Reviews
I want to be thankful to Gerald salesperson.
I want to be thankful to Gerald salesperson. And also a special, thanks to Duke. And also thanks to Richard for making this dream come true happened for me, i say miracles do happen and it did happen to me at Diamond. Chevrolet. Thank you for my new Chevy, Colorado. I've never owned a brand .new truck..
I want to be thankful to Gerald salesperson.
I want to be thankful to Gerald salesperson. And also a special, thanks to Duke. And also thanks to Richard for making this dream come true happened for me, i say miracles do happen and it did happen to me at Diamond. Chevrolet. Thank you for my new Chevy, Colorado. I've never owned a brand .new truck..
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review, Hector! I'm thrilled to hear that you had such a positive experience at Diamond Chevrolet of San Bernardino. It’s fantastic that Gerald, Duke, and Richard were able to help make your dream come true with your brand new Chevy Colorado! I appreciate your kind words, and we look forward to seeing you again soon. Enjoy your new truck! Best, Michael Salas msalas@daliaauto.com
My car sat there for 2 weeks and they never worked on it
My car sat there for 2 weeks and they never worked on it or did the diagnostic to figure out the issues. Then they tried to CHARGE me for work they didn’t do when I had it towed to a dealer who could fix it. They only communicated with me once, ignored my calls and messages, and were severely understaffed. My family member had to start going up there to check on the car and each time, it was just sitting there untouched where it was originally dropped off. The service advisor was uncommunicative and never at work. Another advisor Alan was so nasty and rude he made my blood boil. My family has owned multiple Chevy’s and purchased from this dealer but they will never get another dime from us. Worst car experience in all of our lives combined! If I could leave zero stars I would.
My car sat there for 2 weeks and they never worked on it
My car sat there for 2 weeks and they never worked on it or did the diagnostic to figure out the issues. Then they tried to CHARGE me for work they didn’t do when I had it towed to a dealer who could fix it. They only communicated with me once, ignored my calls and messages, and were severely understaffed. My family member had to start going up there to check on the car and each time, it was just sitting there untouched where it was originally dropped off. The service advisor was uncommunicative and never at work. Another advisor Alan was so nasty and rude he made my blood boil. My family has owned multiple Chevy’s and purchased from this dealer but they will never get another dime from us. Worst car experience in all of our lives combined! If I could leave zero stars I would.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Tiffany. I understand how frustrating it must have been for you with the lack of communication and the delays regarding your vehicle. Your feedback about our service is important, and I encourage you to reach out to me directly at Diamond Chevrolet of San Bernardino so I can address your concerns more effectively. We strive to uphold high standards of service, and it seems we missed the mark in your case. Thank you for your valuable input. Best, Michael Salas msalas@daliaauto.com
Excellent service and good attentive.
Excellent service and good attentive. Good response. My truck is working great, excellent job,thank.
Excellent service and good attentive.
Excellent service and good attentive. Good response. My truck is working great, excellent job,thank.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I am thrilled to hear about your excellent experience at Diamond Chevrolet of San Bernardino and that your truck is working great. Your kind words about our attentive service mean a lot to us. We look forward to serving you again in the future! Best, Michael Salas msalas@daliaauto.com
Unorganized, poor communication, car will sit for two
Unorganized, poor communication, car will sit for two weeks in service before they look at it
Unorganized, poor communication, car will sit for two
Unorganized, poor communication, car will sit for two weeks in service before they look at it
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Amar. I understand your concerns regarding communication and the time vehicles may sit before being serviced. At Diamond Chevrolet of San Bernardino, we aim to provide efficient scheduling and clear updates throughout the service process, and your feedback helps us identify areas for improvement. Please feel free to contact me directly if you’d like to share more details or continue the conversation. Ensuring your satisfaction is our priority. Best, Michael Salas msalas@daliaauto.com
Really great dealership with great inventory and
Really great dealership with great inventory and knowledgeable workers. The lot is clean and well put. Jesse is the BEST!! Literally helped me until the moment I drove off the lot.
Really great dealership with great inventory and
Really great dealership with great inventory and knowledgeable workers. The lot is clean and well put. Jesse is the BEST!! Literally helped me until the moment I drove off the lot.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I'm thrilled to hear that you had a great experience at Diamond Chevrolet of San Bernardino. It's fantastic to know that Jesse and our team provided you with the support you needed. We appreciate your kind words and look forward to seeing you again in the future! Safe travels! Best, Michael Salas msalas@daliaauto.com
The rep was very polite and was respectful.
The rep was very polite and was respectful. The service was quick and mechanic ensure I knew my tires needed replacing.
The rep was very polite and was respectful.
The rep was very polite and was respectful. The service was quick and mechanic ensure I knew my tires needed replacing.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review, Araceli! I'm glad to hear that you found our team at Diamond Chevrolet of San Bernardino to be polite and respectful, and that your service was quick. It's great to know that our mechanic effectively communicated the need for tire replacement. We look forward to seeing you again next time! Best, Michael Salas msalas@daliaauto.com
Nice place .
Nice place . Quick service . Awesome service . Dealer people very helpful and reliable. Will come back for sure .
Nice place .
Nice place . Quick service . Awesome service . Dealer people very helpful and reliable. Will come back for sure .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I'm happy to hear that you had a great experience at Diamond Chevrolet of San Bernardino. Our team strives to provide quick and reliable service, and it's encouraging to know you felt well taken care of. We look forward to welcoming you back for your next visit! Best, Michael Salas msalas@daliaauto.com
Very professionally handled the paper work very fast
Very professionally handled the paper work very fast friendly they make the deal happen great prices
Very professionally handled the paper work very fast
Very professionally handled the paper work very fast friendly they make the deal happen great prices
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! I'm glad to hear that you found the paperwork process at Diamond Chevrolet of San Bernardino to be fast and professional. Our team strives to create a friendly atmosphere and secure great deals for our customers. We appreciate your feedback and hope to see you again soon! Best, Michael Salas msalas@daliaauto.com
My experience at the dealership was very good.
My experience at the dealership was very good. I especially liked the part how everyone was friendly. Everything was fast and I was able to get my car back in less than 5 hours
My experience at the dealership was very good.
My experience at the dealership was very good. I especially liked the part how everyone was friendly. Everything was fast and I was able to get my car back in less than 5 hours
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! I'm glad to hear you had a great experience at Diamond Chevrolet of San Bernardino and that our team's friendliness made a positive impact. It’s great that we were able to get your car back to you so quickly. We look forward to serving you again. Best, Michael Salas msalas@daliaauto.com
When I received the keys to the vehicle they only had one
When I received the keys to the vehicle they only had one 3rd party fob and refused to give me another fob. The vehicle description on the window sticker included “auto start” as a feature but it’s not an option with the 3rd party fob.
When I received the keys to the vehicle they only had one
When I received the keys to the vehicle they only had one 3rd party fob and refused to give me another fob. The vehicle description on the window sticker included “auto start” as a feature but it’s not an option with the 3rd party fob.
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- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. I understand your concerns regarding the key fob situation and the auto start feature on your vehicle. Your feedback is appreciated, and I want to ensure you have the best experience possible with Diamond Chevrolet of San Bernardino. Please feel free to reach out to me directly so I can address your concerns. Your satisfaction is important to us. Best, Michael Salas msalas@daliaauto.com