Crain Kia of Sherwood

I rarely ever write negative reviews but this is the 3rd strike for us with Crane dealerships. This time, we found a car online in Sherwood that was a perfect match for our need but after much trying couldn't come to terms initially and moved on. The salesman called back to try again and we came to an agreement and filled out a credit app only to learn next day that the vehicle was sold to someone else. This just feels dirty. The first strike was an attempt was to buy a new Sportage in 2020 for my daughter. They were hard to find and I finally found one in Fort Smith with a price listed online. I called to confirm the price and confirm it was on the lot. I specifically asked if it had a market adjustment added and he said our price is "$$$$$" which was the sticker price. (I should have realized he was dodging the question by the way he worded it). I showed up at the lot to learn that it did in fact have a $7000 markup. We drove to a different dealer in Northeast Arkansas to buy the Sportage. The second strike was the only purchase we have made with Crane. We found a Tucson that my wife loved listed at the northwest Arkansas Hyundai location, worked out a deal over the phone, and they transported it to Crane Hyundai in Fort Smith. We went to pick it up near closing time and as we were signing the papers realized that the financing was for 6 months longer than we had agreed to over the phone. We should have walked away at that point but it was late and my wife loved the car - my fault for going through with it. Hope you have a better experience but I won't be visiting a Crane dealership anytime in the near future. Sorry to the sales folks I talked to because they were friendly to me and my daughter but we have had nothing but bad experiences at Crane.

Even though not purchasing a Kia Craig provided fine salesmanship for us to make an informed decision.

The finance manager tries to sneak in an expensive extended warranty on a brand new suv to the tune of 6000.00. I caught it after checking my finance calculator and made them take it off. He really tried to be slick with it. They also didnt give me the savings advertised online and tried to say since I was financed by KIA at a low rate I was not eligible for the savings

Crain Kia was amazing with my new car purchase. Dakota and Sonja have been amazing

I bought my first Kia Rondo from Crain Kia 18 years ago, never a problem. I called them, told them I wanted a Kia Seltos, red or the new Mars orange, they found it for me and called me. I went down tried it out and had them to do the paperwork. They washed and had it spotless. The whole staff was great. Nick was fantastic and the whole crew Rocked it! 'Made a new best friend' ha! Nick gave me his phone number and told me to call any time if I had any questions about anything, Nick showed me how to program the touch screen and showed me where everything I need to get home, ha! I love my car, it is fantastic, very sharp, and it met my great grandkids approval! THANKS TO EVERYONE AT CRAIN KIA, YOU ROCK!!!

I love Crain Kia! Fantastic from start to finish. Service department is excellent. I really like Mr. Corbin sales guy! He's awesome! He even called to wish me happy birthday💥 Coffee

Excellent experience, always prefer to go there. All staff really well mannered, professional and friendly

Great salesperson good delivery I forgot there name but I will get another one from grant sims was professional and finance manager jade is very nice and helpful thanks crane kia

I had a very positive purchasing experience at Crain KIA in Sherwood while shopping for a new vehicle. I am very pleased with the 2024 KIA Sportage that I purchased.

Terrible customer service after the sale. Sold me a 2019 Chevy Traverse with 50,000 miles on it. Loved the vehicle, but 2 weeks later it was in the shop for exhaust issues. I have had it for 2 months now and it’s going back to the shop for another possible transmission issues. There is no inspection done by them. They don’t even top off the tank before sending you on your way. ALSO, they never sent me a check for sales tax. Had to call 4 times over a 2 week time period before they took care of. I will NEVER use them again or send anyone to them.