Mercedes-Benz of Atlanta Northeast

STAY AWAY. Do not ever do business with this dealership. You will be sorry. My pristine convertible SL was permanently damaged by this dealership. I took it to their service department because my trunk would not open. A simple repair that should have taken less than an hour to reset the computer. They had my car for six hours, charged me $300 for nothing, and did not fix the problem. They made it worse, instead of not opening, now the trunk would not close. The trunk would just pop open again when you pushed the trunk lid down. I took my car to another Mercedes dealership, who said that Mercedes Benz of Atlanta Northeast removed my trunk latch, broke it and installed it improperly, that is why my trunk will not close. They also said the Mercedes Benz of Atlanta Northeast removed parts from my car and did not replace the parts they removed. Also, they damaged the wiring harness in my trunk, and the exposed wires could possibly cause an electrical fire. DO NOT BUY A CAR FROM THIS DEALERSHIP. Do you want to take your new Mercedes-Benz to this incompetent repair shop? There will only damage your new car. Do business with another Mercedes Benz dealership. This dealership is dishonest and incompetent.

STAY AWAY. Do not ever do business with this dealership. You will be sorry. My pristine convertible SL was permanently damaged by this dealership. I took it to their service department because my trunk would not open. A simple repair that should have taken less than an hour to reset the computer. They had my car for six hours, charged me $300 for nothing, and did not fix the problem. They made it worse, instead of not opening, now the trunk would not close. The trunk would just pop open again when you pushed the trunk lid down. I took my car to another Mercedes dealership, who said that Mercedes Benz of Atlanta Northeast removed my trunk latch, broke it and installed it improperly, that is why my trunk will not close. They also said the Mercedes Benz of Atlanta Northeast removed parts from my car and did not replace the parts they removed. Also, they damaged the wiring harness in my trunk, and the exposed wires could possibly cause an electrical fire. DO NOT BUY A CAR FROM THIS DEALERSHIP. Do you want to take your new Mercedes-Benz to this incompetent repair shop? There will only damage your new car. Do business with another Mercedes Benz dealership. This dealership is dishonest and incompetent.

Finn was very kind, professional, and extremely understanding. He was not a push over, He understood my needs and delivered accordingly.. He did an amazing job. Thanks Finn!

I had an amazing experience working with Finn Misa at Mercedes-Benz. From the moment my mother and I walked in, Finn was incredibly welcoming, professional and knowledgable! He explained everything in detail and answered all of my questions clearly. He took the time to inform me about all of my options, and walked me through the finance vs. lease option. His honesty and knowledge made me feel confident in my decision. He had the vehicle prepared for me before I even arrived, and still waited patiently to make sure everything was perfect. The entire process was smooth, fast and stress-free. If you're looking for someone who genuinely cares and goes above and beyond, Finn is the one to ask for! Highly recommend!!

Christy Hicks is an excellent employee and I have only positive feedback! Christy is very professional as well as personal in her dealings with her clients! I highly recommend her for any award or promotion.

She was very nice, great attitude, very helpful and very punctual we was in and out.

Professional service, knowledgeable and Melissa Lee was outstanding. The car was as advertised in photos Melissa sent. Excellent experience.

I recently had the pleasure of working with Finn Misa, and I can’t speak highly enough of my experience. He went above and beyond to assist me, showcasing an exceptional level of dedication and professionalism. What really stood out was his friendly and approachable demeanor, which made the entire process, smooth and enjoyable. I hadn’t planned on buying a car that day, but his genuine care, expert guidance, and willingness to go the extra mile made all the difference. If you are looking for a Dealership where the team truly values their customers, I recommend Mercedes-Benz of Atlanta Northeast, and I especially encourage you to ask for Finn Misa.

There were two ladies I encountered at the service desk. The first one was a nice young lady. She was very friendly and helpful. She helped me locate my service rep Christy. The second one was not. She was very rude and not very helpful at all. She was the older of the two. I ask her name, as I knew I would be filling out a survey. I believe she said it was Inaz. Very poor customer service and not helpful at all. Christy was great.

Ben is awesome Sold me my first Mercedes 15 years ago ( had other since) and sold me my newest Mercedes. I’ll be back in 15 years. Awesome dealership as well thanks again, Mercedes Benz Of Atlanta