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Not a place for great customer service and very shady sales manager.
Hi, it's upsetting to hear that your experience was anything but stellar. We would like to have a better understanding about your experience. Ple...ase reach out to us at (909) 474-7364 at your earliest convenience and we will do our best to resolve this with you.
BUYERS BEWARE! I hope my experience with this horrible dealership will prevent you from time and headaches as they do not care about serving the needs... of the customers rather than their own pockets. I drove an hour to see a used Honda Accord Sport on Saturday (10/13) and was greeted by a friendly team member David. Took for a test drive and I loved the car. Sat down with Eddie who tried to give me his best pricing and while he gave me a lot of pressure, I informed him that I would like to take a day to think about his offer as there were two other dealerships I was in talks with. Then comes Roger (assistant sales manager) and he actually gave me a very good offer, but because it was a big purchase for me I thanked him for the offer and gave him my word that I will be back next day with my final decision and I did. I drove yet another hour and they gave me the VIP appointment. You know what this VIP appointment looked like? They were short-staffed and made me wait 45 minutes in the lobby until Roger came out to finally discuss my decision. Keep in mind, I was ready to buy this car and brought my down payment as well. Then everything went south. Roger decided to change his mind on the offer he gave me less than 24 hrs ago. And it turns out, they lied about the mileage. They advertised as 6,400 miles, but it turns out it was 11,200 miles! Then they changed the offer and increased $2000! I was so disgusted by their bait and switch and no apologies were given. Their website still says 6400 miles. Deceitful, dishonest, and shady! I also spoke to Edward who is the sales manager and explained all this to him. No apologies about my experience or the very fact they lied about the mileage. I hope no customer would go through what I went through with Glendora Chevrolet. Please, if you're reading this go to another Chevrolet dealership and save yourself the headaches.
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a posi...tive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (909) 474-7364. We look forward to hearing from you.
I requested information online, salesperson was very helpful. I even filled out credit application online got approved and everything was ready for me... by the time I got there. Everyone was nice and friendly, I did not feel pressured. Overall, one of the easiest puchases I've ever made.
We always take our truck to be serviced at Glendora Chevrolet. They are consistently great at diagnosis and repairs. There are very few mechanics who are... consistently good at diagnosis. From drop off to pick up, we are always happy!
Hi, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help...!
Efficient and professional Thank you for a great experience
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service... to our guests. Please come see us for any future needs.
From start to finish- everything was managed professionally.
We are so happy to read such a great review about Glendora Chevrolet! Feel free to reach out to us if you need anything more. Have a wonderful day!
I had a great experience from start to drive away super happy. Chris took great care of me and catered to my wants and needs in a new truck. I would highly... recommend Glendora Chevrolet to anyone in need of a new vehicle
Hello, we're happy to hear you had such a pleasant purchasing experience with our team! Congratulations on your new vehicle and welcome to the family!
Work completed ws excellent, good customer service!
It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy... to help!
Overall great experience, knowledgeable salesmen, and a quick and easy buying experience
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle!
Chris B and Rashad were grabbing keys and pulling cars off the showroom floor for me to test drive within a minute of when I walked onto the lot. I didn't... even have to ask. This level of service is uncommon at best. Ask to test drive performance cars at many Chevy dealers, and you'll get anything from some appraising side-eye to an outright refusal with a weak excuse. After driving 3 ZL1s and making a decision on color and options, they sold me a car without any stupid dealer gimmicks like Nitrogen filled tires or blinking red lights sold as $500 security systems or "Price adjustments" for a performance car. Leslie in finance was a breath of fresh air. She's not new to the car finance game, and it shows. She worked hard to get the best possible rate and terms on my loan, and answered all of my questions with complete honesty. All of the staff at Glendora Chevrolet stayed up into the early hours of a Sunday morning to get me into my 2018 Camaro ZL1. They are complete professionals, and have earned my business. I will refer my friends and family to them in the future.
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your pos...itive experience. Have a great day!