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Dealt with Beth and Josh. They both were very professional. Both helped me get answers to all my questions and concerns. Also the young lady Crystal who... scheduled my appointment and checked me out was such a sweet heart. This is where I will remain a customer.
Thank you for this wonderful review! We are so glad you took the time to write about your experience.
Our experience when buying our car was phenomenal; the sales team was great and went above and beyond to make it a smooth, quick experience that ended... with us having an SRT Durango that I absolutely love and that we can afford! HOWEVER, the service department has been very disappointing. The week that we purchased my vehicle, it started showing a message that the adaptive cruise control was malfunctioning. So I took it in to be evaluated. They determined it needed a new front camera, which had to be ordered. I made an appointment to return and brought the car in when the part had come in. I took the car in, and was informed that it would have to stay overnight. They gave us a courtesy vehicle that smelled so strongly of cigarette smoke, that my daughter's carseat smelled like it when we got it out. During this service, for some reason, they replaced the backup camera, breaking part of the back hatch plastic in the process. Additionally, they did not replace the front camera at first, stating that the part had not come in. I informed them that I had been notified that the part had come in, and that was the whole reason I was there. They went into the back and in fact, found the part that was supposed to be replaced and fixed it.They did not notify me of the broken back hatch when I picked up the car, but I happened to open the trunk and notice it before leaving that day. Again, that part had to be ordered and I was to return with the vehicle for it to be fixed. This made the 3rd trip to the service department, 45 minutes away from my home. Upon picking up the vehicle, they notified me that I was to pay $10 for the fuel that they had to put in the vehicle to drive it. I couldn't understand why they needed to refuel the vehicle when I dropped it off for minor repairs. It had well enough fuel in it when I dropped it off for them to drive it into and out of their garage. They were very rude during this encounter, and I vowed that I would never be back. On our first visit back to the dealer service department, I also asked them to evaluate the steering wheel lights, as the side with the cruise control buttons and the SRT symbol did not light up. The guy told me that he thought it was supposed to be that way, and refused to evaluate it to see if there was a problem. I looked online and found that every photo of an SRT vehicle did in fact have a steering wheel that had lighted controls along with the SRT outline lit up. I've since taken the vehicle to University Chrysler Dodge in Rome, GA, and they were able to take care of that problem for me. Their service department has provided a much better experience overall than Robert Loehr CDJR.
Excellent service, I felt very comfortable, no pressure . Reliability 100%.
After getting talked into coming in and spending an hour there and test drove jeep cherokee just to get my hopes up. after all the paper work I am then... told they cant do anything for me. I went through a nasty divorce and really needed this vehicle. Why wont people work with people that are trying really hard.
So... I bought a 2015 ram 2500 Diesel Laramie limited 4x4 from them used. It was still $50k with the extended warranty. When I asked a sales person for... the keys so I could check it out he asked me if I knew that this truck would not have a $500 a month payment. I looked and my wife, frowned and said yes know. I should have walked then but it was virtually exactly my dream truck so I bit my tongue and carried on. So I go back to have the 80k mile service done. I was told one thing on the phone to get me there then had what I believe to be a bait and switch tactic pulled on me. I went to pick up my truck after the service waited several minutes without anyone saying anything to me. One guy says hey are you here to pay you can pay with her. Ummm ok. So I paid the lady asked her about the maintenance to which her reply was it’s all on the paper... so I just say where’s my truck? She said i dont know maybe behind that rack of tires over there. No one walks me to my truck no one goes over work done with me to see if I have questions. I am not offered a courtesy car. Nothing the customer service was 3rd rate at best. I did an email survey in which I was honest and candid. A lady from the dealer calls me to ask why I wouldn’t recommend them to anyone or come back. I explain to her in detail all the while she is defending the staff and not willing to change my perspective on my dealings. Then she informs me that I will be asked to do a survey on her at some point... never did she offer any sort of incentive to get me back in the door for a better experience. At this point I will never deal with Robert loher dodge again. Funny thing is my wife wants a new Jeep but I won’t be buying it from them.
Thank you Robert Loehr and Tim White for the best experience and delivery of my New 18 Sahara to Arkansas! These last 2 vehicles I have bought out of at... least 60 has been the best so far. Thank u both !
C I've never dealt with a dealership less interested in selling cars. I made an offer on a truck. Simply said no. No counter offer or anything. I made... another offer. I thought they were accepting my final offer. They asked if I was financing with them. I said yes. Never heard from them again. I was even pre-qualified through Chrysler! This whole transaction was with Lydell. This attitude is systemic. I test drove a truck before I dealt with Lydell. I offered to give the guy my number and for him to give me a call when he could give me his best offer. The guy didn't even attempt to get my number. This place does not want to sell vehicles. Don't know the guy's name, but he had a prominent facial features (I'm not making fun of him for that, but if you go to the dealership and see him, you'll know what I'm talking about).
I honestly don't know what to say. I sent a request for information and they never even bothered getting back to me. Obviously they have so many customers... that they were not interested in having another one. Since they never even got back to me I have absolutely no idea as to their quality of repairs, or facilities. I do know, however, that the customer service is non existent. I am retired and worked hard for my money when I was working. I worked in some type of retail for most of 40 some years and to be totally ignored is simply not acceptable to me.
Full review pending pick up on 8/3. Purchased vehicle on 5/1 and they are just now 'getting around' to fixing the things promised at delivery. If all things... are fixed and customer service is better at pick up, I may change my review.
Bought "maxcare extended warranty" combined with lifetime drive train warranty, both totally useless, not honored by dealership or chrysler, no more american... cars for me,