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Mike Toler Chrysler Dodge Jeep RAM FIAT

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (276 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (276 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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A Big Thank You !

I just wanted to say "Thank you" for the superior service we received from your service department...our beach Jeep died on us last week and would not start....not only did you arrange for it to be towed to your dealership, but you also arranged for us to have a loaner vehicle while it was being repaired...you were a life saver and we will forever be greatful for the kindness and professionalism we were shown. We will highly recommend you to all of our friends and business acquaintances. Thank you again for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you!

Amazing experience!

From walking into the clean facility to being greeted by the friendly staff everything was top notch! It started by being greeted by Brent, a great test drive and information on the car by Gosh, Raven completing the deal and Joe the business manager getting us everything we needed to get on the road! we are from New York and will never not buy a car from Mike Toler Chrysler/Jeep. We loved our experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you! We appreciate the review and your business!

Grand Caravan

We had a great experience dealing with your company. They were great in all aspects of our dealings. Your sales person and finance office was great and we would recommend you to all our friends. Thank you for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you!!

Renagade

Our entire buying experience was easy and painless. KC and Joe went above and beyond to get us in the vehicle we wanted at the best possible rate they could get us. KC is very knowledgeable with the vehicles and Joe well Joe is the bomb he worked with several different finance company until he got us a rate that saved us almost 40 bucks a month. They also have a great selection and are conveniently located. If the service department is half as good as the sales department I think we're going to have a great long relationship with Mike Toler jeep..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you!

Great service

Chris Williford and all the staff helped make the buying process easy and treated us with care and respect. I will be recommending anyone looking for a car to go see the staff and Mike Toler!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Alex...we do appreciate your business!

Worst dealership in NC

Was told repair would take 15-20 minutes. Waited over an hour. Lady told me I was never told a timeline, basically called me a liar. The attitude of the employees and management of this dealership is unbelievable. I've never deal with a "service" department that could be this rude. I will drive to New Bern next time, even though it's an hour away. Worse customer service EVER.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We understand your frustration having to bring your Wrangler in for a recall. It looks like Chrysler estimated the repair time for 2 hours when they sent you the recall notice and we got it done in under 1 1/2 hours. That being said...we do know it can be an inconvenience to have to bring it in and wait. We do have a courier service and would be more than happy to arrange transportation for you in the event you have to bring your vehicle again for any service. Our management team and staff are very committed to providing the best service we can and wanted to make sure we addressed your concerns. Please feel free to contact me directly so I can help orchestrate any future services. Thank you!!! (Sherrie Ferraro 252-247-2003)

Ram Truck

I was thinking about purchasing a new truck, so I went online and checked out the Dodge vehicles. After searching various dealerships, I decided to check mike Toler Dodge in Morehead City. I saw a truck I had to have, so I spoke to the salesman about it. The staff was very helpful in answering all my questions I had about the vehicle, and really great at finding me an interest rate I could work with. Long story short, I bought a new truck! I would highly recommend Mike Toler Chrysler Dodge Jeep Ram Fiat to my friends and family when they are ready to purchase a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you!

My car broke down and they helped me get home

My car broke down, one evening, which I didn't get from them but I was able to pull into their lot. They checked my car for me and gave me a loaner for a couple days until I could decide what to do about my car. I was treated so well I went back and bought a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Alta!!!!!!

Ram truck

Just bought a truck . Everyone was so friendly. They made it a very enjoyable experience. Best buying experience I've had. Customer service is great. Love my new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you! We so enjoyed having you and Sue in and hope you enjoy your truck...She's a beauty!! Tx...Sher

After 18 years I needed a new service truck.

I dealt with the sales rep Raven and he was honest, forthcoming and accountable. The whole experience was quite effortless. Every time I had a question I received an answer in a timely fashion. I would definitely work with these folks again. Very thankful for the help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Alan! We truly enjoyed working with you as well. Thanks again! Sher & Raven