Trotter Ford

We have taken our vehicle in to the service center on 2 separate occasions for them to keep it for an unreasonable amount of time and not do anything with it. The first time was for bad batteries and they said it was great. Spoiler alert, it was not fine when we picked up or after that. Less than a week later it was so dead nothing would even light up. After sending someone to purchase new batteries and installing them ourselves, it was perfectly normal again. Unfortunately the truck recently had something else going on and died near our house which is near this business so we decided to give them a second chance. We were able to limp it in to them. After 3 weeks of it mostly sitting in their parking lot, it was assessed and they can find nothing wrong with it. They stated that it is starting fine and running normally. Upon pick up today it will barely turn over. We are now scheduling an appointment to take it to another mechanic to see what is actually wrong. Also to add to the frustration, the girl that works at the service desk is extremely rude and difficult to talk to.

We have taken our vehicle in to the service center on 2 separate occasions for them to keep it for an unreasonable amount of time and not do anything with it. The first time was for bad batteries and they said it was great. Spoiler alert, it was not fine when we picked up or after that. Less than a week later it was so dead nothing would even light up. After sending someone to purchase new batteries and installing them ourselves, it was perfectly normal again. Unfortunately the truck recently had something else going on and died near our house which is near this business so we decided to give them a second chance. We were able to limp it in to them. After 3 weeks of it mostly sitting in their parking lot, it was assessed and they can find nothing wrong with it. They stated that it is starting fine and running normally. Upon pick up today it will barely turn over. We are now scheduling an appointment to take it to another mechanic to see what is actually wrong. Also to add to the frustration, the girl that works at the service desk is extremely rude and difficult to talk to.

8/23/24 Trotter Ford Dealership Dishonesty of used vehicles sales. ~Buyer beware of this dishonest dealership to customers. I am a Disabled Military Veteran, on 8.23.2024 I went into Trotter Ford Lincoln Used Car Dealership to purchase a 2021 Toyota Tundra TRD PRO. Exactly, after three days in the purchase of the truck, the Toyota Tundra TRD Pro was noticed to start having all sorts of problems the engine light came on 3 day after purchase. This gave the impression the Trotter Ford only Cleared the engine codes and sold the truck as is. I had a discussion with the Dusty and the floor sales manager they just told me it's your problem to deal with now after the purchase from day 5. They sold and advertised a Toyota Tundra TRD PRO truck and had cheap fake parts in the suspension and led this customer to believe they were buying a specific Trim model Toyota Tundra TRD Pro packaged truck. They knew about this cheap modification in the truck and sold it as a high-end truck without notifying the customer the truck was modified without OEM parts as dishonest practice. My main complaint here is that I bought a specific trim model of a truck that was advertised by Trotter Ford Lincoln as thus and they falsified and neglected to sell what they had advertised. This gives this dealership a shady and bad taste for customers who just want to buy what is as advertised and represented by Trotter Ford. The real disappointment is that I have to now let all of their future customers know that this is a dishonest Ford dealership that is only driven by bad deal sales and non-customer service. They sale vehicles that are not what they appear and are falsely. I might only be one disabled vet, but you can’t take advantage of people like that in general. Please be cautious and wary if you’re going to do business with Trotter Ford Lincoln, in Pine Bluff, AR. Of course, there is more to the story, but this review is only allowed so much space for the customer to allow to write up. I only asked that Trotter Ford honor and do what is right and fix there mislead sale of a truck that was not what they advertised to be. This dealer knew and directly sold a fake truck that was not as what they said it should have been in their sales advertising. I know this dealership can do better than this customer service in the after care of to their customers and this Military Veteran. KN

Very bad experience with this dealership. I was interested buying an electric vehicle they listed at a discounted price. I exchanged few emails with the internet sales rep. First of all he was not responsive. I was asking number of questions and he was responding only one of them then I had to ask again. It took more than 2 days to get the info I needed ( still few of the questions were unanswered.) Then another rep contacted me. My last pending question was if they are registered on IRS wesite as EV dealer, so that I can get the IRS rebate for EV. They kept on telling that there is no more discount, it is already discounted. When I showed them that there is discount from IRS, sent some articles and IRS links proving that, then they said if you want that discount, we will take off our discount and you will pay sticker price minus the IRS rebate. We cannot give both discounts. Why can't I have both? One is dealer discount, whereas the other was rebate from federal govt., not from dealer's pocket. Their dealership will be getting the price they listed it for, then why are they trying to get more if customer is eligible to get rebate from IRS? I did not ask to reduce a single penny from the price they listed. I tried to convince them sending all the information from official IRS website. But they kept repeating the same. Very rude and adamant representatives. Thankfully, I did not drive down and then discovered all these issues. I will stay away from this dealership. You should too! I wasted 3-4 days communicating and trying to convince them!

Jason was very patient and very helpful with my car buying process and made it easy to shop

My husband and I recently traded for an f150. The customer service was excellent! Mr. Justin Cupp was very knowledgeable and patient answering every question and providing everything that was needed. From beginning to end the service was top notch! What a pleasure to do business with Mr Cupp and Trotter Ford of Pine Bluff, we will definitely return!

Traded my car in for a super nice truck. Had a wonderful experience with Austin , through Justin( Justin was out sick). Thank you for the friendly & speedy service.

Bought my car in may and still don’t have a title!! Can’t register car so it’s sitting in my driveway until they send me paperwork!!! Please save yourself the trouble and drive a little farther to get a better deal!! So much for a family dealership!!

Took my truck in for a tune up they broke a plug in the engine block and now wants me to pay $5000 in repairs

Took my 2016 f-150 for a problem with backup camera had to be replaced. Under warranty they took care of it completely. Cecil Mensch used car manager was right on no problem. He really does a good by taking care of his customer 👍🏻