Reviews
Write a reviewEric is a terrific ambassador and representive of RBM and
Eric is a terrific ambassador and representive of RBM and MB USA. Our perception of RBM is based exclusively on our interaction with Eric.
Eric is a terrific ambassador and representive of RBM and
Eric is a terrific ambassador and representive of RBM and MB USA. Our perception of RBM is based exclusively on our interaction with Eric.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I bought a CPO E450 cabriolet in October 2023.
I bought a CPO E450 cabriolet in October 2023. Just a great experience all around. Marcelo was a delight to work with, very helpful but not pushy. He made me feel totally comfortable throughout the entire process. I was happy with the deal and I love the car. Thank you Marcelo, I really appreciate your A-plus service.
I bought a CPO E450 cabriolet in October 2023.
I bought a CPO E450 cabriolet in October 2023. Just a great experience all around. Marcelo was a delight to work with, very helpful but not pushy. He made me feel totally comfortable throughout the entire process. I was happy with the deal and I love the car. Thank you Marcelo, I really appreciate your A-plus service.
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They have always provided me with excellent customer
They have always provided me with excellent customer service - and gone above and beyond my expectations!
They have always provided me with excellent customer
They have always provided me with excellent customer service - and gone above and beyond my expectations!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is my 5th Benz and I find I don't have enough words
This is my 5th Benz and I find I don't have enough words to express the level of satisfaction that I experienced with Joey C. His product knowledge, intelligence, sales acumen, follow-up and availability coupled with an amazing personality made for an outstanding sales experience. Far superior to anyone I've ever dealt with! In a word: STELLAR!
This is my 5th Benz and I find I don't have enough words
This is my 5th Benz and I find I don't have enough words to express the level of satisfaction that I experienced with Joey C. His product knowledge, intelligence, sales acumen, follow-up and availability coupled with an amazing personality made for an outstanding sales experience. Far superior to anyone I've ever dealt with! In a word: STELLAR!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience with Zulema.
I had a great experience with Zulema. The sale was very smooth. The best part was that Zulema was never pushy and that made us very comfortable. Good job Zulema!!
I had a great experience with Zulema.
I had a great experience with Zulema. The sale was very smooth. The best part was that Zulema was never pushy and that made us very comfortable. Good job Zulema!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Two weeks ago I made an offer on a CPO.
Two weeks ago I made an offer on a CPO. Not even a courteous response. What a nothing burger dealership.
Two weeks ago I made an offer on a CPO.
Two weeks ago I made an offer on a CPO. Not even a courteous response. What a nothing burger dealership.
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
The only time Ryan spoke to me after my original inquiry, was when I initiated the call. Otherwise, it was radio silence. The Mercedes Benz web site estimated my trade in value to be $31,000. Your offered trade in was $25,000. Apparently, you prefer to keep used cars on your lot, rather than sell them. Have your sales manager give me a call if he has an interest in selling. Thank you, Riley
Communication problems in Used Car sales with internet
Communication problems in Used Car sales with internet sales and regular sales not very good
Communication problems in Used Car sales with internet
Communication problems in Used Car sales with internet sales and regular sales not very good
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Smooth Purchase of 2024 GLE
Excellent service provided by Trevor & Collin. The purchase of our 2024 GLE was seamless. Trevor presented the vehicle which met all requirements and Collin executed the trade. Seamless transaction.
Smooth Purchase of 2024 GLE
Excellent service provided by Trevor & Collin. The purchase of our 2024 GLE was seamless. Trevor presented the vehicle which met all requirements and Collin executed the trade. Seamless transaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This is the worst dealership I ever deal with period!
This is the worst dealership I ever deal with period! I bought cars from out of state all the time. Never had someone agreed on the price with you. Let you get your finance done. Hold you up for few days telling you they're doing inspection on it. You had to find it out in a hard way. They already sold the car to someone else while the whole time you keeping texting and calling them asking for the status of the transaction. I was gonna spend $70,000 on that car and they treat me like a junk. Mr. Harrison if you are reading this. You might consider re-range your manager team. I would never expecting being treated like this from a MB dealer. This is some buy here pay here action.
This is the worst dealership I ever deal with period!
This is the worst dealership I ever deal with period! I bought cars from out of state all the time. Never had someone agreed on the price with you. Let you get your finance done. Hold you up for few days telling you they're doing inspection on it. You had to find it out in a hard way. They already sold the car to someone else while the whole time you keeping texting and calling them asking for the status of the transaction. I was gonna spend $70,000 on that car and they treat me like a junk. Mr. Harrison if you are reading this. You might consider re-range your manager team. I would never expecting being treated like this from a MB dealer. This is some buy here pay here action.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I recently purchased a Mercedes Benz from this dealership
I recently purchased a Mercedes Benz from this dealership and had an amazing experience thanks to the outstanding service provided by the Zulema Garcia. She demonstrated great product knowledge and provided me with excellent service throughout the sales process. What impressed me most was her consistent follow-up, which showed her commitment to ensuring that I was completely satisfied with my purchase. I highly recommend this dealership and the sales rep for anyone in the market for a new car. Thank you for a fantastic car buying experience.
I recently purchased a Mercedes Benz from this dealership
I recently purchased a Mercedes Benz from this dealership and had an amazing experience thanks to the outstanding service provided by the Zulema Garcia. She demonstrated great product knowledge and provided me with excellent service throughout the sales process. What impressed me most was her consistent follow-up, which showed her commitment to ensuring that I was completely satisfied with my purchase. I highly recommend this dealership and the sales rep for anyone in the market for a new car. Thank you for a fantastic car buying experience.
- Customer service —
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car