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Long-Lewis Ford of the Shoals

(333 reviews)

Reviews

(333 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Outstanding Customer Service

I recently purchased a Mitsubishi Mirage from JD Hull and Ken Pless. The customer service from the parts, sales, and service departments at this dealership (Florence, AL) were phenomenal! They went above and beyond to make sure all of my needs were met. I highly recommend this location to anyone out there looking to purchase a car. What a rockstar team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best purchase ever

I was overwhelmed by the professional and courteous manner the whole staff at Long Lewis dealt my wife and I on our most recent purchase. I would recommend Long Lewis Ford to everyone in the market for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great dealer

This was my second car that I purchased from Long-Lewis. They have great products, terrific service and a knowledgeable and professional staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2016 f150 xlt crew

Jessica Taylor was outstanding to deal with--very professional, and honest. The truck was ready when promised, and Sue (college student) was very good at showing me how all the bells and whistles work. I have purchased from long Lewis before (Kyle Bragwell), and he to is an asset to Long Lewis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Car Purchase

Friendly customer focused staff, no hassles no pressure no gimmicks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent

Go see Nina you wont regret it, fast easy the car you want an they treat you right

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Excellent service and price ! Flawless process and didn't spend hours in the dealship like previous dealers I had brought from

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Randy Jackson

Heath Killian was outstanding to work with and I recommend long Lewis to anyone looking to buy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great place to do business!

Tex worked with us to make sure we knew all of our options! He walked us through every step. We would definitely recommend Long-Lewis Ford to others!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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best car experience ever

best car experience ever ! i was taken thru the process and was answered any questions i had. paid exactly what i was quoted and got exactly what i wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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