Athens Dodge Chrysler Jeep RAM

We are very unhappy with the dealership. We were told when purchasing vehicle that they take care of the tax, tag and title. They made a mistake so they sent us a check and all the paperwork so that we now have to go wait in line to get our tax, tag and title. This is the first time out of all the vehicles we have bought from other dealerships that we have to do this. They were asked before we signed anything if they take care of this. I was called and told because they made a mistake of $189 that they felt this was the easiest way to solve it by making us go to get it ourselves. I’m so angry that the would just decide that without discussing it. Customer service. Zero. With the holidays and all the stress, now they added more. Just wow.

I must say that the buying process was top notch! However, it has all gone downhill since! The first week of ownership of my new Ram 1500, the brake system failed. I called service at the dealership, and the service writer said that they were backed up on loaner vehicles, and I was just out of luck. A rival Ram store got me in immediately, and set me up with a rental that was paid for by Ram warranty. The next issue I’ve had is their failure to pay off my trade vehicle. It has been 22 days since I purchased, and still not paid up. They said they didn’t get funded until last week. Then I was promised a week ago that a payoff check would be overnighted immediately. And now, another week has gone by, and they are waiting for the check to be signed. Totally unacceptable. A business should shine after the sale. This was has totally been in the dark since the sale was made!!!

outstanding pricing and customer service. The selection was far superior to any other dealership that we have seen in the area. we highly recommend Athens Dodge!

Went to this dealership during the week and looked at a car that I saw online. The salesman came out and talked to us about the car and showed us what it was listed for. Decided to go back and look at the vehicle, which I clearly wanted to purchase. So, we went to the bank two days later to get approved for a loan and then headed to the dealership to see the car. I looked again at the car online again before we headed there to make sure it was still in the lot. When we got to the dealership, the salesperson that we talked to was busy with another client, but he told us this other salesperson would take good care of us. So, after talking to him for a bit, we gave him numbers and he was off to talk to someone. He came back with off the wall numbers, told us the car was a different price and they couldn’t take our offer. I looked at the website again, that I had just looked at 15 mins prior and the price had been changed to over $2 k higher? I was flabbergasted. I could not believe how deceitful these people were. Wow!!! I have never ever had that happen in all the times I had been to a dealership. To change the price, while I was sitting in the office to buy it? It’s a good thing I had a screen capture of it from prior and was able to truthfully say that they are liars!! Will definitely NEVER go back there again. CROOKS

My time spent there it was well worth it I got into a very nice SUV and I love it the salesman Jorge Balbuena he was so awesome he took his time to help me and he was so good to my 3 year old daughter he is very good with children Especially when they have been sitting there and they get bored and is all over the place he understood he was the best salesman very nice outgoing funny awesome good with kids and he was friendly and very helpful...

It was good to see that you started your shuttle service again I dropped my vehicle off this morning and Pam gave me a ride home She was very pleasant and friendly She is definitely an asset to your company. Keep up the good work !

I will give the full story.. but short is - AVOID this spot at all cost, and read these reviews, tons of the 5 stars seem very fake from profiles with only 1 or 2 reviews. Then look at responses to the low stars, several times the business responder threatens legal action, instead of trying to fix the customer service issue....... that should speak volumes to you on the type owner that runs this place. Long: I started emailing this dealership in early June looking for a brand new 2021 Dodge Daytona, I had very very specific needs, I knew the exact model and packages I wanted. This salesman/dealership literally just had to be honest and attentive, they were neither. However this car was the only one in the entire south east, and with Dodge back up its estimated 4 or more months to get a car built. I emailed, texted and called my salesman for weeks leading up to the purchase in middle of July. In early July I was told by a neighboring dealership that this dealership got a bad hail damage storm, so to be sure I ask if the vehicle has hail damage. AS soon as I heard this I called the salesman and asked him, he says "No sir, none of the chargers were hit, we had professionals inspect them top to bottom " ... So I said GREAT! I am ready to come buy the vehicle, what do I need to do? He said go ahead and put in the application so they know I am serious, so I did... I was approved all day long for the vehicle. We set up a scheduled time and day that I made it VERY clear I am 100% buying this car since he told me it was in perfect new condition, no hail damage etc. We made this appointment 2 weeks out - plenty of time to say... clean the car. We show up to appointment time, car is filthy, looks like it has been weeks if not months since last time it was cleaned. I test drove, got smiles immediately, I knew this was the car I have been saving for 4 years to buy!! So we get back to the dealership, I asked him if he would detail the car BEFORE I sign AND take the shipping guards off, he agreed. Pulled the car around got cleaned while we did the contract, before I signed though I wanted to see the car. AND THANK GOD I ASKED.... THERE WAS A MASSIVE scratch on the side, while viewing these scratches on it, my girlfriend looks at the roof and spots HAIL DAMAGE !!! ALL OVER IT ... So the salesman lied multiple times about the damage. We go inside and get the main sales manager to look it all over, I said on the way to the vehicle I wanted the scratches fixed and dents prior to buying it, he said (and I have a witness to ALL this FYI) " well all cars have scratches, I can put more scratches into it if you want??" .. like wait.. xxx the sales manager really just said that to someone buying a new 50k car? wow. So after giving me a hard time, they finally agreed to fix the scratches and hail damage. BUT it was a Saturday, their detail person works a comfy m-f not every day they are open, odd in it self. So they said I had to drive back out on a tuesday, mind you I live 2 hours from this dealership... so its a 4 hour WITHout traffic trip back and forth. 7-17 is when I bought this car. It then took them 3 THREE yes.. THREE tries over a entire month until they gave up and said they can not do a good repair job. While my car sat in their parking lot it also got a door ding, I didn't even try to get fixed there because the mess of just buying a new car that I was lied to about almost every step of the way. Once I submitted the Dodge survey and gave them low but better than they deserved scores, they just stopped trying to work with or even help me. I ended up talking to the GM himself who straight admitted they can not do perfectionist level aka dealer level aka new level repair work... So they told me to go find a place and they will just pay that place to do the repair job.. That in itself should scare you away from this place. It really was just all around awful experience.

Great help when visited and friendly customer service. My parents have also dealt with Athens Dodge and have never had any issues. Definitely would recommend. Currently searching for a vehicle and Athens Dodge is at the top of the list.

I don't usually leave reviews but because I spent so much money at this dealership I felt like I needed to. I bought a 4Runner TRD Pro online from them. They sent me pictures of it but conveniently left out the fact that there was a big stain mark on the interior roof, burn marks on the center console, and a huge scratch along passenger door. When I asked the manager about them all he says is that he was unaware of those issues. Not sure where the dishonesty lies, with the salesperson or the manager but seems like they' were more than willing to sell me this car all along hiding the flaws that came with it. Maybe they'd have more integrity if you're buying in person.

I bought a new Jeep Cherokee this past weekend and couldn’t have been happier with the whole experience. From looking at my options with Makayla and Alex, to test driving, to getting the perfect financing plan to signing the final paper. It was all around a great day and great experience. I will definitely be back whenever i need to purchase a new car in the future!