Reviews
Write a reviewThis place is nothing but a scam.
This place is nothing but a scam. DO NOT BUY ANYTHING HERE YOU ARE WARNED. I bought a used car from here on my way home check engine light came on. Has a bad catalytic converter (which I could deal with no big deal) I took it to a trusted mechanic to verify before replacing that cat. Well turns out the internal water pump is bad $3500 fix, the cat is bad $1600 fix, ecm is locked by previous tune, but worst of all the car was flooded and hidden by the dealership. Not to mention this was paid and when the title came threw the mail said I still owe $5000. Luckly it was written in different ink after I signed the paper work and the clerk understood that and said we'll you have the title so I'm assuming it's paid for.
This place is nothing but a scam.
This place is nothing but a scam. DO NOT BUY ANYTHING HERE YOU ARE WARNED. I bought a used car from here on my way home check engine light came on. Has a bad catalytic converter (which I could deal with no big deal) I took it to a trusted mechanic to verify before replacing that cat. Well turns out the internal water pump is bad $3500 fix, the cat is bad $1600 fix, ecm is locked by previous tune, but worst of all the car was flooded and hidden by the dealership. Not to mention this was paid and when the title came threw the mail said I still owe $5000. Luckly it was written in different ink after I signed the paper work and the clerk understood that and said we'll you have the title so I'm assuming it's paid for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Perfect Car Dealership!
Billy Cain Ford goes the extra mile to take care of it's customers. This is the second vehicle we have bought from them and they gave us a great deal. Everyone is extremely helpful in getting us what we wanted and we walked away very happy. Thanks again and keep up the good work!
Perfect Car Dealership!
Billy Cain Ford goes the extra mile to take care of it's customers. This is the second vehicle we have bought from them and they gave us a great deal. Everyone is extremely helpful in getting us what we wanted and we walked away very happy. Thanks again and keep up the good work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Disrespectful
Sales staff was very disrespectful to me when negotiating telling me I didn’t know what I was talking about. Well another dealer nearby beat their price and gave me a great process. I will never let anyone I know nor anyone I come into contact with buy a car from this dealer from their rude attitudes.
Disrespectful
Sales staff was very disrespectful to me when negotiating telling me I didn’t know what I was talking about. Well another dealer nearby beat their price and gave me a great process. I will never let anyone I know nor anyone I come into contact with buy a car from this dealer from their rude attitudes.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Complete rip off.
Bought used truck. Traded patriot they gave me 4500 so i thought ..Vibrated bad. Even put new tires on it 560.00. Didnt help. Dealer cancelled contract when i asked for my trade back i was then told i lost trade by bringing back truck. Said i had to pay taxes and dealer fees and etc. CRAZY!!! I gave them my patriot and they have it priced at 8000. Wow. The truck was only 12000 so that dont even add up if that was even the case. They owe me 4500. I would of nevet gave them my vehicle. So put me in 2018 escape. 2 wks later engine light came on.went to different dealership Had to replace motor.
Complete rip off.
Bought used truck. Traded patriot they gave me 4500 so i thought ..Vibrated bad. Even put new tires on it 560.00. Didnt help. Dealer cancelled contract when i asked for my trade back i was then told i lost trade by bringing back truck. Said i had to pay taxes and dealer fees and etc. CRAZY!!! I gave them my patriot and they have it priced at 8000. Wow. The truck was only 12000 so that dont even add up if that was even the case. They owe me 4500. I would of nevet gave them my vehicle. So put me in 2018 escape. 2 wks later engine light came on.went to different dealership Had to replace motor.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyer beware
I purchased a used Ford edge in 2014. I was told it was a Ford program car and purchased from Ford. Jump to 2019 I am purchasing another 2019 Edge from a different dealer. When they appraised my trade in I was told we could have given you 5000.00 more if your car had not been involved in serious sideswipe accident in 2013. They showed me the carfax. This car had been a rental car and had been in numerous states and wasn't purchased from Ford but from the GA Auto Auction. I was shown a clear carfax at Billy Cain. They completely lied about the car and I would never have purchased it if I had known it was a rental and in a serious accident.
Buyer beware
I purchased a used Ford edge in 2014. I was told it was a Ford program car and purchased from Ford. Jump to 2019 I am purchasing another 2019 Edge from a different dealer. When they appraised my trade in I was told we could have given you 5000.00 more if your car had not been involved in serious sideswipe accident in 2013. They showed me the carfax. This car had been a rental car and had been in numerous states and wasn't purchased from Ford but from the GA Auto Auction. I was shown a clear carfax at Billy Cain. They completely lied about the car and I would never have purchased it if I had known it was a rental and in a serious accident.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
pissed customer
Stay away from this dump. Buy a bicycle. You'll get a better deal. They can't switch prices much on a ten speed. Go anywhere else , these people are a blemish on fords good name.
pissed customer
Stay away from this dump. Buy a bicycle. You'll get a better deal. They can't switch prices much on a ten speed. Go anywhere else , these people are a blemish on fords good name.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
love my new ford
Went in to look at a new explorer I saw online and unfortunately they just sold it but they helped me find another one I loved even more!!! They were so helpful and friendly.
love my new ford
Went in to look at a new explorer I saw online and unfortunately they just sold it but they helped me find another one I loved even more!!! They were so helpful and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Bought a new F150 from Billy Cain Ford. The process was fast, easy and everyone was friendly and easy going. I would definitely recommend this dealer.
Great experience
Bought a new F150 from Billy Cain Ford. The process was fast, easy and everyone was friendly and easy going. I would definitely recommend this dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gave back broken car
My car was smoking out of the tail pipes very badly and this was the closest dealership but I wish I had went to a different. They took my car for a week and said to have replaced the broken parts and fixed the smoking but the next day I get in the car and it’s smoking worse. I can’t get to work without a vehicle so I ask them for a rental vehicle because my car is still under warranty. The gentleman says no one there can authorize one at the time so I’m stuck with no car after already giving them my car for a week. There is no accommodation and obviously have some problem with servicing vehicles go somewhere else if you need any sort of customer service please!!!
Gave back broken car
My car was smoking out of the tail pipes very badly and this was the closest dealership but I wish I had went to a different. They took my car for a week and said to have replaced the broken parts and fixed the smoking but the next day I get in the car and it’s smoking worse. I can’t get to work without a vehicle so I ask them for a rental vehicle because my car is still under warranty. The gentleman says no one there can authorize one at the time so I’m stuck with no car after already giving them my car for a week. There is no accommodation and obviously have some problem with servicing vehicles go somewhere else if you need any sort of customer service please!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pleasant experience
We recently purchased a used truck from Billy Cain Ford in Commerce. I usually despise the car buying process with all of its high pressure tactics and the feeling that you are being tricked. Pierce and Jason never once pressured us or made us feel like we were being tricked. They were friendly, helpful, honest, open and forthright with every step of the process and made the whole experience comfortable and easy. Without a doubt, it was one of the best experiences we have had with a dealership.
Pleasant experience
We recently purchased a used truck from Billy Cain Ford in Commerce. I usually despise the car buying process with all of its high pressure tactics and the feeling that you are being tricked. Pierce and Jason never once pressured us or made us feel like we were being tricked. They were friendly, helpful, honest, open and forthright with every step of the process and made the whole experience comfortable and easy. Without a doubt, it was one of the best experiences we have had with a dealership.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase