Smart Chevrolet Buick GMC

Very Professional,Courteous and Helpful!! A very AT HOME feeling, well worth the drive from Hot Springs, Again a big Thank You to everyone involved in my vehicle purchase, would definitely recommend this dealership to anyone for their automotive needs!!

I took my 2017 Chevy Silverado in for a diagnostic test. The test should only have taken up to an hour. They kept my truck for 3 days. They did not call with a status update and was able to finally contact them and ask for my truck back. Would not recommend them for work on your vehicle.

The car salesman did not call us back on the car we wanted. That was very unprofessional. If we did not qualify the least he could have done was told us.

I typically purchase a new truck every year. This time (Jan. 2021) Smart GMC had the truck available i was looking for from my internet research so i called about purchasing and spoke to a salesperson. We agreed upon a cost and then is where the situation begin. I live 3.5 hours away from the dealership and had a medical appointment scheduled in the area the next day. This dealership WOULD NOT agree upon a deposit to hold for 24 hr. in which I would be close by so I offered to go straight to my bank and within a half hour wire transfer the entire amount which was over $55,000 dollars. They refused my offer to wire the money as well. Lets be clear the truck was still available to sell. The most interesting thing is the dealership didn't even have the truck yet for it was still on order from GM. The man responsible for this is John Freeman the Sales Manager. He insisted I had to be there in person and wouldn't even give the courtesy of holding the truck while I offered to drive 3.5 hours after the money wire. You would think with the Covid situation one could do a transaction over the phone. THIS DEALERSHIP EXPERIENCE WAS BY FAR THE WORST I'VE EVER BEEN APART OF. Stay away from this place. Management tactics such as this are a direct reflection of ownership.

Very courteous and professional sale by Mr.John Jones.The whole process of purchase went very smooth and organized.Finance manager is very proficient .Thanks to all the team to include detail man.i have never had such a pleasant experience purchasing from dealership as the one I experienced today.facilities are very clean ,and the inventory new and pre owned is the best to be found anywhere in the USA.

When the parts had not come in as stated by my service manager, he loaned me a vehicle until the parts arrived and my car was repaired. Excellent service at a good price.

Bought my Acadia Denali 3 months ago at Smart and had a great experience then. This first oil change and tire rotation was quick, and they also addressed a minor problem that I had encountered by downloading a computer update while I waited - and quicker than they had told me. Comfortable waiting area and friendly folks.

Everyone was very helpful and worked hard to get me in a new car. When I went back for my first service everyone was friendly and got me taken care of as quickly as possible. I have to say they are AWESOME. I ended up with a brand New Car

Items should have been covered by warranty but dealer would not honor warranty. Contacted Cadillac a week ago, was told I would be contacted within two days. Week later and haven't heard a word.

Salesman kept calling me numerous times, to test drive a Jeep. When I finally got to dealership, they never allowed me to see the jeep I was I interested. But they tried to get me to finance a newer jeep. I had cash plus my trade in, to purchase the older jeep they called me about. I will Never go back to this dealer. I was lied to by the salesman. Their lack of professionalism and customer service is a major issue.