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Poor customer service in the Sales Department
Poor follow up on a new car order. Offered to sell me a new Jeep order at MSRP. Never seemed interested in following up or ordering s Jeep for me. Instead I got great service from Wally at Moore in Peoria. Ordered my Rubicon 4xe from Wally at a great price, totally hassle free.
Zero after sale service
Buying was easy as knew what we wanted, it was there, and was willing to pay the price. The facility and staff atmosphere was “cold” and staff unfriendly. Finance was rude when refusing to buy all the “extras.” Days later had an isssue for the salesperson to answer. He switched us to another who has never called back, and after again reaching out to the salesperson never a return call. If one wants or expects after sales service, avoid York.
Tried to deal on a new Jeep Wrangler about a year ago. Couldn't agree on a deal. Very poor communication with sales department. Bought a 2018 Wrangler JL in Las Vegas. Warranty service guaranteed to be performed at York. It's horrible. Poor communication has become ZERO communication. Vehicle recall - NEVER notified. Second issue with Jeep actually went worse than the first - which I thought was nigh impossible. Vehicle promised by 1pm. I called at 1:30 and was told it was being looked at - and they'd let me know. I called back at 4PM and got voicemail - left message - nobody called back! Called again at 4:53 as I needed the vehicle before they closed. Left another message. Someone finally called me at 5:00 PM. When I arrived at the dealership (a 40 minute drive from my house) the service advisors were ready to leave (coats on) - NO EXPLANATION WAS GIVEN. No description of what work was performed. Just - "cashier has the paperwork". I sincerely hope I don't need further warranty work at this facility. Their "service" is disgraceful.
Terrible Customer Service from Sales to Service
Terrible customer service with the purchase of my 2018 Jeep Wrangler. Having issues with air leak around windshield. Salesjerk (Austin Shephard) promised it was a quick and easy fix. It has been 11 days. After the initial phone call from the service department my wife or I have had to call them every day to get a status update. Each time they say it will be ready the following day. Each day we have to call them when it isn't ready. We picked up the Jeep after the first week, drove off the lot only to discover the problem hasn't been fixed. Clearly they never did a test drive. Spoke with John Bissot the general manager who assured me that this is not how they do business despite the fact that this is how they do business with me. I don't presume to be special in this regard. If you dare do business with this dealership at the very least avoid Austin Shephard and assume nothing, get everything in writing and buyer beware! This would be a zero star review if it were possible. My recommendation is to go to Phoenix to buy a new Dodge, Chrysler or Jeep. The only positive experience was with finance. All in all STAY AWAY!
Repair a new truck I bought there
Worst experience owning a vehicle, took 5 weeks to repair major warranty work. On a 4 year old truck i bought there. Such a bad experience I decided to never own a Dodge, because I can't count on this dealership, I have owned 6 dodge trucks but don't have time or want hassle to get repairs for vehicles I bought there. They are great at selling vehicles, but suck when you want the vehicle fixed. Can't refer any one to this dealership, I'm from here born and raised. I am disappointed. I picked my truck up finally today and drove straight to another dealer and bought a 60,000 truck from a dealer that cares. Lots I want to say about York but I won't waste a lot of their time like they did mine .Horrible service getting the vehicle you bought from them fixed. What comes around goes around. Not Veteran friendly was my experience. Wouldn't take a free truck from them at this point. Won't own another Dodge thanks to this experience
I AM STILL WAITING FOR A CALL FROM THE PAINT PEO
I AM STILL WAITING FOR A CALL FROM THE PAINT PROTECTION PEOPLE THAT I PAID FOR WHEN I BOUGHT THE JEEP. THE JEEP IS GREAT, EVEN MY WIFE LIKES IT AND SHE NORMALLY DON'T LIKE ANYTHING.
I have a new 2017 Pacifica. I have had it serviced 3 times by York. When they schedule I always tell them that I am pretty much confined to a wheelchair and I have only the Van for transportation. None of the times that I have been to the dealership has that information ever been relayed to the customer service rep. Yesterday I had an email telling me of the known recall for engine stalling in this model. There are some 153,000 involved in the recall. So I called the dealership and they scheduled me in to have the update done today at 1030. When I got there they had no idea what I was there for, that I had to wait or had a handicapped which limited what I can do. So they take my van back and 30 minutes later the service rep tells me that they cannot do the update and they don't have the software yet. So why did they waste my time bringing me into the dealership?? As this is not the first time I have had poor customer service I will not bring my vehicle back into York for Service. I would rather drive out of town and find and dealership that cares about their customers.
Bad bad, went in for a safety recall for clock spring on my Jeep Wranger. nothing was wrong, just the recall, but when I was going to pick it up the ASB light was on and the alarm was going off. The service manager (Tobby) said it would be $3,500.00 to repair it. I said it was'nt like that when I came in.Basically he said that the it is nothing he could do. I talk to (John Bissot) and he said the same thing then try to sell me a different car. The Jeep is worth about $8000.00 . Putting $3,500.00 would be stupid. Now I have a Jeep that the alarm is going off every second. Can't drive it. What was a safety recall turn my Jeep into junk. DON'T USED YORK DODGE
New 2017 Cherokee
GreT llace to buy and get service done. Mike Strickland was our salesman.....he was great. Ryan in parts took great care when I needed a rush item installed to be able to flat tow our new Jeep behing our motorhome.
Excellent stress free experience
Excellent experience with looking at used cars and eventually purchasing a new truck. Overall the entire staff was honest and compassionate to our guidelines and desires.