Reviews
Write a reviewPlease reference the link below to the Google doc that
Please reference the link below to the Google doc that goes over everything. Google would not allow me to post a review long enough to go over everything in detail. In short- DO NOT TRUST THIS DEALERSHIP. THEY ARE UNPROFESSIONAL. THEY WILL NOT FOLLOW UP, FOLLOW THROUGH, OR DO ANYTHING TO HELP. THE ONLY THING THEY CARE ABOUT IS THE LAND ROVER SURVEY..... Please reference pictures while reading the summary attached for a clear picture. https://docs.google.com/document/d/1JhpBpJ4CSHDbnpbweVrnJx2ctMAM_SWbZ8Rra7edalM/edit?usp=sharing
Please reference the link below to the Google doc that
Please reference the link below to the Google doc that goes over everything. Google would not allow me to post a review long enough to go over everything in detail. In short- DO NOT TRUST THIS DEALERSHIP. THEY ARE UNPROFESSIONAL. THEY WILL NOT FOLLOW UP, FOLLOW THROUGH, OR DO ANYTHING TO HELP. THE ONLY THING THEY CARE ABOUT IS THE LAND ROVER SURVEY..... Please reference pictures while reading the summary attached for a clear picture. https://docs.google.com/document/d/1JhpBpJ4CSHDbnpbweVrnJx2ctMAM_SWbZ8Rra7edalM/edit?usp=sharing
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Christian, thank you for taking time to share your concerns. We are unable to access the Google Document shared, but we understand that our Management Team has been working with you directly toward a resolution. Please do not hesitate to contact them directly if any further concerns arise. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team
Poor Management & Customer Service
This was my first and last experience with this dealership. I took my car to get repaired for a bad water pump . I had issues getting in touch with my service advisor to get a update on my vehicle. After a week i was able to get him on the phone to get a update on the progress. He informed me that i needed new belts and a new water pump. So i gave him the ok to proceed woth yhe work. After almost two more weeks of calling try to get answers about my car i was informed my advisor doesn’t work there anymore. No one called to inform me anything. But finally after calling and asking questions i was informed my car was done. So i ask for my car to be washed and ready for me to pick up the next day . They said sure…. But when I arrived to pick up my car it was parked under a tree with leaves and tree sap all over it. I was furious , i took my car to get detailed which cost me 175.00 . After complaining about the issue they offered to repay me for my detail cost. So after sending them the receipt. They emailed me back saying i need a receipt saying i have a 0 balance.. I will just talk my losses but i will never take any of my vehicles to this dealership for repairs. Poor management and customer service!!!!!!! Beware of this place!!!!!
Poor Management & Customer Service
This was my first and last experience with this dealership. I took my car to get repaired for a bad water pump . I had issues getting in touch with my service advisor to get a update on my vehicle. After a week i was able to get him on the phone to get a update on the progress. He informed me that i needed new belts and a new water pump. So i gave him the ok to proceed woth yhe work. After almost two more weeks of calling try to get answers about my car i was informed my advisor doesn’t work there anymore. No one called to inform me anything. But finally after calling and asking questions i was informed my car was done. So i ask for my car to be washed and ready for me to pick up the next day . They said sure…. But when I arrived to pick up my car it was parked under a tree with leaves and tree sap all over it. I was furious , i took my car to get detailed which cost me 175.00 . After complaining about the issue they offered to repay me for my detail cost. So after sending them the receipt. They emailed me back saying i need a receipt saying i have a 0 balance.. I will just talk my losses but i will never take any of my vehicles to this dealership for repairs. Poor management and customer service!!!!!!! Beware of this place!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 1.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Demingo, we truly appreciate you sharing your concerns. We understand your frustration, and we regret to hear about any lack of communication and the inconvenience with your car's condition upon pickup. We understand that our Service Director Steven Barnett gave you a call to confirm that we will move forward with the refund after this review was left. Please do not hesitate to contact him directly or reach out to our Service Management Team if any further concerns arise! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team DELETE RESPONSE
This past March had the pleasure of working with Kip to
This past March had the pleasure of working with Kip to purchase a 2023 Defender from the loaner program. He displayed a high level of professionalism and was always polite throughout the entire process, making it seamless and fair. Every member of the team that I encountered was also professional and easy to work with. Based on my experience, I wholeheartedly recommend Gwinnett Land Rover.
This past March had the pleasure of working with Kip to
This past March had the pleasure of working with Kip to purchase a 2023 Defender from the loaner program. He displayed a high level of professionalism and was always polite throughout the entire process, making it seamless and fair. Every member of the team that I encountered was also professional and easy to work with. Based on my experience, I wholeheartedly recommend Gwinnett Land Rover.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Terry, thank you for leaving us 5 stars! It is an honor to hear that Kip and the rest of our Sales Staff made your 2023 Defender purchase an excellent one thanks to his professionalism and kindness. This is the Hennessy way. We truly appreciate your recommendation and look forward to serving you for years to come! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team
Since purchasing my Range Rover Sport, I have been
Since purchasing my Range Rover Sport, I have been working with Mark Murphy, and he is an absolute pleasure to work with. Extremely professional and thorough. It so refreshing to work with such a great dealership.
Since purchasing my Range Rover Sport, I have been
Since purchasing my Range Rover Sport, I have been working with Mark Murphy, and he is an absolute pleasure to work with. Extremely professional and thorough. It so refreshing to work with such a great dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shea, we're ecstatic upon reading your 5-star feedback. It's great to hear that Mark Murphy has been a pleasure for you to work with ever since purchasing your Range Rover Sport; we will be sure to share your appreciation. Thank you for being part of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team
Worst dealership experience I've ever had.
Worst dealership experience I've ever had. The General Manager "RJ" is more like a typical used car salesman and has no customer service skills. When you're spending $125,000 on a vehicle you would think it would come with better service. I will not buy another vehicle from this dealership and would not recommend it to anyone else.
Worst dealership experience I've ever had.
Worst dealership experience I've ever had. The General Manager "RJ" is more like a typical used car salesman and has no customer service skills. When you're spending $125,000 on a vehicle you would think it would come with better service. I will not buy another vehicle from this dealership and would not recommend it to anyone else.
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Jack, we're terribly discouraged upon reading this feedback from you. We aim to deliver exceptional customer service from the top down, always, and we regret to hear that we fell short of your expectations recently. We truly hope that we can earn the opportunity to provide you with such service in the future. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team
It was great to work with Kip at the Gwinnett dealership.
It was great to work with Kip at the Gwinnett dealership. Helped me work out a deal and about 2 hours later drove away in a new 2023 Range Rover SE. Beautiful car and great staff all around at the dealership!
It was great to work with Kip at the Gwinnett dealership.
It was great to work with Kip at the Gwinnett dealership. Helped me work out a deal and about 2 hours later drove away in a new 2023 Range Rover SE. Beautiful car and great staff all around at the dealership!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Michael, we are over the moon after reading your 5-star feedback for Kip and the rest of our Sales Staff. It is wonderful to hear that you had a timely, exceptional purchase exprerience thanks in particular to Kip's efforts. Congratulations on your new 2023 Range Rover SE, and thank you for being part of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team
Sean my sales representative was knowledgeable,patient
Sean my sales representative was knowledgeable,patient and helpful. He listened to me to understand my need and helped me make the best choice. I'm very pleased with my purchase and happy with my car. Sean is the Great.
Sean my sales representative was knowledgeable,patient
Sean my sales representative was knowledgeable,patient and helpful. He listened to me to understand my need and helped me make the best choice. I'm very pleased with my purchase and happy with my car. Sean is the Great.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brigite, we appreciate you taking time to leave Sean thoughtful feedback! It's wonderful to hear that Sean's expertise, patience, and dedication made for a satisfactory car purchase and helped you to make the best choice. We will gladly pass along your appreciation to Sean and the rest of our Sales Staff. Congratulations, and welcome to our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team
Service department- I had an appointment at 830am to
Service department- I had an appointment at 830am to change my tire, at 10am I am still waiting on my care. Not sure if there are scheduling issues but this is unacceptable!
Service department- I had an appointment at 830am to
Service department- I had an appointment at 830am to change my tire, at 10am I am still waiting on my care. Not sure if there are scheduling issues but this is unacceptable!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mike, we're so sorry to hear about the lengthiness of your most recent service visit and truly regret falling short of your expectations. At your convenience, and if you have not recently been in contact with our team, please call 770.680.5000 and ask to speak directly with our General Manager, RJ Crites, so that we may address your concerns directly. We hope to hear from you soon. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team
I have purchased 4 Range Rovers from Mary Cromer adn she
I have purchased 4 Range Rovers from Mary Cromer adn she is the best. Andrew Fabec and Dylan Phillips took great care of me in service!
I have purchased 4 Range Rovers from Mary Cromer adn she
I have purchased 4 Range Rovers from Mary Cromer adn she is the best. Andrew Fabec and Dylan Phillips took great care of me in service!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Monty, we're truly pleased to hear that your 4th purchase from Mary Cromer was another 5-star experience! Your high remarks about Mary -- as well as Andrew and Dylan in service -- mean a great deal to us and will be passed along. Thank you for being part of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team
Dylan Phillips was my service advisor and he’s a jewel,
Dylan Phillips was my service advisor and he’s a jewel, he was courteous, professional, and genuinely attentive to my concerns which was a major plus especially because I was visiting Georgia from Florida had an issue with my car and needed immediate service. The atmosphere was warm and inviting and the staff was kind and professional. I would definitely recommend this location and would visit them again for future services and needs when in the area.
Dylan Phillips was my service advisor and he’s a jewel,
Dylan Phillips was my service advisor and he’s a jewel, he was courteous, professional, and genuinely attentive to my concerns which was a major plus especially because I was visiting Georgia from Florida had an issue with my car and needed immediate service. The atmosphere was warm and inviting and the staff was kind and professional. I would definitely recommend this location and would visit them again for future services and needs when in the area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your positive experience at our dealership! We're delighted to hear that Dylan provided you with exceptional service and that you felt well taken care of during your visit. It's wonderful to know that you found our atmosphere warm and inviting, and our staff kind and professional. We appreciate your recommendation and look forward to welcoming you back for future services and needs when you're in the area. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team
