Reviews
Grand Caravan R/T
The total effort of all employees and departments has been outstanding for me for the last 3 & 1/2 years. Servicing my 99 van and helping me purchase a new 2014 van. Both vehicles are on the road and running well. The 99 van has over 230,000 miles and the new van has reached 8500 since last November.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Laurence, Thank you very much for such a great review. We feel very privileged to help customers with both their service and purchasing needs. We strive to provide positive experiences with all aspects of our customer service and I am glad to see that we have accomplished that with you. Thanks again and please let us know if there is anything else that we can do for you. Wayne Allen General Manager
Oil change above all others!
Thanks so very much for fast effency and accurate service on my Baby Dodge mini van! She runs like new and as soon as I get back, I will follow up on your recommendations. Again, job well done!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Randi, Thank you for your five star review. We always love to see that our customers are satisfied with their visit. Please let us know if there is anything else we can do for you. Have a great day, Wayne Allen General Manager
Scott Masters customer
The service at moss brothers was excellent and if by changing the transmission fluid is the fix for the transmission cooling fluid over heating. When traveling up the Cajon pass will correct the problem and it not overheat again in the future that will be great. I have read some reviews that the transmission overheated and blew up while driving. I certainly hope by changing the transmission fluid it does the job. We also live in the 4500 ft. level and if we wanted to go to the mountains at 7000 foot level with our patriot 4x4 2.4l engine latitude jeep it would perform as expected and not over heat the transmission fluid. I will have to wait and see what happens in the future. Moss brothers done what was expected as advised by the jeep and dodge Cooperate office. San Bernardino serviced what Jeep said to do. Thanks Scott Masters& Martha Masters
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Scott, thank you very much for the 5 star review. I am sure that what the factory told us to do was the the proper fix for your concern. If I can ever be of help please do not hesitate to call me or e-mail me. Wayne Allen General Manager 909 884 8255 ext 2122 wallen@mosssavings.com
Moss Dodge oil change servc
Service on my vehicle was good for an oil change. Service Center person was not real friendly. I am about 2,000 miles shy of a 30,000 mile check up and since I have a service contract, I don't understand why I was told I would have to pay for the 30.000 mile check up.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gary, First I would like to apologize for our service person not being friendly like they should have been and we will be counseling that employee. Second, there are certain maintenance's that are not covered by an extended warranty because they are just maintenance, so that way your car will be more reliable and also have a greater re-sale value and trade in value. Extended warranties are out there to help with the more expensive items like engine failure, transmission failure etc. If I can answer any questions or may help in the future please do not hesitate to call or e-mail. Thank you, Wayne Allen II General Manger 909 884 8255 ext 2122.
great service
everyone was very friendly and helpfull. i never felt rushed or forced into my decision
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sean, Thanks for the awesome review. We try and make sure that the car buying experience is a smooth and easy process. We understand that this can be very stressful and try and approach it with care and honesty. Please let us know if we can be of any more help. Have a great day, Wayne Allen General Manager
collison repair
everybody was very helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lisa, Awesome! Thank you so much for the great review. Please let us know if there is anything else we can do for you. Wayne Allen General Manager
Tony Tejeda
Awesome experience, fast and efficient!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome! Have a great day! Wayne Allen General Manager
great dealership
I was surprised how quick the deal was done and enjoyed the experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Happy to hear it! Thank you for the review and enjoy your new car! Wayne Allen General Manager
huh?
Been loyal to Moss Bros since we purchased our 2005 dodge magnum
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Anntoinette, We appreciate your business and we want to say thank you for you're loyalty. If I may ever be of service please do not hesitate to contact me. Thanks again, Wayne Allen GM
Fault code correction
I showed up without an appointment they got me right in and corrected the problem.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bob, Thank you for feedback and it is great to here that the process we have in place is working so well. If there is anything I can help you with in the future please do not hesitate to call me (Wayne Allen at 909 884 8255 ext 2122). And once again thank you for your business. Have a great day, Wayne Allen