Rick Case Kia at Gwinnett Place

3.8
(802 reviews)
Visit Rick Case Kia at Gwinnett Place
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
New (866) 984-0720 (866) 984-0720
Used (877) 429-6436 (877) 429-6436
Service (866) 918-9811 (866) 918-9811

Inventory

See all 249 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since October 2010.
Get the Lowest Payment Price and Money Back Guarantee at Rick Case KIA at Gwinnett Place! Plus get more KIA value with a 20 year/200000 mile warranty when you purchase any new KIA from Rick Case KIA at Gwinnett Place! With customer benefits that no other KIA dealer offers! Even our Rick Case Certified pre-owned cars get a 10 year / 100000 mile power train warranty at Rick Case KIA. With our Express Service Center and Courtesy Shuttle Service Rick Case KIA makes taking care of your car easy! Visit us online at GwinnettPlaceKia.com for KIA Car Care Coupons and Special Savings!
Rick Case Doubles the Factory Nationwide Warranty to 20 year/200000 miles with every new vehicle purchase.

Service center

Phone number (866) 918-9811

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.8
(802 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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4.0

I’ve purchased 2 cars from this dealership and always use

I’ve purchased 2 cars from this dealership and always use service department. Hunter in the service department has been great. He’s always checking while you wait and will actually take the time to explain the car’s status and what is needed.

4.0

I’ve purchased 2 cars from this dealership and always use

I’ve purchased 2 cars from this dealership and always use service department. Hunter in the service department has been great. He’s always checking while you wait and will actually take the time to explain the car’s status and what is needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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2.0

Military wife came in last week to get ingo about buying

Military wife came in last week to get ingo about buying a car thru my husband. The manager was only familiar with doing procedure one time. The guy who was helping was only there 3 months and they did not do the leg work to

2.0

Military wife came in last week to get ingo about buying

Military wife came in last week to get ingo about buying a car thru my husband. The manager was only familiar with doing procedure one time. The guy who was helping was only there 3 months and they did not do the leg work to

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2.0

Bought what appeared to be good condition 2019 forte.

Bought what appeared to be good condition 2019 forte. Had home 1 week. Car covered w pollen. Rinsed after pollen calmed down. Bad spots worn into hood paint. Manager denied left that way. Never looked that close. From a distance looked fine. 400. To repaint b wants nothing to do w it. Showed picture of A black forte,, it looked fine. ??? Mgr. Bad people skills.

2.0

Bought what appeared to be good condition 2019 forte.

Bought what appeared to be good condition 2019 forte. Had home 1 week. Car covered w pollen. Rinsed after pollen calmed down. Bad spots worn into hood paint. Manager denied left that way. Never looked that close. From a distance looked fine. 400. To repaint b wants nothing to do w it. Showed picture of A black forte,, it looked fine. ??? Mgr. Bad people skills.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

After doing extensive research I knew what I wanted, but

After doing extensive research I knew what I wanted, but had been waiting for a dealership to get the car in a color I wanted as well as a good price. I found it online at Rick case, called to see if it was available and Shane helped me out from the start. The plastic was still on all the seats when we arrived but Shane didn't hesitate and had us out on a test drive quickly. He was knowledgeable about all the features, and very personable. We had a great experience with him and Rick case. When we took the car home, we realized forgot something at the dealership and called Shane. He went way above and beyond making sure we got it back immediately. He was extremely helpful, friendly, and did everything in his power to speed up the process for us when I knew exactly what I wanted going in.

5.0

After doing extensive research I knew what I wanted, but

After doing extensive research I knew what I wanted, but had been waiting for a dealership to get the car in a color I wanted as well as a good price. I found it online at Rick case, called to see if it was available and Shane helped me out from the start. The plastic was still on all the seats when we arrived but Shane didn't hesitate and had us out on a test drive quickly. He was knowledgeable about all the features, and very personable. We had a great experience with him and Rick case. When we took the car home, we realized forgot something at the dealership and called Shane. He went way above and beyond making sure we got it back immediately. He was extremely helpful, friendly, and did everything in his power to speed up the process for us when I knew exactly what I wanted going in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

A MONTH.

A MONTH. A MONTH. The lack of communication is absurd, ridiculous, abysmal, laughable. I brought my car in on 2/10 to get it repaired, the oil sensor was broken and the AC was not working. I got my car back on 2/19. On 2/23, I noticed the AC was not working still and sent Joshua Bass a text asking for a call back, per a text I had received asking for me to contact him if I had any issues. On 2/26, I call his phone and left a voicemail asking him to call me back. On 2/28, I submitted a “contact me” request on their website. On 3/01, I called the main number and asked to speak to someone (Joshua Bass) and was told no one was available and I would get a call back. On 3/05, I called the main number and demanded to speak to someone. I FINALLY received a call back from Wesley. I bring my car up there and drop off. Joshua Bass is there and I inquire why no one could be bothered to return my call. He informed me he gets hundreds if not thousands of calls a day and it can take weeks. He offered no apology, handed me a card, and more or less brushed me off. On 3/06, it is discovered my car is leaking Freon still. They replaced the part they previously replaced and ask me to wait a day so they can verify it is fixed. On 3/07, it is discovered my evaporator has a leak (which aren’t they supposed to have a life span of 10-15 years?! xxx). And I am quoted $2600 to repair this. I ask Wesley what sort of discounts may be available given that absurd hardship I have had in getting any responses. Backlog is one thing. Completely not responding to clients and ignoring them is something entirely else. Wesley told me he would have to kick this back to Joshua Bass and to expect a call from him first thing next day. 3/08 NOTHING. AGAIN. 3/09, left another message and wrote the GM an email (have YET to receive a response from him.) 3/11, called back to back to back 10 times before finally reaching Joshua Bass. Discovered I had a warranty that covered the repair, was told they would order the part. Takes about 6-8 hours to repair. 3/12 received a TEXT MESSAGE, not a call, from Zack that stated, " I am following up on a voicemail we received. We apologize for any delay in response. We're experiencing a high volume of clients, wait times for assistance are longer than usual. If you still in need of assistance, please response with inquire." I have NO IDEA WHICH message he was responding to, but it had been several days later after leaving my last message as I just started calling, hanging up, and recalling over and over again since I was not receiving any call backs. 3/14 was advised the part would arrive on 3/18 3/18 at 9:58 am was told the technician would be starting on the repair in the afternoon. Here it is, now March 21st, STILL without my car and the last update I had was 3/18 that they were starting on my car and the ETA would be 6-8 hours for the repair. Took FIVE (5) calls to reach anyone before being told I would get a call back. Lord knows when that will be. Warranty will only cover ONE (1) day of a rental, so I have been without a car, grand total of TWENTY SIX (26) days for a repair that I have been told will only take 6-8 hours, have had a hard time reaching anyone, communication is absurd, I have been offered NOTHING to make any of the hardships right, I have been gaslight, ghosted, ignored, and am at my wits ends. Once a loyal customer, I will NEVER be going back. Do not walk. RUN from their service department.

1.0

A MONTH.

A MONTH. A MONTH. The lack of communication is absurd, ridiculous, abysmal, laughable. I brought my car in on 2/10 to get it repaired, the oil sensor was broken and the AC was not working. I got my car back on 2/19. On 2/23, I noticed the AC was not working still and sent Joshua Bass a text asking for a call back, per a text I had received asking for me to contact him if I had any issues. On 2/26, I call his phone and left a voicemail asking him to call me back. On 2/28, I submitted a “contact me” request on their website. On 3/01, I called the main number and asked to speak to someone (Joshua Bass) and was told no one was available and I would get a call back. On 3/05, I called the main number and demanded to speak to someone. I FINALLY received a call back from Wesley. I bring my car up there and drop off. Joshua Bass is there and I inquire why no one could be bothered to return my call. He informed me he gets hundreds if not thousands of calls a day and it can take weeks. He offered no apology, handed me a card, and more or less brushed me off. On 3/06, it is discovered my car is leaking Freon still. They replaced the part they previously replaced and ask me to wait a day so they can verify it is fixed. On 3/07, it is discovered my evaporator has a leak (which aren’t they supposed to have a life span of 10-15 years?! xxx). And I am quoted $2600 to repair this. I ask Wesley what sort of discounts may be available given that absurd hardship I have had in getting any responses. Backlog is one thing. Completely not responding to clients and ignoring them is something entirely else. Wesley told me he would have to kick this back to Joshua Bass and to expect a call from him first thing next day. 3/08 NOTHING. AGAIN. 3/09, left another message and wrote the GM an email (have YET to receive a response from him.) 3/11, called back to back to back 10 times before finally reaching Joshua Bass. Discovered I had a warranty that covered the repair, was told they would order the part. Takes about 6-8 hours to repair. 3/12 received a TEXT MESSAGE, not a call, from Zack that stated, " I am following up on a voicemail we received. We apologize for any delay in response. We're experiencing a high volume of clients, wait times for assistance are longer than usual. If you still in need of assistance, please response with inquire." I have NO IDEA WHICH message he was responding to, but it had been several days later after leaving my last message as I just started calling, hanging up, and recalling over and over again since I was not receiving any call backs. 3/14 was advised the part would arrive on 3/18 3/18 at 9:58 am was told the technician would be starting on the repair in the afternoon. Here it is, now March 21st, STILL without my car and the last update I had was 3/18 that they were starting on my car and the ETA would be 6-8 hours for the repair. Took FIVE (5) calls to reach anyone before being told I would get a call back. Lord knows when that will be. Warranty will only cover ONE (1) day of a rental, so I have been without a car, grand total of TWENTY SIX (26) days for a repair that I have been told will only take 6-8 hours, have had a hard time reaching anyone, communication is absurd, I have been offered NOTHING to make any of the hardships right, I have been gaslight, ghosted, ignored, and am at my wits ends. Once a loyal customer, I will NEVER be going back. Do not walk. RUN from their service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

After weeks of research and shopping we located the

After weeks of research and shopping we located the vehicle we wanted at Rick Case Kia. It was worth the wait. Very satisfied with the service, knowledge, professionalism and focus of detail applied to our internet communication, visit and purchase. The cohesive teamwork and thoroughness complimented the amazing EV9. It began with Sales Manager Nick, Salesmen Andy and Ernest, Manager Jerome and concluded in financing with Stephen. Of all the dealerships we visited Rick Case rated by far the best. Not one detail was overlooked. Will recommend them as well as return with our future business. Great job, Men!

5.0

After weeks of research and shopping we located the

After weeks of research and shopping we located the vehicle we wanted at Rick Case Kia. It was worth the wait. Very satisfied with the service, knowledge, professionalism and focus of detail applied to our internet communication, visit and purchase. The cohesive teamwork and thoroughness complimented the amazing EV9. It began with Sales Manager Nick, Salesmen Andy and Ernest, Manager Jerome and concluded in financing with Stephen. Of all the dealerships we visited Rick Case rated by far the best. Not one detail was overlooked. Will recommend them as well as return with our future business. Great job, Men!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

I was greeted warming at Rick Case Kia by everyone there

I was greeted warming at Rick Case Kia by everyone there but one person was especially helpful, Monique. She quickly picked up on my stress after totaling my new car two weeks previous that I had purchased and took me under her wing., Thank you, Monique, I will recommend you as the person to talk to if they are interested in Kia automobile, as you are the one to be of best help. You truly care about your customers and their needs.

5.0

I was greeted warming at Rick Case Kia by everyone there

I was greeted warming at Rick Case Kia by everyone there but one person was especially helpful, Monique. She quickly picked up on my stress after totaling my new car two weeks previous that I had purchased and took me under her wing., Thank you, Monique, I will recommend you as the person to talk to if they are interested in Kia automobile, as you are the one to be of best help. You truly care about your customers and their needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

I brought my car into this dealership to get my annual

I brought my car into this dealership to get my annual maintenance service done. Mr. Hunter explained what was going to be done and made the process easy to get through. All I had to do was wait until my car was ready.

5.0

I brought my car into this dealership to get my annual

I brought my car into this dealership to get my annual maintenance service done. Mr. Hunter explained what was going to be done and made the process easy to get through. All I had to do was wait until my car was ready.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Great Customer Service and Communication!

Great Customer Service and Communication!!!! Something short.. A very special thanks to D’Angelo and Brandi. Thanks for great communication and speedy service. I will always appreciate such pleasant experience in a very stressful situation. Thanks Kia!

5.0

Great Customer Service and Communication!

Great Customer Service and Communication!!!! Something short.. A very special thanks to D’Angelo and Brandi. Thanks for great communication and speedy service. I will always appreciate such pleasant experience in a very stressful situation. Thanks Kia!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Fantastic experience from beginning to end.

Fantastic experience from beginning to end. No pressure and gave us time to make best decision as a family. Would recommend Shane to anyone!

5.0

Fantastic experience from beginning to end.

Fantastic experience from beginning to end. No pressure and gave us time to make best decision as a family. Would recommend Shane to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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