Reviews
Write a reviewThe service department is terrible.
The service department is terrible. They were going to charge me over 800 dollars to fix my window. After 3 months telling me lies during this time the part never came in. They charged me 125 dollars to just look at the problem. I went to Clarks Auto Glass in whiteville. They had the part in 3 days. Cost me 200 dollars to get the window fixed. Wow, Vann Underwood was going to charge me over 800 dollars, Wow! What a TERRIBLE dealership
The service department is terrible.
The service department is terrible. They were going to charge me over 800 dollars to fix my window. After 3 months telling me lies during this time the part never came in. They charged me 125 dollars to just look at the problem. I went to Clarks Auto Glass in whiteville. They had the part in 3 days. Cost me 200 dollars to get the window fixed. Wow, Vann Underwood was going to charge me over 800 dollars, Wow! What a TERRIBLE dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We apologize we did not satisfy your expectations and will strive to do better in the future. We have a standard diagnostic fee to evaluate problems. I looked and it appears you needed a new window regulator to repair your vehicle. We use OEM new parts at our store and the Mopar window regulator for a 2012 Jeep Liberty is not a cheap part. Sometimes you may find other cost effective options with aftermarket brand parts and we are glad you were able to resolve your problem. We also gave you a refund for the part you ordered because we could not get the part in for you in a reasonable timeframe. There was a corporate strike and parts shortages that was out of our control. Again, we apologize for any inconvenience.
Use these guys!
Best car buying experience I've ever had, hands down. Bought a GMC Yukon from them and they delivered it 4.5hrs to my house (long story). Bent over backwards to help and were so good to work with. I recommend these guys for anyone.
Use these guys!
Best car buying experience I've ever had, hands down. Bought a GMC Yukon from them and they delivered it 4.5hrs to my house (long story). Bent over backwards to help and were so good to work with. I recommend these guys for anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your 5 star review! It was a pleasure to work with you on the purchase of your Yukon. Hopefully we can work together again in the future!
Good quality, customer care was great as well!!!!!
I had a great experience there, everyone was very helpful and nice. Thank you so much for my truck!!! God bless y’all!!! Everyone should go by there.
Good quality, customer care was great as well!!!!!
I had a great experience there, everyone was very helpful and nice. Thank you so much for my truck!!! God bless y’all!!! Everyone should go by there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome salesman and dealership
Brett was very professional and done everything he could to make this process as easy as possible. Everyone is as great! I recommend this dealership!
Awesome salesman and dealership
Brett was very professional and done everything he could to make this process as easy as possible. Everyone is as great! I recommend this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
I had a great truck buying experience with Brett. Drove over 1.5 hours to make this purchase. Everyone was friendly there and efficient. Recommend buying from this dealership.
Great experience
I had a great truck buying experience with Brett. Drove over 1.5 hours to make this purchase. Everyone was friendly there and efficient. Recommend buying from this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Dealership!
Worked with Ruby and she was a pleasure to deal with as usual. Great customer service and easy to do business with. Time in dealership was minimized by doing most of leg work over the phone.
Great Dealership!
Worked with Ruby and she was a pleasure to deal with as usual. Great customer service and easy to do business with. Time in dealership was minimized by doing most of leg work over the phone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Honest & Transparent Dealership
Worked with Kevin and Nicole on my recent purchase and both were a pleasure to work with! After initial contact, I knew it was worth the hour drive to ensure I worked with honest and transparent people unlike other dealerships I’ve experienced in the past. It is clear they pride themselves on being a team you can trust especially from afar in my case. I will certainly make this my first stop when purchasing vehicles in the future!
Honest & Transparent Dealership
Worked with Kevin and Nicole on my recent purchase and both were a pleasure to work with! After initial contact, I knew it was worth the hour drive to ensure I worked with honest and transparent people unlike other dealerships I’ve experienced in the past. It is clear they pride themselves on being a team you can trust especially from afar in my case. I will certainly make this my first stop when purchasing vehicles in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
. They made it simple and painless.
I was looking for a vehicle that was extremely hard to find, as in they were always in route and sold. When this unit came up on the radar I called and it was in fact available. I worked with Kevin and Ruby and almost everything was done before actually getting to the dealership. They made it simple and painless.
. They made it simple and painless.
I was looking for a vehicle that was extremely hard to find, as in they were always in route and sold. When this unit came up on the radar I called and it was in fact available. I worked with Kevin and Ruby and almost everything was done before actually getting to the dealership. They made it simple and painless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I bought a new car
Ms.ruby was a great lady to deal with and got me in and out in no time , great experience and great place to shop for a new or used car
I bought a new car
Ms.ruby was a great lady to deal with and got me in and out in no time , great experience and great place to shop for a new or used car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Exceptional!!!
Can't speak more highly of Brett and the entire team at Vann Underwood. Everyone thru the process was a pleasure to work with. Not your typical dealership, but it should be. They treat to with a level of respect and professionalism that earns repeat business and reviews like this.
Exceptional!!!
Can't speak more highly of Brett and the entire team at Vann Underwood. Everyone thru the process was a pleasure to work with. Not your typical dealership, but it should be. They treat to with a level of respect and professionalism that earns repeat business and reviews like this.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase