Rick Case Kia at Gwinnett Place

I just purchased a vehicle from Monique. Initially she was very helpful, however after I signed the contract I was an after thought. When I came to pick my car up, she was extremely disorganized, and all over the place. Car had no gas I had to follow a rep to get gas. I only received one key, and today after having the car 3 days the windshield wipers are making noise. If I have more issues with this car I will report this dealership to the CFPB.

Excellent Service Advisor that provided friendly quality service. Commicated very well during the service provided.

By the way I also sent this to Joshua Bass. He never responded to my email! I was disappointed and frustrated with Rick Case dealership satellite boulevard on February 20, 2025. I recently purchased my first Kia vehicle 2021 Kia Soul December 2024, after being a loyal Toyota Camry owner for the past eight years. I scheduled my first oil change with your service department, making an appointment for 9:30 AM on February 20th. I received a confirmation email with the code X06HNM11S0. I was advised that your department takes the last appointment at 3:30 PM, so I thought I had taken the necessary steps to ensure a smooth experience. When I arrived at 9 AM, I checked in with Brandi Statham, the service advisor. I explained that this was my first visit to Kia and confirmed my appointment. However, she informed me that she could not find my appointment in the system and would have to create a new account for me. She mentioned that sometimes appointments don’t carry over to the system but didn’t provide any indication of how long this process would take. This initial miscommunication was frustrating and set the tone for what became the worst service experience I’ve ever had. After two hours, I went outside to check on my car, only to find that it was still in line for service. In the meantime, I witnessed customers who had arrived after me leave before me. I spoke to Brandi, who explained that Saturdays are busy days, and she went to check on my car. She returned to inform me that it would be another 45 minutes. I reminded her that I had made the appointment a week in advance, specifically to avoid delays. I left the dealership feeling completely exhausted and livid. To make matters worse, I never received an apology for the delay or the lack of communication throughout the process. The entire experience was incredibly frustrating, and the oil change took a total of three hours. This is completely unacceptable, especially when I had made a scheduled appointment in good faith. Additionally, the cost of the oil change was $125, making it the most expensive oil change I’ve ever had, further adding to my dissatisfaction. After this experience, I have made up my mind that I will not continue to deal with this level of service.

I am highly disappointed about how I have been treated by the Sales manager, Jarred Perkins as well as the General Manager Kendrick Echols. I started the process to purchase a used car and signed all of the paperwork on Friday, Feb. 28, 2025. Due to my co-signer being out of town I had to have them UPS the paperwork and it was signed received by their office on Friday, March 7, 2025 at 10:17am to a Tia. I called several times to confirm that the paperwork was received to the finance Manager Jon Yi, Jarrad, and Monique. No one called me back. I was out of town at the time on business and then was called and left a message at 12:36pm that day saying that they just sold the car to sold someone else when my paperwork was already signed and returned to their office AND they had my pre-approval check at their office as well. Mind you, my paperwork was already delivered and received. This is highly unethical, unprofessional, and deceptive business practices. I have been in constant communication with them and have done everything that was asked of me. I called the general manager Kendrick Echols on his work phone, cell phone, and emailed him and did not receive a response. When my husband came to pick up the check and papers that were signed no one apologized or even offered any explanation as to why they so blatantly wasted our time. This is the rudest most unprofessional business I have ever encountered. DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP AND THEIR SHADY BUSINESS PRACTICES!

There was body damage to my car while in there care. There were steps to take that took a while. But at the end they fixed the problem. Mike D

I recently bought a 2025 EV9 from Rick Case Kia. My initial experience was positive, but they had promised me 1000 EV credits to use to charge my car. But after the sale I haven’t received them and they won’t return my calls or emails regarding them. I even received an email from Kia corporate a day after the sale congratulating me on my purchase and it even stated I would be receiving the credits. What really put me over the edge is that Monique, the woman that sold me the car, called me a week after my purchase and urged me to e to come in to the dealership to complete a survey. She said she was going to give me a check for $200.00 for being such a great customer and that they would hook my car up to their super charger while I was there and get me a full charge, because they valued me as a customer so much. When I got there, they did indeed hook my car up to a charger, but it was a merely a trickle. A super charger would have given me a full charge in 20 minutes. The display on the charger said it was charging at 7.5 amps, and my Kia app said it would be done charging in 9 hours. I brought this up to Monique, stating that this isn’t going to give me any kind of worthwhile charge and she quickly changed the subject. She had me go inside the dealership and fill out on a piece of paper my name and address and then she wrote $200.00 on it. I asked what this paper was for and she didn’t answer but redirected me again. She wanted me to pull up an email that was supposedly sent to me with the survey information. Apparently she was going to sit right on top of me while I filled it out, which started to become awkward. She also said that I need to make sure that I wasn’t on the dealership’s WiFi when I filled it out, which made me a bit suspicious. I looked through the emails on my phone and couldn’t find anything regarding a survey. She had me keep looking, then brought me up to the sales manager Daniel regarding it. He didn’t have much to say, and when I assured both of them that I didn’t have this email, they pretty much said goodbye, and Monique said she would drive to me tomorrow to deliver the check. Well that was the last time I have heard from her. At her urging, I drove 80 minutes round trip to meet with her, I didn’t get the check I was promised, I didn’t get my car charged up like I was promised, and now neither the sales manager nor Monique won’t return my emails regarding it. A complete freaking waste of my time, and a huge disrespect to me as a customer. I was lied to and then ghosted. I am 59 years old and have never had a bad experience from a car dealership, until now. I will never do business with any Rick Case dealership again. I am also going to send my complaint to Kia corporate, and, depending on how they handle things, will be the deciding factor if I ever buy another Kia again.

Would not recommend this to be your choice of dealership or service center. Use caution and head this warning.

I refrain from commenting on bad service as they’re many factors that could attribute to it however I will never visit this location again. After 10 years of being a loyal customer my last experience was a nightmare. The service advisors really need training on communication and it is evident from all the other reviews I’ve read. I went in for a car recall that should have taken 1-2 hours but the advisor Wesley never followed up once in 40 days. My car was parked in a lot and no action was performed to remedy my problem. I took it upon myself to pick up my vehicle and used another Kia Dealership, it took them 3 days to inspect my recall and replace my ICUU fuse. I’m still flabbergasted how my time was wasted.

Need warranty work done on my 2024 telluride. Dash was put in incorrectly after recall done in August 2024 and both driver and passenger trim on front doors has come unglued. I have called and left messages with Wesley in service dept. and he never returns my calls. I have stopped there twice for a person to person and only then get an update. Very frustrating and unprofessional.

I really wish I had read all of these reviews before purchasing a vehicle here! I purchased a brand new 2024 Telluride and made an appointment for a recall and warranty item (the seat fabric has already shred). During the sales, I was assured I would get a loaner vehicle or a rental car anytime I needed service done. However when I called to arrange those selling points, Rick Case Kia does not do either! Beware of the fine print with this dealership.