disappointed on sales process
looking for new vehicle, but it wasn't what we thought. Salesman showed us a used vehicle we liked, asked for paperwork regarding vehicle, they couldn't provide as system was down, but salesman assured he would email to us that afternoon. Nothing. left message. nothing. called Monday to get paperwork and to test drive, told that other people interested and then they purchased vehicle.
Hi Steve, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Jones Ford. We would like the chance to talk to you further so please do call us at (910) 754-4341 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Mrs. Trenzy Avery
My husband purchased a Mustang GT that had Sherrod modifications. We have no problems with the car itself and it is fun to drive. Upon purchase the salesman (Mike) told my husband he would contact the precious owner to get a card that lists all modifications Sherrod did to the car. He never followed up. My husband contacted Mike directly several times and was told he would contact him. Whether he was able to or not able to contact the previous owner, we still deserved a call back to say yay or nay. That’s the courteous thing to do. After my husband sent an email to the dealership Mike called to let him know he contacted Sherrod to get the information. I’ll bet in the beginning if my husband had told him the sale is contingent upon that information he would have gotten it real fast. Once the deal was done we had to go to extremes just to get the information. I am commenting because he bought the car for me. We decided to shop local for a car and left to feel as though we should not have. I see it was all about the Sale rather than gaining a loyal lifetime customer.
We are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (910) 754-4341 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Very very happy with my purchase,and any service
Great and better priced sales then other dealers, friendly, and you don't feel like a chump and being pushed to make a sale.easy to get to without sitting in heavy traffic
Inept Service Department
App. 3 months ago the PCM in my 2012 Ford F150 died. I have the ESP and this was covered under factory warranty. I contacted for roadside assistance and they towed it to Jones Ford in Shallotte NC. I asked up front if it was going to be awhille, if I could get a loaner or a rental, to which the service writer stated that they didn't have loaner vehicles but if I got a rental, I would have to pay up front but if it was covered under warranty I would get reimbursed. After 7 days, they diagnosed and fixed the problem. The dealership also reprogrammed 2 of my keys with the PCM replacement. I advised the service writer that I had 4 keys that were all programmed prior to the PCM replacement. He told me just to bring the keys in and he would have them reprogrammed. I still have not been reimbursed for the rental charge. I recently had an issue with the 4 wheel drive not working, so against my better judgement, I took it to Jones Ford and told the service writer that if they were going to have it for an extended period of time, I expected some type of vehicle to drive. The service writer assured me that they would check the vehicle right away and if I needed a vehicle due to the length it may be in the shop, they would attempt to accommodate me. I also had my vehicle inspected and asked for an oil change, since I have the oil change plan with Ford. My vehicle was there for 3 days and I called them and the service writer told me that they thought it was a motor and I would have to pay $100 for my ESP, I said that was fine. She said the motor should be in the following morning and that they should have me up and running. I waited the entire next day and called at app,. 4:45 pm with no answer. I called the next day and the service writer said the motor was not the issue and they were not sure what the problem was. She said they were continuing to attempt to locate the problem and had even contacted Ford motor co. and there engineers were not being any help. The following week, on tuesday, I contacted Jones Ford again and the service writer said they were attempting to diagnose the problem and that she would call me back. By thursday, I had called a friend of mine that worked for another Ford dealership and he said, I needed to get my vehicle from Jones Ford and take it to another Ford dealership. I contacted the Jones Ford service writer and told her I was going to pick my vehicle up and take it to another dealership and that I was completely dissatisfied. She stated that she understood. I was at work on Friday and asked my wife to go by the dealership and pay for the vehicle inspection and pick up the keys and we would go by the dealership later that night and get my truck. My wife later told me that the cost $134 and some change. When we went to pick up the truck the battery was dead. Must have sat for awhile? I looked at the service report and the dealership had charged me to reprogram the keys. With all the problems I went to my truck and popped the hood to check to see if the oil had been changed. It had not! I called back on Monday and told the service writer of the lack of oil change and the charge on the keys. She stated they had forgotten to change the oil and she would have to talk to the manager about the key reprogramming fee but she stated that there was a $100 deductible for the ESP, when they changed the motor that didn't fix the problem. I told her this was not acceptable. I ended up having to contact the manager directly and he refunded the $103 for the key reprogramming and he was very apologetic.
We appreciate your bringing this unfortunate experience to our attention, Bryan. We take our customers? comments seriously so we hope that you?ll give us a call at (910) 754-4341 so we can understand what went wrong and how we can continue to improve. Thank you for your honest comments and we hope to hear from you.
Would Not Return To This Establishment
Four hundred percent mark-up on Parts prices. A tune-up was quoted at over $700. Went to another Ford dealership for the same tune up - $135. Do the math, these folks want your money, and have no shame asking for it.
Thank you for taking the time to leave us your honest feedback. We regret to hear that you left our dealership feeling this way and we would like to discuss the details of your particular visit. Please reach out to us at your earliest convenience so we can address your concerns and do what it takes to regain your confidence back in our dealership. Your comments play a crucial role in the success of our dealership so we hope to speak with you soon.
Over charged out of town stranded Ford owner
I experienced trouble while out of town near Shallotte, NC and visited Jones Ford for repairs. I was not advised of the cost of the actual repair ahead of time and overcharged about $100 for the repair. In addition I was charged a $10 "shop supplies" fee which was explained as a hazardous waste charge and EVERY invoice had this fee added. Since I left with the old part that was replaced I don't think Jones Ford experienced any disposal fee for my repair. I will walk home before visiting their dealership again.