CarMax Town Center Hours
"Experience Clear and Simple Car Buying and Selling"
I brought in my Kia Optima for an appraisal. I was greeted immediately and the process began. I had an offer within 30 min. in which I accepted. Very... confident and professional staff!
Horrible customer service. NEAL the sales person is a condescending jerk and shouldn't be allowed to work with the public- EVER! Shop somewhere else-... I AM FOR SURE!
I did not end up buying a car from CarMax. I was helped by a couple of folks that were pleasant and I felt honest. My problem was on the trade in offered,... I went to another "traditional" dealership and got 10% more for my car than was offered ($2500). Second issue was in financing side, I was actually ready to buy a car and the financing department fell through, at the other dealership I was able to get financing through a partner bank very easily. I personally would not return here, but it's more because of CarMax itself instead of the individual people which I liked.
This was the easiest car buying experience I have had. They took me to the car I was interested in. Keys were there, we drove it right away. The price... was competitive, the financing was lightning quick. They washed it while I was signing and I was out of there in under an hour. They even drove me to turn in my rental car so I could just drive my new car home and surprise the family. First class business.
First, Salesman was older, took him 5 plus attempts to input my information & this went on for two days..via phone & in person was even worse! Second,... when I finally was offered to Test drive a car, the same salesman, ran into the car wash head on while pulling the car from the lot and bumped the front of the vehicle I was about to test drive & possibly purchase. Crazy! Third, he was aware of small negative equality in my trade in & I wanted to know the deal & offer on my trade in before he ran my credit. He ran my credit first anyway. Then they offered me a ridiculous trade in offer & wanted me to pay out of pocket for the negative equity that THEY decided on. Shocked & upset our time was wasted & terrible experience, we literally drove down to the next car dealership not even a mile away. This dealership was professional, efficient & gave me $2500.00 more on my trade in than CARMAX. Found a better deal on a newer car & they didn't run my credit until we had agreed on all the numbers. That's how you do business! Walked out with a great experience, newer car and only took 1 hour tops of my time! So, NO I Would never recommend carmax!
Easy, No Haggle Pricing. Fair Blue book value. Free transfer on the car I wanted from out of state. Sales rep was extremely friendly. No gimmicks.
Hi there! I am so glad that you had a great experience at CarMax. Enjoy your new car! ~kelsey