CarMax Norcross

It’s pretty bad when the office staff is rude and the company doesn’t care. I walked out.

Rudest business office associates. Sold my car to Carmax almost a month ago now and they didn't send enough for the payoff and I'm still dealing with this mess. Went in and was met by a sassy and rude associate with bright orange hair and was told there was no way for them to look up the information if I didn't provide the last 6 of the vin of the car I sold them a couple weeks ago. I said there is definitely another way and was met with a snarky response of write down your name and number and step off to the side. Was told a check would be overnighted to the lien holder. Then a week later lienholder calls me because no check was received. Called Carmax again and was told they had to send a message to central business office to get the tracking link for a check for the difference that was supposedly sent and I would get a call back within 24 hours. No call back. So I called and ended up speaking to a lead that ended up just taking my name and number then hung up on me. So rude! Was a former employee too and will never be a customer again if that's how your business office wants to operate. Finally got a call the Monday after that they'd be overnighting another check. Lienholder informed me today (Friday) that no check has arrived as of yet and now they say if they don't receive payment, I have to pay June's car payment.

Rudest business office associates. Sold my car to Carmax almost a month ago now and they didn't send enough for the payoff and I'm still dealing with this mess. Went in and was met by a sassy and rude associate with bright orange hair and was told there was no way for them to look up the information if I didn't provide the last 6 of the vin of the car I sold them a couple weeks ago. I said there is definitely another way and was met with a snarky response of write down your name and number and step off to the side. Was told a check would be overnighted to the lien holder. Then a week later lienholder calls me because no check was received. Called Carmax again and was told they had to send a message to central business office to get the tracking link for a check for the difference that was supposedly sent and I would get a call back within 24 hours. No call back. So I called and ended up speaking to a lead that ended up just taking my name and number then hung up on me. So rude! Was a former employee too and will never be a customer again if that's how your business office wants to operate. Finally got a call the Monday after that they'd be overnighting another check. Lienholder informed me today (Friday) that no check has arrived as of yet and now they say if they don't receive payment, I have to pay June's car payment.

Ok deal slow to get items fixed..freon was empty ac didnt work..engine oil dirty...surely way over due...many other things there so called 125 point inspections should catch....took 2 months to get car delivered with everything done..They finally just paid volvo dealer almost 3k to get all fixed.....beware

Fast, Easy application process , great customer service , timely response to customer's concerns, highly recommended

i bought Mercedes Benz from them August after 3 months i started have issues with engine light, i sent the car to dealership after diagnosis the asked $3300 to fix it . The sad part i still paid my bank for finance.

Tried to buy a car since last Wednesday. Was supposed to pick it up today but supposedly someone deleted my order and all my paperwork. Still no car.

The business office for CarMax appears to be totally inept. Our sales person was Cody Turlington, and he did a great job. They set us up with a loan so that we could take the truck home that day, but our credit union sent a check for the payoff on the loan the very next day. although it has been verified that they received the check for the full payoff of the car, they failed to cash it. A month later, they began to harass us for not making payments on the truck, and we repeatedly gave him the information that the truck have been paid off. One time the specialist on the phone would say if they had sent the check back, and then another time they would say they were holding the check because it was the wrong amount. Eventually they admitted that the amount of the check was the exact right amount, and have repeatedly said that they would fix it. but each time that they say that they're going to fix it, we got a phone call within the next 4 or 5 days telling us that they have reported us to the credit bureau for not making our loan payments. At which point we start all over again and tell them that we've already paid off the truck. At this point I have had to file a complaint with the Federal consumer finance protection bureau. it still has not been resolved, and we bought the truck 2 months ago.

Really wish I could give this dealer a zero rating. This continues to be the worst car buying experience of my life. For the second time, my wife, infant son and I have been left literally standing in the cold at Carmax Norcross when they did not honor a curbside appointment made and verified by multiple staff. After being told I would receive documents to sign electronically I never did and we've now been waiting an hour for everything to get re-sorted. We are apprehensive to go inside as staff and customers alike are unmasked (see photo). And naturally there are no benches or seats outside. Will be eating a very late dinner with a fussy baby yet again, thanks Carmax. STAY AWAY AT ALL COSTS!!!

I purchased a vehicle from CarMax - Norcross, GA and the windows were already tinted. I didn't think twice about the tint as the GA heat is brutal. Anyways, months later I get a ticket/citation because the officer said my window tint was too dark for the state of GA. I called CarMax to see if they could at least take off the tint but they said if I wanted the tint off, I should have asked within 7 days of the purchase date. Since CarMax does not work on window tint, they should always REMOVE existing window tint BEFORE selling their vehicles.