National Dodge Chrysler Jeep RAM Hours
Commercial/ Fleet/ RAM Certified Agricultural Dealership Coordinator/ Business Link Account Manager/ Sales
Internet Sales Manager
"While Perfection in Service and Sales May Not Always be Possible, Perfection in Integrity, Honesty, and Care is Always Our Goal."
About Our Jacksonville, NC New & Used Car Dealership - National Dodge Chrysler Jeep Ram
Our team at National Dodge Chrysler Jeep Ram would like to thank you for visiting our website!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Located in Jacksonville, North Carolina, the staff at National Dodge Chrysler Jeep Ram will help you find the Dodge, Chrysler, Jeep or Ram vehicle you want in the Wilmington, New Bern and Camp Lejeune area.
"We Want to be the Biggest and the BEST!"
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When we bought our vehicle we asked for a warranty that covered anything and everything, my husband and I noticed issues three days after buying it.. We... contacted them, took about 3 months for them to finally look at the vehicle, only to find out that the warranty doesn't cover most of the issues and that we have to come up with $2,000 to get everything fixed. We let them fix what was covered, gave us a loaner vehicle and when we get our vehicle back (over a month later) they apparently didn't even fix one of the issues they said they were going to cover!!! Windshield wiper fluid dispenser hasn't worked at all since we bought the vehicle, so when I had to make a drive to Raleigh last week it was tons of fun having to pull over at gas stations multiple times to clean bird crap off of my windshield. A big reason we picked that one out was cause it fit our family and it had DVD players (To entertain our 5 children), DVD players don't work and getting them fixed isn't covered (shocker), They told my husband "Just buy a portable DVD player or some tablets for your kids". They were all super nice and helpful when trying to get you to buy from them but once you buy they are trash.
Thanks for the feedback and really sorry that we obviously failed to meet your expectations. For information, there is no automotive warranty availab...le (including new vehicles) that covers "anything and everything" and you were provided the most comprehensive warranty available for a vehicle with mileage excess of 95,000 miles. I spoke with your Sales Representative, Sales Manager, and Service Manager concerning your situation and they inform me that covered repairs have been made to your vehicle; however, not unlike the owner of a new vehicle, repairs not covered under warranty are at the owner's expense. I would highly recommend that you call our Service Manager, Chris Waters at 910 347-3777 as I'm confident he'll be happy to assist you in repairing additional issues at the lowest price possible. Look forward to seeing you and welcome the opportunity to be of service to you.
Wasted time, three months wasted money, $1,000 and frustration. I drove the car in and I towed it out with additional problems that I didn't have i. e.... overheating, busted hoses, dead battery and on board engine computer that doesn't work after they "reset" it the first time in the shop. I took it back because it wasn't running right. Although no lights were on. While there I asked to have my state inspection done, then they tell me I couldn't pass inspection because I had too many codes and that apparently my vehicle had overheated. I had no lights on the dash and my temperature gauge never moved and I never seen no leaking. I originally took it in because corporate suggested I get a second opinion. I was paired with Darrell Graham and from the beginning he kept tell me don't worry I don't need a new engine. After I took it back the second time he assured me I do not need a new engine. From the beginning I had asked him to check the compression in cylinder 5 because that is what I had was told. He said it's not necessary because the computer will tell us if anything is amiss. They cleaned the injectors and cleaned the fuel filter did not replace and my first bill was close to $600. The second time I had taken it back they literally had it for one month before I got my final diagnose that I needed a new engine and that answer cost me close to another $400. And, so much for warranty after the first repair second diagnosed should have been free like Darryl had said it would be because he quoted it's on us that was our problem I ended up paying again. Darrell seems he's always in a rush I understand busy, maybe sometimes he should take the time to listen to the customer. I literally took a male friend in with me once and he actually talk to me longer than 2 minutes. I felt like he always put me last as a priority. It literally took one month just to get my final Diagnostics. I'm sure you don't mind, although you lost me as a customer.
As I explained while replying to your review dated 1 September, Strongly recommend you call our Service Manager, Chris Waters at 910 347-3777 and inqu...ire as to the least expensive option to resolve the problem with your vehicle. We look forward to seeing you and welcome the opportunity to be of service to you.
I purchased a 2013 Chevrolet Malibu with National and the entire process was a smooth one. SALES REP Travis Thornton led my wife and I through our purchase... from start to finish all done with the highest degree of professionalism. The entire staff was friendly as well and showed genuine concern. A true pleasure doing business with National.
Thank you for taking the time to review our dealership. I will be sure and share your comments with Travis and our entire management staff. Look for...ward to seeing you and welcome the opportunity to be of service to you.
Came in not knowing what I really wanted. Was looking for jeep wranglers and didn't have any really in mind. Within 20 minutes of talking to Jeff he sat... us in one that we fell in love with! He was easy to talk to and work with. Would definitely recommend him and have!
Thanks for the feedback Brittany and so glad your love your new Jeep. Your comments will be shared with Jeff and our entire Management Staff. We loo...k forward to seeing you and welcome the opportunity to be of service to you.
Excellent care was given to me as well as a rental when my vehicle was delayed...I would definitely recommend Darrell 100% . I couldn't of asked for more.
The service department hardly remembers anything that they have talked to the customer about, even just a day or 2 prior. They don't put notes in their... system about screw up their technicians have done so it could potentially be remedied later. Technicians lose items and takes forever to get them replaced (i.e. wheel lock key). This service department has always had a grade of C on their BEST day.
Thanks for taking the time to provide feedback and really sorry that we obviously failed to meet your expectations.. We always welcome comments from ...our customers, both good and bad. I'd really like to research and/or discuss your experience further; however, I can't tell from your review who you are. Anytime you are here for any type of service and are dissatisfied with your experience, would really appreciate it if you'd ask to speak with the appropriate Manager prior to leaving our dealership. As I've often stated, we don't always get things right but we've been known to go to great lengths to make them right. If you'd like to discuss your experience in detail, please call our Service Manager, Cleve Meadows at 910 347-3777, option 2. We look forward to seeing you and welcome the opportunity to be of service to you.
Scheduled an appointment online and received prompt service from my service advisor Darrell. He let me know exactly what scheduled maintenance was needed... and had everything taken care of promptly. I will definitely be returning for service at this location in the future!
Thanks for the feedback and happy to hear about your experience. Your comments will be shared with Darrell and our entire Management Staff. We look ...forward to seeing you and welcome the opportunity to be of service to you.
I am so pleased with the care and professionalism Mr. Darrell Graham displays each and everytime I have my vehicle serviced. Thank You Mr. Graham! I'm... moving to N.J. soon, Pray I find a service advisor half as efficient as Darrell.
Thanks for the feedback and thank you so much for your patronage. Sorry you're leaving the area and with you the very best. Your comments will be sh...ared with Darrell and our Management Staff.
I was searching for a particular vehicle and was luck enough to find that National had the car I was looking for. Was even luckier to have worked with... Jeff Harper on this purchase. Being out-of-state, I was not able to see nor drive the car before making the purchase. However, Jeff went above and beyond to follow up with every question I had, and made me feel comfortable with the purchase. The car, a 2016 VW Touraeg turned out to be everything that was described, and I could not be happier with my decision! Trustworthy and honorable are just a few words that I would use to describe him. Would definitely recommend searching our Jeff for a car purchase!
Thanks for taking time to provide us with feedback concerning your recent buying experience. Glad to see that Jeff is being his usual self and that y...ou are totally happy with your purchase. Your comments will be shared with Jeff and our entire management staff. We look forward to seeing you again and welcome the opportunity to be of service to you.
Outstanding service. In and out in an extremely timely manner. I was made to feel that I am a valued customer. I will stay with National Dodge when I... am ready to buy another vehicle.
Thank you for the feedback and rest assured, you are a valued customer. Your comments will be shared with Brandon and our entire Management Team. We... look forward to seeing you soon and welcome the opportunity to be of service to you. Again, thanks for taking the time to submit your review.