Hennessy Cadillac

3.8
(329 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed

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New (678) 293-9978 (678) 293-9978
Used (678) 831-3245 (678) 831-3245
Service (678) 809-0913 (678) 809-0913

Inventory

See all 183 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2022.
If you're considering a New or Certified Pre-Owned Cadillac come visit Hennessy Cadillac today. At Hennessy Cadillac we're more than just a Cadillac dealership. We provide an "Exceptional Cadillac Ownership Experience!" From your first test drive to the moment you drive your Cadillac out of the showroom you're a part of the Hennessy Cadillac family. Experience the Personal Attention and Service that has made Hennessy Cadillac Atlanta's Premier Cadillac dealership for over 45 years! We invite you to visit Hennessy Cadillac today and experience for yourself the "Hennessy Cadillac Difference".
Serving Atlanta for 50 years Hennessy Cadillac is a family owned and operated Cadillac Master Dealership

Service center

Phone number (678) 809-0913

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

3.8
(329 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Hennessy is the best.

Hennessy is the best. Reggie Batts was so helpful and met all of our buying needs! He is an asset to the Cadillac brand.

5.0

Hennessy is the best.

Hennessy is the best. Reggie Batts was so helpful and met all of our buying needs! He is an asset to the Cadillac brand.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Franny, thank you for taking a moment to highlight Reggie Batts' dedicated assistance! He certainly is an asset to both the Cadillac Brand and our Hennessy Family; we will gladly pass along your high remarks. Congratulations! Sincerely, The Hennessy Cadillac Team

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5.0

Our sales person, Joseph, was very helpful, very

Our sales person, Joseph, was very helpful, very courteous, and worked with us to help us get the deal that worked for us.

5.0

Our sales person, Joseph, was very helpful, very

Our sales person, Joseph, was very helpful, very courteous, and worked with us to help us get the deal that worked for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Lilly, we are truly delighted to hear about the courteous and dedicated service you received from Joseph, and that he was able to get you a satisfactory deal. We look forward to serving you for years to come! Sincerely, The Hennessy Cadillac Team

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5.0

Sergio was the absolute best.

Sergio was the absolute best. Thank you for your service. His service was excellent. See you again soon.

5.0

Sergio was the absolute best.

Sergio was the absolute best. Thank you for your service. His service was excellent. See you again soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Kena, we are truly delighted to hear about the excellent service you received from Sergio! We look forward to seeing you again down the line, be it for sales or service. Sincerely, The Hennessy Cadillac Team

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5.0

Great job, thanks Ron Harris for everything , you did and

Great job, thanks Ron Harris for everything , you did and excellent job will be seeing you again

5.0

Great job, thanks Ron Harris for everything , you did and

Great job, thanks Ron Harris for everything , you did and excellent job will be seeing you again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving 5-star feedback and for your kind shout-out to Ron Harris! We will gladly pass along your words of appreciation. Until next time! Sincerely, The Hennessy Cadillac Team

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5.0

I recently had the pleasure of visiting Hennessy Cadillac

I recently had the pleasure of visiting Hennessy Cadillac and working with Kyle Shoemaker and Sergio Bermudez. I must say, it was an experience that exceeded all expectations. From the moment I stepped into their showroom in Duluth, I knew I was in for something special! Kyle’s professionalism is unparalleled and I left with the car of my dreams!

5.0

I recently had the pleasure of visiting Hennessy Cadillac

I recently had the pleasure of visiting Hennessy Cadillac and working with Kyle Shoemaker and Sergio Bermudez. I must say, it was an experience that exceeded all expectations. From the moment I stepped into their showroom in Duluth, I knew I was in for something special! Kyle’s professionalism is unparalleled and I left with the car of my dreams!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Brandon, we're thrilled to hear about your exceptional experience with Kyle Shoemaker and Sergio Bermudez. Providing unparalleled professionalism and exceeding expectations is what we strive for. Enjoy your dream car, and thank you for choosing us! Sincerely, The Hennessy Cadillac Team

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5.0

Hennessy Cadillac is by far the best experience I have

Hennessy Cadillac is by far the best experience I have had ever in buying a vehicle. This is actually my second Cadillac I have purchased from them and I have nothing but great things to say! From the sales department to service it has been nothing short of amazing. I am not easily impressed but everyone I ever encounter at this dealership handles me with care and respect. Entering a dealership as a single woman could be intimidating but not here! Terrance and management went above and beyond to make sure I leave happy every time. I pay attention to how others are treated and I will say I haven’t seen anyone actually upset even in the service department. The concierge level service of greeting me opening doors all things I expect from Cadillac are given every single time. It is always neat and clean on the premises. And most importantly my deals are fair and respectful. Desmond is usually my service guy and he is absolutely always honest and makes sure I am kept up to date with any thing my truck needs without feeling pressured to buy or upsale anything to me. Even once sending someone to pick up a key for my truck when the other one didn’t work. I went to another dealer recently and found a truck I really liked and test drove that I could have purchased but didn’t because honestly I didn’t get the same concierge service from that Lexus dealership. Hennessy and Terrance made sure all my experiences were top tier. I have owned a lot of cars in my life and have had good and bad experiences on every level but Hennessy has not disappointed me one time. Check them out ask for Terrance in sales and Desmond in service and I promise you won’t be disappointed.

5.0

Hennessy Cadillac is by far the best experience I have

Hennessy Cadillac is by far the best experience I have had ever in buying a vehicle. This is actually my second Cadillac I have purchased from them and I have nothing but great things to say! From the sales department to service it has been nothing short of amazing. I am not easily impressed but everyone I ever encounter at this dealership handles me with care and respect. Entering a dealership as a single woman could be intimidating but not here! Terrance and management went above and beyond to make sure I leave happy every time. I pay attention to how others are treated and I will say I haven’t seen anyone actually upset even in the service department. The concierge level service of greeting me opening doors all things I expect from Cadillac are given every single time. It is always neat and clean on the premises. And most importantly my deals are fair and respectful. Desmond is usually my service guy and he is absolutely always honest and makes sure I am kept up to date with any thing my truck needs without feeling pressured to buy or upsale anything to me. Even once sending someone to pick up a key for my truck when the other one didn’t work. I went to another dealer recently and found a truck I really liked and test drove that I could have purchased but didn’t because honestly I didn’t get the same concierge service from that Lexus dealership. Hennessy and Terrance made sure all my experiences were top tier. I have owned a lot of cars in my life and have had good and bad experiences on every level but Hennessy has not disappointed me one time. Check them out ask for Terrance in sales and Desmond in service and I promise you won’t be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Michelle, thank you so much for sharing your incredible experience with us! We're thrilled to hear that our team here at Hennessy Cadillac has consistently exceeded your expectations, from sales to service. Providing exceptional service and ensuring every customer feels valued and respected is at the core of what we do. We understand the importance of creating a comfortable and welcoming environment for all our customers, regardless of their background or circumstances. Terrance and Desmond are indeed exceptional members of our team, dedicated to ensuring your satisfaction every step of the way. Your loyalty and kind words mean the world to us; we will be sure to pass them along! We look forward to continuing to serve you with the same level of excellence for many years to come! Sincerely, The Hennessy Cadillac Team

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1.0

Several Issues: - The car I inquired about "was just

Several Issues: - The car I inquired about "was just sold" - it was not what was advertised (they said it was a Cayman R, which is very specific and rare, they had a Cayman S) - Even though it was sold, and not the car advertised, their form email claimed "will be sending a video and details about the car" Seemed like just a lead gen exercise to me.

1.0

Several Issues: - The car I inquired about "was just

Several Issues: - The car I inquired about "was just sold" - it was not what was advertised (they said it was a Cayman R, which is very specific and rare, they had a Cayman S) - Even though it was sold, and not the car advertised, their form email claimed "will be sending a video and details about the car" Seemed like just a lead gen exercise to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Allen, we're so sorry to hear this feedback from you; this is not the kind of experience we would wish upon any of our valued clients. We encourage you to call 770.680.7000 so that our General Sales Manager, Eric Hogue, may address your concerns head on and provide any clarity needed. Sincerely, The Hennessy Cadillac Team

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5.0

Kyle Shoemaker made this deal so easy for me.

Kyle Shoemaker made this deal so easy for me. I appreciate the time and help he gave me.

5.0

Kyle Shoemaker made this deal so easy for me.

Kyle Shoemaker made this deal so easy for me. I appreciate the time and help he gave me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Kyle Shoemaker made the deal easy for you, and we will gladly pass along your appreciation! We look forward to serving you for years to come. Sincerely, The Hennessy Cadillac Team

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1.0

Let me start with saying I'm only giving a 1 because my

Let me start with saying I'm only giving a 1 because my initial purchasing experience wasn't bad, but it went down hill from there. In August 2023 I purchased a 2020 XT6 and Let me also state that I requested new tires as part as the purchase agreement. Well lets fast forward after having the car a few months, I had to bring the car in for an oil change and when I picked up my car they tell me I need 4 new tires! I had only driven the car at the time about 8k miles. After researching and bringing my car to several Tire shops I found out that I was never given new tires as I was told they were new. Even employees in their service department expressed that the tires were not new. I don't want throw anyone under the bus so I wont give any names. Afterwards I go back to my sells rep Reggie and express to him the issue. He then went to his manager Nubian. Nubian apparently goes and pulls the purchase agreement and see that is states new tires. He then says he has to dig a little deeper to figure out the issue, well he returns with paperwork with a serial number trying to convince me my tires were new. I explained to him I was suppose to get new tires on the vehicle when purchased but someone drop the ball and I never received new tires. He apologized and offered me my sells rep employee discount for tires. Mind you, this problem started the beginning of November, I am still waiting for the cost of the tires though I don't feel like I should have to pay for them. I've called left several messages no call backs, its like I have to stalk them calling over and over again getting the run around, its been awful. I was trying to be very patient though it was holiday season, but going into the second week of January same thing. Once the vehicle was purchased I was no longer a priority. I feel like they took full ADVANTAGE OF ME BECAUSE I WAS A SINGLE WOMAN. I start feeling like they were dodging & ignoring me and didn't want to take responsibility of what happened, so I decided to call corporate. I had to google the number because no one in the building knew corporates contact number which is crazy. I bought a luxury vehicle with out receiving a luxury experience. I beg you please save your self the headache and DO NOT PURCHASE AT THIS DEALERSHIP go to another Cadillac dealership, especially if your a woman. They will tell you anything to get the sale. If you must go there please bring a experienced man with you so they don't try to get over. They called me more times trying to close the deal then they have throughout this matter. I am a mother of 3. Its gotten to the point that I have to keep putting air in my tires while waiting on hearing back from corporate. I am so disgusted with this company. A few years ago I purchased a vehicle from Hennessy Honda but this experience has completely out weighed the good, so I will NOT be purchasing from ANY Hennessy dealership. Im currently looking to purchase a vehicle for my son and I will be sure to stay away from them. PLEASE FULLY READ REVIEW AND STAY AWAY!!!!!!

1.0

Let me start with saying I'm only giving a 1 because my

Let me start with saying I'm only giving a 1 because my initial purchasing experience wasn't bad, but it went down hill from there. In August 2023 I purchased a 2020 XT6 and Let me also state that I requested new tires as part as the purchase agreement. Well lets fast forward after having the car a few months, I had to bring the car in for an oil change and when I picked up my car they tell me I need 4 new tires! I had only driven the car at the time about 8k miles. After researching and bringing my car to several Tire shops I found out that I was never given new tires as I was told they were new. Even employees in their service department expressed that the tires were not new. I don't want throw anyone under the bus so I wont give any names. Afterwards I go back to my sells rep Reggie and express to him the issue. He then went to his manager Nubian. Nubian apparently goes and pulls the purchase agreement and see that is states new tires. He then says he has to dig a little deeper to figure out the issue, well he returns with paperwork with a serial number trying to convince me my tires were new. I explained to him I was suppose to get new tires on the vehicle when purchased but someone drop the ball and I never received new tires. He apologized and offered me my sells rep employee discount for tires. Mind you, this problem started the beginning of November, I am still waiting for the cost of the tires though I don't feel like I should have to pay for them. I've called left several messages no call backs, its like I have to stalk them calling over and over again getting the run around, its been awful. I was trying to be very patient though it was holiday season, but going into the second week of January same thing. Once the vehicle was purchased I was no longer a priority. I feel like they took full ADVANTAGE OF ME BECAUSE I WAS A SINGLE WOMAN. I start feeling like they were dodging & ignoring me and didn't want to take responsibility of what happened, so I decided to call corporate. I had to google the number because no one in the building knew corporates contact number which is crazy. I bought a luxury vehicle with out receiving a luxury experience. I beg you please save your self the headache and DO NOT PURCHASE AT THIS DEALERSHIP go to another Cadillac dealership, especially if your a woman. They will tell you anything to get the sale. If you must go there please bring a experienced man with you so they don't try to get over. They called me more times trying to close the deal then they have throughout this matter. I am a mother of 3. Its gotten to the point that I have to keep putting air in my tires while waiting on hearing back from corporate. I am so disgusted with this company. A few years ago I purchased a vehicle from Hennessy Honda but this experience has completely out weighed the good, so I will NOT be purchasing from ANY Hennessy dealership. Im currently looking to purchase a vehicle for my son and I will be sure to stay away from them. PLEASE FULLY READ REVIEW AND STAY AWAY!!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Cherry, we're sincerely sorry to hear about your experience and any inconvenience caused regarding your tire situation. We aim to provide exceptional service to all our customers, and we regret that we fell short of your expectations in this instance. Your feedback is invaluable to us, and we're committed to addressing your concerns promptly. We'd like to invite you to speak directly with our Service Manager (Kevis Tanner) or General Sales Manager (Eric Hogue) at 770.680.7000, to discuss your concerns further. Sincerely, The Hennessy Cadillac Team

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5.0

Working with Mr.

Working with Mr. Reginald Batts as a customer was a great experience. he kept me up to date on a weekly basic on me my vehicle being built. From September 2023 to December 16, 2023. Great customer service. My thanks also goes out to Hennessy Cadillac management team as well. I'll definitely recommend your services to my family and friends. Regards, Richard Tillies

5.0

Working with Mr.

Working with Mr. Reginald Batts as a customer was a great experience. he kept me up to date on a weekly basic on me my vehicle being built. From September 2023 to December 16, 2023. Great customer service. My thanks also goes out to Hennessy Cadillac management team as well. I'll definitely recommend your services to my family and friends. Regards, Richard Tillies

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Richard, we are truly delighted to hear that your experience working with Reginald Batts was a great experience thanks to his communication and dedication. Thank you for highlighting the efforts of our Management Staff as well. We greatly appreciate your recommendation, and we look forward to serving you again down the road! Sincerely, The Hennessy Cadillac Team

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