Great and better priced sales then other dealers, friendly, and you don't feel like a chump and being pushed to make a sale.easy to get to without sitting... in heavy traffic
App. 3 months ago the PCM in my 2012 Ford F150 died. I have the ESP and this was covered under factory warranty. I contacted for roadside assistance and... they towed it to Jones Ford in Shallotte NC. I asked up front if it was going to be awhille, if I could get a loaner or a rental, to which the service writer stated that they didn't have loaner vehicles but if I got a rental, I would have to pay up front but if it was covered under warranty I would get reimbursed. After 7 days, they diagnosed and fixed the problem. The dealership also reprogrammed 2 of my keys with the PCM replacement. I advised the service writer that I had 4 keys that were all programmed prior to the PCM replacement. He told me just to bring the keys in and he would have them reprogrammed. I still have not been reimbursed for the rental charge. I recently had an issue with the 4 wheel drive not working, so against my better judgement, I took it to Jones Ford and told the service writer that if they were going to have it for an extended period of time, I expected some type of vehicle to drive. The service writer assured me that they would check the vehicle right away and if I needed a vehicle due to the length it may be in the shop, they would attempt to accommodate me. I also had my vehicle inspected and asked for an oil change, since I have the oil change plan with Ford. My vehicle was there for 3 days and I called them and the service writer told me that they thought it was a motor and I would have to pay $100 for my ESP, I said that was fine. She said the motor should be in the following morning and that they should have me up and running. I waited the entire next day and called at app,. 4:45 pm with no answer. I called the next day and the service writer said the motor was not the issue and they were not sure what the problem was. She said they were continuing to attempt to locate the problem and had even contacted Ford motor co. and there engineers were not being any help. The following week, on tuesday, I contacted Jones Ford again and the service writer said they were attempting to diagnose the problem and that she would call me back. By thursday, I had called a friend of mine that worked for another Ford dealership and he said, I needed to get my vehicle from Jones Ford and take it to another Ford dealership. I contacted the Jones Ford service writer and told her I was going to pick my vehicle up and take it to another dealership and that I was completely dissatisfied. She stated that she understood. I was at work on Friday and asked my wife to go by the dealership and pay for the vehicle inspection and pick up the keys and we would go by the dealership later that night and get my truck. My wife later told me that the cost $134 and some change. When we went to pick up the truck the battery was dead. Must have sat for awhile? I looked at the service report and the dealership had charged me to reprogram the keys. With all the problems I went to my truck and popped the hood to check to see if the oil had been changed. It had not! I called back on Monday and told the service writer of the lack of oil change and the charge on the keys. She stated they had forgotten to change the oil and she would have to talk to the manager about the key reprogramming fee but she stated that there was a $100 deductible for the ESP, when they changed the motor that didn't fix the problem. I told her this was not acceptable. I ended up having to contact the manager directly and he refunded the $103 for the key reprogramming and he was very apologetic.
We appreciate your bringing this unfortunate experience to our attention, Bryan. We take our customers? comments seriously so we hope that you?ll give... us a call at (910) 754-4341 so we can understand what went wrong and how we can continue to improve. Thank you for your honest comments and we hope to hear from you.
Four hundred percent mark-up on Parts prices. A tune-up was quoted at over $700. Went to another Ford dealership for the same tune up - $135. Do the math,... these folks want your money, and have no shame asking for it.
Thank you for taking the time to leave us your honest feedback. We regret to hear that you left our dealership feeling this way and we would like to ...discuss the details of your particular visit. Please reach out to us at your earliest convenience so we can address your concerns and do what it takes to regain your confidence back in our dealership. Your comments play a crucial role in the success of our dealership so we hope to speak with you soon.
I experienced trouble while out of town near Shallotte, NC and visited Jones Ford for repairs. I was not advised of the cost of the actual repair ahead... of time and overcharged about $100 for the repair. In addition I was charged a $10 "shop supplies" fee which was explained as a hazardous waste charge and EVERY invoice had this fee added. Since I left with the old part that was replaced I don't think Jones Ford experienced any disposal fee for my repair. I will walk home before visiting their dealership again.