Mercedes-Benz of Indianapolis

I dropped my car off for scheduled warranty service on 10/31. This appointment has been made a few weeks earlier. The car wasn't ready for pick up the following week before I had to travel out of the country, which is why I made the appointment for 10/31, providing several days for completion in the worst case scenario so that I could get the car in storage before my trip and bad winter weather. Emma confided in me that it had NOT even been in to a technician by 11/7, which was the last day I could pick it up before I was unavailable for two weeks. Crap! I instructed Emma by all means it had to be kept in doors, not outside, and it had to be hooked to a battery charger. She agreed. About 1 week or so later, I'm overseas and getting a MB app warning that the battery is dangerously low charged. I text Emma. She stated it was only NOT on a charger for 1 day. Not possible. It takes the car about 1.5 weeks for the battery/lithium ion charger to discharge without running. AND the car was still not ready. Total xx, right!??! I'm finally instructed the car is ready for pick up. I pick it up late morning on 11/29. Almost 1 month after dropping it off...for scheduled 2 year service, required recalls (4 or 5 I think, which seems ridiculously high) and center console lid/cover replacement and troubleshooting passenger window issues. But wait! There's more. It is now snowing. Snowing in Indy/Carmel on 11/29 as I pick up the car. Didn't want to drive the car in snow which and wanted to have it in storage before the bad wintry weather started. Too late, apparently. Snow on 11/29. Never should have happened, tho, since I made the appointment for 10/31 and MB Indy took 1 month to get the work completed on it. But wait! There's still more. Once I got the invoice from Emma, exchanged disappointed pleasantries, and took the key fob from her and the technician, guess what? The car wouldn't start. Now the snow is blowing sideways, the car I waited on for a month, has finally been delivered but won't start. First thought, was low battery. But it didn't sound low. It was turning, but not starting. Then, the dreaded low fuel indicator was noticed. Yes, you got it. The car was run out of gas during the 1 month service vacation at MB Indy. Can't make this CRAP up. It is all there. Black and white. The hurtful laughable truth. So, waited another 20 minutes for the embarrassed tech to get a gallon to splash in the tank so that I could start my drive to store the car before the bad weather starts. Oh wait. It already has!

I had a great experience with Chris and Mercedes Benz of Indianapolis! He helped me out so much and was very knowledgeable! He helped me find exactly what I wanted and made the process easy!

A great experience with Chris. A pleasure to work with. I highly recommend him to anyone.

Chris provided outstanding service! His knowledge helped me choose the prefect vehicle for my needs. He is both friendly and professional. I highly recommend working with 5-star Chris!

I had a wonderful experience with Chris Oliva! He helped me find my dream car. He was patient with me, helpful, and always answered my questions thoroughly.

Chris has been so helpful in walking me through my first car purchase alone since my husband passed away. Big decisions for me, patient caring assistance provided.

Chris at Mercedes Indy was fantastic to work with for the second time!!! Makes things so easy!

Chris was a pleasure to work with. He was first, efficient and was very knowledgeable about the Mercedes.

This is our 2nd car from Mercedes and we worked with Chris and he was great! We had a few issues the first time with our last sales rep. But Chris made our 2nd go around seamless and a great experience!

Chris was awesome. We appreciated the great service. We are a repeat customer and will definitely be back.