Reviews
Write a reviewEverything was great, from the salesman(Reggie Batts) to
Everything was great, from the salesman(Reggie Batts) to the finance department to service department.
After driving 3 hours with the promise a vehicle was
After driving 3 hours with the promise a vehicle was being held for us, a woman came in before we could arrive, cried, and was sold the car.. they even allowed us to continue the journey, review our trade in and then broke the news. Unethical
Everything was done as expected and on time.
Everything was done as expected and on time. I was able to get an appointment when I needed.
Thank you for leaving our Service Team 5 stars! We're pleased to hear that you had a satisfactory and timely service visit with us recently, and we look forward to serving you again down the road. Safe travels! Sincerely, The Hennessy Cadillac Team
The dealership is absolutely beautiful!
The dealership is absolutely beautiful! All of the staff we interacted with were friendly and polite. My salesman, Matthew Thorpe, was an absolute pleasure to work with!
Rhonda, thank you so much for taking a moment to leave Matthew Thorpe and the rest of our staff that you interacted with a glowing 5-star review. It is wonderful to hear that Matthew's pleasant and committed assistance made for a great purchase experience recently! We're happy to have you as part of our Hennessy Family. Sincerely, The Hennessy Cadillac Team
Very professional.
Very professional. Reggie was great to work with and made sure every loose end was tied up before my arrival to the dealer as an out of state buyer.
Thank you for leaving us a 5-star rating! We're happy to hear that Reggie's dedicated assistance made for an excellent out-of-state purchase experience. Welcome to the Hennessy Family; we look forward to serving you for years to come! Sincerely, The Hennessy Cadillac Team
Great dealership.
Great dealership. I’ve always had excellent follow through and service here. Everyone is very professional. My sales rep, David Bacchus was exceptional, very professional and friendly.
We're truly pleased to hear that your most recent purchase from us held up as another excellent experience thanks to David Bacchus in particular. We will be sure to pass along your kind remarks about his service. Congratulations, and thank you for being part of our Hennessy Family! Sincerely, The Hennessy Cadillac Team
Incredible sales experience!
Incredible sales experience!! I highly recommend Hennessy Cadillac. The entire team was awesome! They took great care of my automotive needs.
Thank you for taking the time to leave us this high recommendation! We look forward to serving you with great care for years to come. Sincerely, The Hennessy Cadillac Team
Go Elsewhere
There are an additional $3000+ worth of costs on any used vehicle that you purchase - GPS tracking device, protective clear coat, stain resistant treatment on the interior of the vehicle. These costs are displayed nowhere (nor are they discussed) in the sale price of the vehicle. They are only disclosed after you have chosen to purchase and you sit down to do the paperwork. I'm unsure if this is the case on their new cars, but every used vehicle has these add-ons. They are not optional. I was offered 57% of the KBB fair trade-in value for my trade. I went to two different dealerships the following day, and I was offered over 100% of the KBB trade-in value at both of those dealerships (one was a different Cadillac dealership). So, no, I wouldn't recommend these guys for any reason.
Thank you for taking the time to share your concerns; we truly regret to hear that we missed the mark on meeting your expectations recently. Our management team values your feedback and welcomes the chance to speak with you directly about your experience and the pricing of our vehicles. At your earliest convenience, please call Josh Jones at 941-483-0620. Sincerely, The Hennessy Cadillac Team
Wonderful experience.
Wonderful experience. Salesman Roland Boughton was kind, professional, knowledgeable, and answered all of my questions, I bought a 2020 XT4 Sport and I’m absolutely thrilled with it. Driving home across Blood Mtn was awesome! It was a smooth ride and handled the curves well! I would definitely recommend purchasing your next vehicle at Hennessy Cadillac!!
Thank you for taking a moment to leave Roland Boughton this wonderful recommendation! We're elated to hear that his kind, informative, and professional assistance made your recent purchase experience 5-star worthy. Enjoy being behind the wheel of your 2020 XT4 Sport! We look forward to serving you for years to come. Sincerely, The Hennessy Cadillac Team
Avoid this dealership at all costs!
Avoid this dealership at all costs!! My wife just drove over an hour to test drive and buy an Escalade. She had a blank check in hand. I talked to Matthew Thorpe this morning and had everything arranged and let him know it was her birthday. She gets there and it was magically just sold. Matthew claimed she was just coming in for a possible test drive and that I didn’t ask him to hold it. That of course didn’t stop them from offering her a higher mileage more expensive vehicle!
Thank you for taking a moment to bring your wife’s experience to our attention. We understand that all of our clients’ time is valuable; with that being said, we are unable to hold used vehicles. We certainly understand that low mileage vehicles are currently hard to come by, and we will continue to keep an eye out so that we have the opportunity to best serve your wife in the future. In the meantime, our team welcomes the chance to speak with you directly; please contact Josh Jones (General Manager) if any further concerns arise. Sincerely, The Hennessy Cadillac Team