Diamond Chevrolet of San Bernardino

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
74 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 20, 2020

    Bought a "new to me" car and the speaker was bad. They replaced it with no problem.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    March 20, 2019

    Pleasant and unstressful. I hate filing our surveys, but I am doing this one because the dealership employees have treated me with respect.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Clara, thank you for your positive feed back. We want all our clients to have a comfortable and stress-free experience with us. If you ever need... anything else from us, please feel free to give us a call or stop by. Have an awesome day! Nathaly Pulido Service BDC (909) 883-8833 Ext. 151

  • December 12, 2014

    I RECOMMEND CREST CHEVROLET. THE BADER FAMILY ARE PILLARS OF THE COMMUNITY. I'VE ALWALYS HAD GREAT SERVICE. THE EMPLOYEES ARE FRIENDLY. THE PLACE IS CLEAN.... EVERY CONCERN WITH MY CHEVROLET HAS BEEN ADDRESSED.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    March 8, 2019

    Fast service. Friendly personnel. comfortable facilities. free breakfast rolls. Cohen on TV--terrible.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    November 8, 2018

    Would not fix safety belt, its unsafe the way the belt is, the is only four years old.

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    October 2, 2018

    Took my truck in for an oil change. Noticed oil on the driveway the next day. Took the truck back and 20 days later i get it back with no real explanation... of why oil started leaking. They just said it was their fault. I think they cracked the oil pan. Then a few days go by and I hear this weird noise while backing into my driveway. It was the fender liner. It had blown up onto the tire and was rubbing. I guess when they changed the fuel filter they didn’t put all the screws back in. Needless to say I wasn’t too happy this visit.

    2.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. We would like to contact to discuss your concerns. Please let us know what time is best to contact you or if you would like to contact me, Nathaly Pulido, at (909)883-8833 Ext. 151. We appreciate you bringing this experience to our attention. We look forward to hearing from you. Nathaly Pulido Service BDC Manager (909)883-8833 Ext. 151

  • 5.0 out of 5
    September 8, 2017

    Dealing with Brian, my salesman, along with Omar & Adrian in financing was a breeze. No pressure to buy anything extra for the car. One of my smoothest... transactions on purchasing a car. Nice job gentleman.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 6, 2017

    The service department was very helpful. I was ready to give up on Chevy after my experience with another dealer. But Crest took care of my issues and... took very good care of me and my vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 3, 2016

    Arrived about 10:35AM, 8/2/16, for scheduled appointment to have oil/filter change, tires rotated, and multipoint inspection. Service Advisor Richard Gere... said would take approximately 45 minutes. Not sure what happened but it took almost twice as long as expected. Mr. Gere came to me to let me know that the service was completed. He shook my hand and apologized saying he was 'sorry' it took longer than it should have. He said to be sure and contact him on my return for additional service. I appreciated that Rick took the time to seek me out. Good customer service. I will continue to have my truck serviced at Crest Chevrolet.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 15, 2015

    Very Professional. Timely repair on both my wife's and my car. Wont take my vehicles anywhere else. They even offered us a loaner during our repair.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews