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CarMax Norcross

(57 reviews)
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Sales hours: 9:00am to 9:00pm
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Sales
Monday 10:00am–9:00pm
Tuesday 10:00am–9:00pm
Wednesday 10:00am–9:00pm
Thursday 10:00am–9:00pm
Friday 10:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 12:00pm–7:00pm
(678) 430-8048 (678) 430-8048

Inventory

See all 638 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2016.
At CarMax, you’ll find the right car on your terms. All our cars have clear, upfront pricing so you don’t have to haggle. Take your time with our 10-day Money Back Guarantee and shop confidently knowing there’s no pressure to decide fast. With a transparent process and CarMax Certified quality cars, CarMax puts you in control from start to finish so you can find your match.
CarMax, Wanna Drive??

Reviews

(57 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarMax Norcross from DealerRater.

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Sales rep M. Christian was amazing.. I recommend him to anyone looking to purchase a car.

Sales rep M. Christian was amazing.. I recommend him to anyone looking to purchase a car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I started to buy and process online completed in store seamlessly with respect and care from the sales person Ali. Carmax has a good policy that makes You feel like you're safe and buying a vehicle from them. I also like the fact that they had the Carmax the warranty for your vehicle . The only downside when I started the process online preapproval, it stated I needed A certain amount of money then it changed to a higher dollar amount. I'm sure that is due to the financial institution and my credit however, If Carmax is going to offer this Preapproval, The down payment amount At that time should be honored and that's it!

I started to buy and process online completed in store seamlessly with respect and care from the sales person Ali. Carmax has a good policy that makes You feel like you're safe and buying a vehicle from them. I also like the fact that they had the Carmax the warranty for your vehicle . The only downside when I started the process online preapproval, it stated I needed A certain amount of money then it changed to a higher dollar amount. I'm sure that is due to the financial institution and my credit however, If Carmax is going to offer this Preapproval, The down payment amount At that time should be honored and that's it!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Excellent customer service, from the moment you enter the showroom until you drive off. Honest, informed and calm salespeople. This is my third car purchase from them.

Excellent customer service, from the moment you enter the showroom until you drive off. Honest, informed and calm salespeople. This is my third car purchase from them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Amazing services as always. Ricardo Echavarria took care of both of my purchases. He was very attentive and accommodating on each of our visits for multiple test drives. This is the 4th car we have purchased from Carmax - Norcross, GA. We will return for future purchases. Thank you. A. Cooper

Amazing services as always. Ricardo Echavarria took care of both of my purchases. He was very attentive and accommodating on each of our visits for multiple test drives. This is the 4th car we have purchased from Carmax - Norcross, GA. We will return for future purchases. Thank you. A. Cooper

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Muy amables excelente servicio me ayudaron en todo y respondieron mis dudas muchas gracias a Ricardo y Jhon por ayudar en el proceso

Muy amables excelente servicio me ayudaron en todo y respondieron mis dudas muchas gracias a Ricardo y Jhon por ayudar en el proceso

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Very friendly staff. The entire process ran smoothly and I was in and out in under 2 hours. I’ll be back for future cars.

Very friendly staff. The entire process ran smoothly and I was in and out in under 2 hours. I’ll be back for future cars.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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This is my 3rd purchase from Car Max. Great experience. Cam my sell person was great.

This is my 3rd purchase from Car Max. Great experience. Cam my sell person was great.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Everyone was really nice and treated me like family Everything went perfectly fast I will tell others about you ya'll and I will come again!!!

Everyone was really nice and treated me like family Everything went perfectly fast I will tell others about you ya'll and I will come again!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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This is my 2nd time purchasing a vehicle from them. The reps are very helpful and professional. They work with you until you find the right fit. From sales to financial assistance it was a great experience. My only issue is maintenance. The veh was halfway detailed and whatever repairs was made they didn't reset the system so the service message kept popping up. I did call and go back up there for them to take care of it. All in all a positive experience.

This is my 2nd time purchasing a vehicle from them. The reps are very helpful and professional. They work with you until you find the right fit. From sales to financial assistance it was a great experience. My only issue is maintenance. The veh was halfway detailed and whatever repairs was made they didn't reset the system so the service message kept popping up. I did call and go back up there for them to take care of it. All in all a positive experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
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Great experience. Staff was professional and took good care of me. Relatively quick experience and in happy with the car

Great experience. Staff was professional and took good care of me. Relatively quick experience and in happy with the car

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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