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Friendly, no pressure, straight forward answers to questions. Everyone encountered in this dealership was courteous and professional. We felt very welcomed... and relaxed thru the entire process. Discussions on the options we were exploring were straightforward without any sales pitch involved. The way car buying should be.
I don't know where to begin with this dealership. Lets start with the employees eating breakfast at their desks when you walk in the front door at 10:00... in the morning. Next up is the fact that they can't seem to fill out paperwork correctly. We had to make several trips to the DMV after it was discovered that they had spelled our names wrong on the title application. When I called the finance manager to complain, his response was "somebody else does that for us." Next up is the service dept. After buying a car, we had to return it for a minor repair. The attitude we got got from them was astonishing. When we called to ask why the repair was taking so long after a week and a half, they made the comment "we're not open on Saturday or Sunday" so you can't count those days.
Fast service in the Quick Lane oil Changed Dept. Highly recommend for your next Lincoln or Ford. Great prices on new trucks and cars. Leased our Lincoln... at this dealership.
I have purchased quite a few vehicles from Long Lewis Of The Shoals over the past 10 years and have made great friends along the way. The best buying experience... you will ever have shopping for a new or used vehicle. The whole sales team from the salesman Charles Davis to the new car mangers and the President Eric Ware along with the Finance team will make you feel at ease through the whole process . Thanks again for another great buying experience
I was well pleased with the whole process. Joanne was extremely helpful. She made my car buying much less stressful. I will definitely shop here again.
Absolutely the best car buying experience I’ve ever had in 53 years. Great price. Great service. Cade was fantastic. Gave me ALL the information I needed.... Out the door price in minutes. NO PHONEY PRICING. Only clear honest upfront people. James was wonderful and drove over FIVE HOURS to deliver my new vehicle. Free of charge! WHO DOES THIS!?! Long Lewis. That’s who. AND gave me more for my trade in than I thought. James drove it back to the dealership sight unseen. When I need another vehicle the first place I’m going is Long Lewis Muscle Shoals/Florence Alabama.
My experience at Long-Lewis was nothing but pleasant. Adrianne Goins helped me find the perfect vehicle for me. I highly recommend buying your vehicle... at Long-Lewis!
Very enjoyable experience. Always treated fair. Staff goes out of the way to make things work. Have bought multiple vehicles from them and have always... felt like I was treated with respect.
The sales department is wonderful. However, the service department is horrible!!! I returned my 2017 Expedition for the 3rd time for my floorboard flooding... while driving in heavy rain among other issues. After 29 days I finally got my SUV back and still had to return the next day to have 2 more parts ordered bc of this repair. I talked with EVERYONE up the chain of command including, my salesman, the service manager, his next in command, the next service person, the customer service specialist, the general manager and even the overall owner. It took 3 weeks before they would drive it in the rain!! This was ONLY after I demanded they replace my vehicle!! Then and only then would they listen to me and take me seriously. Even then the dealership general manager was the one who drove my SUV in the rain at the request of the owner. The service dept wouldn’t do it. The GM found the problem the first time but again after it sitting there 3 weeks. They would not do what they said they would do!! I have bought 5 NEW vehicles from them (one during all of this for my son) but I will NEVER buy another one here bc of the service dept. yes they gave me a great rental to drive but this was covered with my extended warranty and after all the stress all they did extra was clean up my car. And I’m still waiting on 2 parts to complete the fix. I feel like they should have compensated my in some way for all of the horrible service I received. They severely lack in service AFTER the sale! They all know how I feel and still all they wanted to do during this whole ordeal was trade me out if my SUV with me paying them thousands more!!! If you are looking to keep a vehicle you buy here then RUN don’t walk away from Long Lewis in Muscle Shoals!!
I bought my 2012 Dodge journey from Long Lewis Ford they went above and beyond to get me the car that I wanted in the financing I need it even though my... credit wasn't that great I will continue to buy all future vehicles from Long Lewis Ford