Reviews
Have always been pleased with the service and personnel I have encountered the latest being David
Have always been pleased with the service and personnel I have encountered the latest being David
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Personalized attention guides every interaction in our service department. Hearing that you’ve always been pleased with our service and our personnel means a great deal to our team. We’re glad the service on your Jeep Renegade continues to meet your expectations.
Recall Service Led to More Problems and Refused Follow-Up Service. I brought my 2024 Jeep Wrangler 4XE in for a no-start condition and active recall work. The dealership completed the recall software update and determined the 12V battery had failed. I was surprised to be told the battery replacement would be my responsibility, as the vehicle is not even two years old and the no-start occurred alongside known electrical recall issues. After pickup, the infotainment screen was completely inoperable. There was no issue with it when I brought it in. And I was quoted an additional charge to replace it. I initially declined. Realizing that I could no longer control radio, GPS, climate, etc. I felt trapped. I later accepted a reduced repair quote for the infotainment issue, but after leaving an honest negative review about my experience, the dealership informed me in writing that they would no longer service my vehicle moving forward. Retaliating against customers for honest public feedback is deeply unethical and made an already frustrating situation much worse. I appreciate the recall work being completed, but I am still dealing with ongoing expensive concerns tied to the vehicle and the service experience.
Recall Service Led to More Problems and Refused Follow-Up Service. I brought my 2024 Jeep Wrangler 4XE in for a no-start condition and active recall work. The dealership completed the recall software update and determined the 12V battery had failed. I was surprised to be told the battery replacement would be my responsibility, as the vehicle is not even two years old and the no-start occurred alongside known electrical recall issues. After pickup, the infotainment screen was completely inoperable. There was no issue with it when I brought it in. And I was quoted an additional charge to replace it. I initially declined. Realizing that I could no longer control radio, GPS, climate, etc. I felt trapped. I later accepted a reduced repair quote for the infotainment issue, but after leaving an honest negative review about my experience, the dealership informed me in writing that they would no longer service my vehicle moving forward. Retaliating against customers for honest public feedback is deeply unethical and made an already frustrating situation much worse. I appreciate the recall work being completed, but I am still dealing with ongoing expensive concerns tied to the vehicle and the service experience.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please don't hesitate to reach out to us directly to discuss your concerns in more detail. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.
if i could put no stars i would. very disappointed in the whole experience. never again!
if i could put no stars i would. very disappointed in the whole experience. never again!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Matt, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
i am still dealing with your dealerships runaround with my title. im sure you guys know of the situation. if not you can ask Ana
Fantastic experience from start to finish. Derek made us feel like family. Everyone worked quickly and efficiently throughout the process. Would definitely recommend this dealership to family and friends!
Fantastic experience from start to finish. Derek made us feel like family. Everyone worked quickly and efficiently throughout the process. Would definitely recommend this dealership to family and friends!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Dependable Chrysler Dodge Jeep Ram. It's great to hear that we were able to assist you and that you had such a positive experience.
Salesperson Alex was fantastic. He was knowledgeable and patiently helped me set everything up before I left the dealership. Great quality service.
Salesperson Alex was fantastic. He was knowledgeable and patiently helped me set everything up before I left the dealership. Great quality service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Dependable Chrysler Dodge Jeep Ram!
Quick eady straightforward love the vehicle. I highly recommenf. Great service communication and professionalism. A+
Quick eady straightforward love the vehicle. I highly recommenf. Great service communication and professionalism. A+
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Dependable Chrysler Dodge Jeep Ram!
Great costumer services, really honest people, friendly management, they make it easy for the costumer to understand the purchase Thank you very much
Great costumer services, really honest people, friendly management, they make it easy for the costumer to understand the purchase Thank you very much
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Dependable Chrysler Dodge Jeep Ram!
I got a fair deal on my new Jeep Grand Cherokee while trading in my 2018 Jeep Grand Cherokee. I like the brand, this is my ninth Jeep!
I got a fair deal on my new Jeep Grand Cherokee while trading in my 2018 Jeep Grand Cherokee. I like the brand, this is my ninth Jeep!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Dependable Chrysler Dodge Jeep Ram.
Wonderful dealership with first-rate customer service. Our salesman, Alex, was wonderful! Very knowledgable about the product and attentive to our many questions. We would highly recommend this dealership to everyone!
Wonderful dealership with first-rate customer service. Our salesman, Alex, was wonderful! Very knowledgable about the product and attentive to our many questions. We would highly recommend this dealership to everyone!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
I would recommend this dealership to anyone looking for a new Ram or Jeep I had a great experience buying
I would recommend this dealership to anyone looking for a new Ram or Jeep I had a great experience buying
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Dependable Chrysler Dodge Jeep Ram!