National Dodge Chrysler Jeep RAM

We sincerely apologize for your recent experience with our service department. Providing exceptional service is our top priority, and it’s clear we fell short in this instance. After reviewing the situation, we agree that we dropped the ball. The oversight with the sensor and the engine cover was unacceptable, and we truly regret the inconvenience it caused. We did send someone out to put the engine cover back on, but that step alone doesn’t make up for the frustration you experienced. Additionally, asking you to locate your vehicle on your own is not part of our process, and we will be addressing this with our team to ensure it doesn’t happen again. We want to make this right. Please reach out to our Service Manager, Darrin Howard, at your earliest convenience so we can work towards a resolution that is satisfactory for all parties. You can contact him directly at (910)347-3777. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.

Thank you for taking the time to provide us your feedback! We would first like to apologize for your negative experience. Rest assured that isn't how we do business. Our online prices should be the same as in the dealership. (unless technical difficulties caused a delay in website updates. All of our prices are set to market based upon an unbiased third party.. All of our New vehicles prices reflect the rebates that everyone could qualify for unless they weren't able to due to different reasons, such as credit issues. We would really like to discuss this with you more in length. If you would give one of our sales managers a call at (910)347-3777 it would be greatly appreciated. We look forward to discussing this with you and resolving this issue in a timely manner.

We're so glad to hear Katherine and Betty could help you out! We hope you enjoy your new Jeep!

Jordan, Thank you so much for the kind words. We strive to provide excellent customer service and maintain professional attitude, because at the end of the day its about what makes the clients happy. We sincerely care about people here at National and wish you the best. Thank you again for the kind words and review, and hopefully one day we will earn your business.

Thanks for the feedback and for giving us the opportunity to find the vehicle you wanted. Don't know who helped you but if you haven't found the vehicle yet, I will be more than happy to exhaust all of my resources for you. Feel free to give me a call at your earliest convenience at 910 347-3777, my name is Dave Burford.

Thanks for the feedback. Will share your comments with Demetrius and our Management Team. Look forward to seeing you and welcome the opportunity to be of service to you.

Can't tell from this review who this is from since you may have made an error and put Mike Foye's name (our Sales Manager) in place of your name, but would appreciate the opportunity to discuss this matter with you. Since you've been our loyal customer for more than 20 years, I'm sure you know that no member of our Management Team either condones or tolerates dishonesty from any member of our staff. Reggie works directly under the supervision of Mike Foye and I'm confident that Mike would welcome a chance to speak with you concerning this issue. We value you as a customer and while we may not always get things right, we've been known to go to great lengths to make them right. Please give Mike Foye a call at 910 347-3777 at your earliest opportunity. Thanks for the feedback and wishing you and yours the very best for a safe and Happy Holiday Season.

Thanks for the feedback Dan. Checked with our Service Manager who informs me that we did, in fact, replace 2 thermostats and they were quite labor intensive. Like most automotive dealerships, we have a manual that prescribes how long a particular labor operation should take. Fortunately, for the consumer, if the labor takes longer than prescribed, we do not charge for the extra labor. In your case, the labor was intensive and a bit expensive. We appreciate your comments as well as your long time loyalty. Hope to see you again soon and welcome the opportunity to be of service to you.

Really sorry we obviously failed to meet your expectations. Just hope you understand that although it was "Only an Oil Change", we only have ASE Certified Technicians perform these tasks, vice "Oil Changers". Not only do we change your oil, but at no charge to you, we also check for any safety recalls that may be pending on your vehicle and a complete maintenance check. May not have happened in your case, but in many cases, a recall simply requires a firmware update which is completed at no charge. We never do "Just an Oil Change" and it does take us a bit longer than other places and we offer our sincere apology for your wait. We look forward to seeing you and welcome the opportunity to be of service to you.

Thanks for the feedback but really wish you would elaborate on how we failed to meet your expectations. We take your comments very seriously and while we may not always get things quite right, no one will try harder to correct their mistakes. If you would care to discuss this issue further, please contact our General Manager, Robbie Yates at 910 347-3777.