Diamond Chevrolet of San Bernardino

Thank you for your feedback, Drake! We’re happy to hear that your needs were well attended to during your visit to Diamond Chevrolet of San Bernardino. Your appreciation for our team’s help means a lot to us. We look forward to assisting you again in the future. Sincerely, Luis A Rojas - General Sales Manager lrojas@daliaauto.com 909-883-8833

Thank you for sharing your experience with us. I appreciate your feedback and understand your concerns regarding the service you received at Diamond Chevrolet of San Bernardino. It's important to me that our customers feel confident in our service, and I will take your comments into account to improve our processes. If you have further concerns or would like to discuss your experience in detail, please feel free to reach out to me directly. Thank you for your input. Sincerely, Grant O'Dell - Service Manager godell@daliaauto.com 909-883-8833

Thank you for sharing your experience. I understand how important it is to have all included services completed during a visit, and your feedback provides helpful insight as I review how service is coordinated at Diamond Chevrolet of San Bernardino. Please feel free to contact me directly if you’d like to share more details or continue the conversation. I appreciate the opportunity to review your visit and ensure all aspects of service are properly addressed. Sincerely, Grant O'Dell - Service Manager godell@daliaauto.com 909-883-8833

Thank you for your kind words, Valerie! I am thrilled to hear that you had a positive experience at Diamond Chevrolet of San Bernardino. Your appreciation for our team's communication and support means a lot to us. I am glad we could assist you with your truck. We look forward to serving you again in the future! Sincerely, Grant O'Dell - Service Manager godell@daliaauto.com 909-883-8833

Thank you for your review, Jim! I appreciate your feedback regarding your experience at Diamond Chevrolet of San Bernardino. We understand that you're still waiting for your tinted windows, and we want to ensure everything is set up for you. Please feel free to reach out to us directly, and we will be happy to assist you in scheduling that. Looking forward to hearing from you soon! Sincerely, Luis A Rojas - General Sales Manager lrojas@daliaauto.com 909-883-8833

Thank you for sharing your experience, Edward. I appreciate your feedback and understand your concerns regarding the communication and rental situation. At Diamond Chevrolet of San Bernardino, we strive to maintain high standards, and your input is valuable in helping us improve. Please feel free to reach out to me directly so I can discuss this matter further. Thank you again for your feedback. Sincerely, Grant O'Dell - Service Manager godell@daliaauto.com 909-883-8833

I would honestly love to be able to discuss matter, however, it very difficult to get in touch with staff at the dealership unless I’m there in person. Just like when the dealership sent me to Enterprise 6 months ago and did not contact me at all, even though I called to ask for an update every lunch time (12 pm) for 3 days. The technician that worked on my car was never available and never called me back after I left messages with the phone operator. Just give another example: Today is January 9, I called the delearship’s number after I saw you, Grant O’Dell respond to my review. I called that number at 2:25, no response. I tried calling the operator for anyone available at the dealership… the operator was not there and went straight to voicemail after a few rings. The communication and availability was just like that 6 months ago, and it’s still like that now..

Thank you for your positive feedback, Randy! I'm glad to hear that you found the convenience of waiting for your car and our customer service to your satisfaction. At Diamond Chevrolet of San Bernardino, we strive to provide an excellent experience for all our customers. We look forward to seeing you again soon! Sincerely, Grant O'Dell - Service Manager godell@daliaauto.com 909-883-8833

Thank you for your feedback! I am glad to hear you received good service and found what you wanted within your price range at Diamond Chevrolet of San Bernardino. We hope to assist you again in the future! Best, Michael Salas msalas@daliaauto.com