Skip to main content

INFINITI of Thousand Oaks

4.7
(106 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed

Inventory

See all 12 vehicles from this dealership.

Reviews

4.7
(106 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
1.0

Avoid this dealership, don't make the same mistake I did,

Avoid this dealership, don't make the same mistake I did, they will tell you one thing and do another

1.0

Avoid this dealership, don't make the same mistake I did,

Avoid this dealership, don't make the same mistake I did, they will tell you one thing and do another

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Lee Schroeder thank you for taking the time to leave us your honest feedback. Here at INFINITI Of Thousand Oaks, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (805) 494-1200 to discuss ways we can better serve you in the future.

Show full review
5.0

Spectacular staff!

Spectacular staff! Jaquelyn in particular is amazing. She helped me through the whole process of buying my car. She needs a raise! Seriously! Very genuine girl, I strongly suggest this dealership.

5.0

Spectacular staff!

Spectacular staff! Jaquelyn in particular is amazing. She helped me through the whole process of buying my car. She needs a raise! Seriously! Very genuine girl, I strongly suggest this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

I have been going to Infiniti of Thousand Oaks since 2006

I have been going to Infiniti of Thousand Oaks since 2006 for my service. Patty Ramirez is a service provider extraordinaire. They are honest and don't suggest things that don't need service. They treat me like I was family! Their prices are fair and the service is terrific. I wouldn't go anywhere else to service my car!

5.0

I have been going to Infiniti of Thousand Oaks since 2006

I have been going to Infiniti of Thousand Oaks since 2006 for my service. Patty Ramirez is a service provider extraordinaire. They are honest and don't suggest things that don't need service. They treat me like I was family! Their prices are fair and the service is terrific. I wouldn't go anywhere else to service my car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Show full review
5.0

We just bought our sixth vehicle from this dealership.

We just bought our sixth vehicle from this dealership. They are very knowledgeable in helping us stay within our budget. We would highly recommend them.

5.0

We just bought our sixth vehicle from this dealership.

We just bought our sixth vehicle from this dealership. They are very knowledgeable in helping us stay within our budget. We would highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

Amazing dealership.

Amazing dealership. Amazing staff!!!!(especially Dennis) This is our second infinity car from them. We highly recommend!!!

5.0

Amazing dealership.

Amazing dealership. Amazing staff!!!!(especially Dennis) This is our second infinity car from them. We highly recommend!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

I just bought My third car from this dealership.

I just bought My third car from this dealership. And as always, they made it as painless as possible. Ricardo, Christian and Fidel All helped me achieve my goal with my new car. They are friendly and considerate and not pushy at all. They are accessible and really work with you to make everybody happy. Also, the service department is excellent. I have always dealt with Brian and Alba, And they never let me down. I can’t say enough good things about this dealership!

5.0

I just bought My third car from this dealership.

I just bought My third car from this dealership. And as always, they made it as painless as possible. Ricardo, Christian and Fidel All helped me achieve my goal with my new car. They are friendly and considerate and not pushy at all. They are accessible and really work with you to make everybody happy. Also, the service department is excellent. I have always dealt with Brian and Alba, And they never let me down. I can’t say enough good things about this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

Knowledgeable staff; Good lease terms; Employees are

Knowledgeable staff; Good lease terms; Employees are courteous and helpful. Had questions about car features after I leased, and they responded quickly.

5.0

Knowledgeable staff; Good lease terms; Employees are

Knowledgeable staff; Good lease terms; Employees are courteous and helpful. Had questions about car features after I leased, and they responded quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

I bought a CX-3 from Carlos this past weekend.

I bought a CX-3 from Carlos this past weekend. He was super helpful and nice to work with. Got a great deal and would highly recommend their services!

5.0

I bought a CX-3 from Carlos this past weekend.

I bought a CX-3 from Carlos this past weekend. He was super helpful and nice to work with. Got a great deal and would highly recommend their services!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

The service department team is a well oiled machine and

The service department team is a well oiled machine and the work exemplary. Thousand Oaks Infiniti takes care of you in your time if need.

5.0

The service department team is a well oiled machine and

The service department team is a well oiled machine and the work exemplary. Thousand Oaks Infiniti takes care of you in your time if need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
1.0

They will try and rip you off at the service center.

They will try and rip you off at the service center. Also they will record your calls without your knowledge or consent. The sales team is great - service team is abysmal. They tried to charge me to recalibrate my windshield and then told me the day I was supposed to pick up the car that there were issues with the said windshield. So.. they were going to charge me for a service they didn’t perform and got caught by the fact that they couldn’t justify it. 🤯

1.0

They will try and rip you off at the service center.

They will try and rip you off at the service center. Also they will record your calls without your knowledge or consent. The sales team is great - service team is abysmal. They tried to charge me to recalibrate my windshield and then told me the day I was supposed to pick up the car that there were issues with the said windshield. So.. they were going to charge me for a service they didn’t perform and got caught by the fact that they couldn’t justify it. 🤯

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

The windshield was replaced by a third party and we could not complete the recalibration properly. You were informed that we would not charge for this service, since we are unable to complete it.

Dealer response

We are working with your mother to get everything fixed on her car to factory specs. We will continue to be in touch with her to complete the work to her satisfaction.

Consumer response

AND WHY WAS THIS NOTICED BEFORE?! You had the car for over three days?! And you never informed me that the recalibration could not be done until THE DAY I WAS SUPPOSED TO PICK UP THE CAR

Consumer response

I wish I could post a screenshot of the receipt to show how they were attempting to charge me for a service they did not perform and now trying to charge me more

Consumer response

How many times do we need to go back for a repair when you’ve already had the car to three days?! This was supposed to be addressed a week ago. Talk about not respecting yourcustomer’s time and the money on gas. LOVE DREW HATE ALBA

Show full review
See all 106 reviews