’s not what happened and this dealer is refusing to make it right. Not only are they refusing to fix an issue that was caused while still in their possession, they were rude, unsympathetic, and uncaring. When given the opportunity to do the morally correct thing they declined. If you’re looking for a trustworthy dealer go elsewhere.

1.0

We bought a 2020 Nissan a few weeks ago.

We bought a 2020 Nissan a few weeks ago. We test drove it Friday night and on Saturday morning we purchased it. When driving it off the lot we noticed the radio kept cutting out. We immediately reached back out to our sales person who told us to bring it in so he could look at it. He couldn’t fix it and we think the issue is the factory reset he performed the next day causes a glitch. This was confirmed by the Nissan dealership. We called the manager of the used car section Russel Witzel to see what they could do for us. Mr. Witzel and Maurice in finance were insanely rude and just kept mentioning that we shouldn’t have declined the warranty. We chose this dealership based upon their reputation and had an expectation that the vehicle we purchased would work as advertised. Unfortunately that’s not what happened and this dealer is refusing to make it right. Not only are they refusing to fix an issue that was caused while still in their possession, they were rude, unsympathetic, and uncaring. When given the opportunity to do the morally correct thing they declined. If you’re looking for a trustworthy dealer go elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
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1.0

Don’t care about people

We bought a 2020 Nissan a few weeks ago. We test drove it Friday night and on Saturday morning we purchased it. When driving it off the lot we noticed the radio kept cutting out. We immediately reached back out to our sales person who told us to bring it in so he could look at it. He couldn’t fix it and we think the issue is the factory reset he performed before we returned to the dealer to purchase it caused a glitch. We called the manager of the used car section Russel Witzel to see what they could do for us. Mr. Witzel and Maurice in finance were insanely rude and just kept mentioning that we shouldn’t have declined the warranty. We chose this dealership based upon their reputation and had an expectation that the vehicle we purchased would work as advertised. Unfortunately that’s not what happened and this dealer is refusing to make it right. Not only are they refusing to fix an issue that was caused while still in their possession, they were rude, unsympathetic, and uncaring. When given the opportunity to do the morally correct thing they declined. If you’re looking for a trustworthy dealer go elsewhere.

1.0

Don’t care about people

We bought a 2020 Nissan a few weeks ago. We test drove it Friday night and on Saturday morning we purchased it. When driving it off the lot we noticed the radio kept cutting out. We immediately reached back out to our sales person who told us to bring it in so he could look at it. He couldn’t fix it and we think the issue is the factory reset he performed before we returned to the dealer to purchase it caused a glitch. We called the manager of the used car section Russel Witzel to see what they could do for us. Mr. Witzel and Maurice in finance were insanely rude and just kept mentioning that we shouldn’t have declined the warranty. We chose this dealership based upon their reputation and had an expectation that the vehicle we purchased would work as advertised. Unfortunately that’s not what happened and this dealer is refusing to make it right. Not only are they refusing to fix an issue that was caused while still in their possession, they were rude, unsympathetic, and uncaring. When given the opportunity to do the morally correct thing they declined. If you’re looking for a trustworthy dealer go elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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1.0

AVOID THIS DEALERSHIP!!!

AVOID THIS DEALERSHIP!!! STEAR CLEAR OF FORD, especially this dealership in particular! Research recent Ford production of vehicles and all of the rust concerns with brand new models. This dealership will avoid remedy and responsibility by blaming it on the manufacturer and you will be stuck with a lemon until you go through the full lemon law and legal process. They do not care and will only offer you a "trade" after using current appraisal value for your rusted out vehicle, which means you owe them even more money than you are already out!

1.0

AVOID THIS DEALERSHIP!!!

AVOID THIS DEALERSHIP!!! STEAR CLEAR OF FORD, especially this dealership in particular! Research recent Ford production of vehicles and all of the rust concerns with brand new models. This dealership will avoid remedy and responsibility by blaming it on the manufacturer and you will be stuck with a lemon until you go through the full lemon law and legal process. They do not care and will only offer you a "trade" after using current appraisal value for your rusted out vehicle, which means you owe them even more money than you are already out!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
3 people out of 3 found this review helpful. Did you?
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1.0

The salesman was alright but the management was not

The salesman was alright but the management was not interested in working with me. They shot me a high quote and then would not talk with me. The salesman tried a couple of times to get another offer and shut down..

1.0

The salesman was alright but the management was not

The salesman was alright but the management was not interested in working with me. They shot me a high quote and then would not talk with me. The salesman tried a couple of times to get another offer and shut down..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
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5.0

Curtis Hannah the Sales person answered my initial phone

Curtis Hannah the Sales person answered my initial phone call -He was helpful from the initial call to delivery of the new Mustang convertible- After searching around the country for a new Mustang I was able to find my new 2021 Mustang Convertible at Wichita Falls Ford - Thank you WF Ford & Curtis Hannah

5.0

Curtis Hannah the Sales person answered my initial phone

Curtis Hannah the Sales person answered my initial phone call -He was helpful from the initial call to delivery of the new Mustang convertible- After searching around the country for a new Mustang I was able to find my new 2021 Mustang Convertible at Wichita Falls Ford - Thank you WF Ford & Curtis Hannah

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Wichita Falls Ford

Exactly what Texas car buying should be; honest, respectful, and friendly experience. Thank you Ashton Jones and the Wichita Falls Ford team. I’ll most definitely visit you for my next truck!

5.0

Wichita Falls Ford

Exactly what Texas car buying should be; honest, respectful, and friendly experience. Thank you Ashton Jones and the Wichita Falls Ford team. I’ll most definitely visit you for my next truck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Caleb, thank you for taking the time to leave a review for us at Wichita Falls Ford. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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5.0

Absolutely the best experience I have ever had while...

Absolutely the best experience I have ever had while purchasing a vehicle. The sales management and sales team we great to work with and friendly. Would highly recommend this place to do business

5.0

Absolutely the best experience I have ever had while...

Absolutely the best experience I have ever had while purchasing a vehicle. The sales management and sales team we great to work with and friendly. Would highly recommend this place to do business

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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See all 350 reviews