Smart Chevrolet Buick GMC

I was driving cross country when my DuraMax went into limp mode. It was an expired fuel filter. As I was in the waiting room, a technician told me they were dealing with an airbag recall. I told them I did not have time to deal with. They told me I had damage to the dash. I knew about that and had an aftermarket cover over it. I was handed a $2100 estimate for replacement. When I got home I discovered they had put additional holes in the dash, cracked the dash, and broke the trim around the center air conditioner vent. My next trip through White Hall I stopped by and talked to the service manager. He told me those things sometimes happen. Nothing he could do. So it would cost me $2100 for botching a job I did not ask for! I highly recommend bypassing this dealership at all costs!

Contacted the dealership about a vehicle, and they worked with me on a time to come and test drive it. They were honest and not pushy at all. My husband and I decided to buy, just couldn’t pass up the awesome deal! 😁

Tried for three days to get a hold of the dealer about a particular vehicle. They finally called me back and said that the vehicle is no longer on site yet it was still listed on the site. It was listed on cars.com as well as their private website.

Beware of dealerships practices and additional charges when financing-Deceptive practices and discrimination November 2023 an agreed amount to purchase was written and Financing approved at agreed Interest rate. When it came time to finalize the vehicle loan, Smart Chevrolet and its employees participated in a scheme to add on over $11,000 “for tax”. We are out of state buyers and are tribal and had already done homework on what we needed to do for tag and tax, once we disagree to the extra add on charge the dealership and its employees told us the already approved bank would not let us finance unless we agreed to finance the extra money and then the dealership would write us a check back but we had to finance this in. We were discriminated against for being tribal and were told financing was off the table and if we wanted the vehicle that we drove 4.5 hours and spent several days to acquire then we would need to pay cash. Smart Chevrolet in White Hall Arkansas admittedly stated they “do this all the time” they stated “the dealership has written checks back to consumers after financing extra money for many years”

Very Professional,Courteous and Helpful!! A very AT HOME feeling, well worth the drive from Hot Springs, Again a big Thank You to everyone involved in my vehicle purchase, would definitely recommend this dealership to anyone for their automotive needs!!

I took my 2017 Chevy Silverado in for a diagnostic test. The test should only have taken up to an hour. They kept my truck for 3 days. They did not call with a status update and was able to finally contact them and ask for my truck back. Would not recommend them for work on your vehicle.

The car salesman did not call us back on the car we wanted. That was very unprofessional. If we did not qualify the least he could have done was told us.

I typically purchase a new truck every year. This time (Jan. 2021) Smart GMC had the truck available i was looking for from my internet research so i called about purchasing and spoke to a salesperson. We agreed upon a cost and then is where the situation begin. I live 3.5 hours away from the dealership and had a medical appointment scheduled in the area the next day. This dealership WOULD NOT agree upon a deposit to hold for 24 hr. in which I would be close by so I offered to go straight to my bank and within a half hour wire transfer the entire amount which was over $55,000 dollars. They refused my offer to wire the money as well. Lets be clear the truck was still available to sell. The most interesting thing is the dealership didn't even have the truck yet for it was still on order from GM. The man responsible for this is John Freeman the Sales Manager. He insisted I had to be there in person and wouldn't even give the courtesy of holding the truck while I offered to drive 3.5 hours after the money wire. You would think with the Covid situation one could do a transaction over the phone. THIS DEALERSHIP EXPERIENCE WAS BY FAR THE WORST I'VE EVER BEEN APART OF. Stay away from this place. Management tactics such as this are a direct reflection of ownership.

Very courteous and professional sale by Mr.John Jones.The whole process of purchase went very smooth and organized.Finance manager is very proficient .Thanks to all the team to include detail man.i have never had such a pleasant experience purchasing from dealership as the one I experienced today.facilities are very clean ,and the inventory new and pre owned is the best to be found anywhere in the USA.

When the parts had not come in as stated by my service manager, he loaned me a vehicle until the parts arrived and my car was repaired. Excellent service at a good price.