Crain Kia

Terrible customer service after the sale. Sold me a 2019 Chevy Traverse with 50,000 miles on it. Loved the vehicle, but 2 weeks later it was in the shop for exhaust issues. I have had it for 2 months now and it’s going back to the shop for another possible transmission issues. There is no inspection done by them. They don’t even top off the tank before sending you on your way. ALSO, they never sent me a check for sales tax. Had to call 4 times over a 2 week time period before they took care of. I will NEVER use them again or send anyone to them.

Kia of Sherwood ran my credit seven times without my authorization and said I was only approved thru them. I knew my credit was over 650 and l had already been approved thru capital one. They gave me a letter to get everything off my credit report but stuck me with a higher car note because I was a young female who needed a car. No I will never recommend them to anyone!! Make sure you check your vehicle over because they are using temporary products to cover scrapes and scratches that wears off over a few months.

Title: Outstanding Experience at Crain Kia in North Little Rock! Review: I recently had the pleasure of visiting Crain Kia in North Little Rock, Arkansas, and I must say, my experience was nothing short of exceptional! From the moment I set foot in the dealership, I was greeted with a warm and friendly atmosphere that instantly put me at ease. The staff at Crain Kia are undoubtedly the epitome of professionalism and expertise. They possess an impressive knowledge of their vehicles and were able to guide me through the entire car-buying process effortlessly. Their commitment to customer satisfaction truly shines through in every interaction. One aspect that truly stood out to me was the dealership's commitment to ensuring that I found the perfect vehicle to suit my needs. The sales team patiently listened to my requirements and preferences, and went above and beyond to match me with the ideal car. Their dedication to finding the right fit for their customers is truly commendable. Moreover, the facility itself is clean, modern, and well-maintained. It's evident that Crain Kia takes pride in providing a comfortable and welcoming environment for their customers. The showroom is well-stocked with a wide variety of vehicles, making it easy to explore different options and find the perfect match. I can't forget to mention the fantastic deals and competitive prices offered at Crain Kia. The entire purchasing process was made smooth and hassle-free, thanks to their transparent pricing and willingness to work within my budget. I genuinely felt like I got the best possible deal without any unnecessary pressure or hidden fees. Lastly, the after-sales service at Crain Kia is simply outstanding. The service department went above and beyond to ensure that my vehicle was in top-notch condition before I drove it off the lot. Their attention to detail and commitment to customer satisfaction are truly commendable. In conclusion, I cannot recommend Crain Kia in North Little Rock highly enough! Their friendly and knowledgeable staff, excellent customer service, and commitment to providing a seamless car-buying experience make them a standout dealership. Whether you're in the market for a new or used vehicle, Crain Kia should be your go-to destination. They have certainly earned my trust and future business! Disclaimer: This review is based solely on my personal experience and opinion. Sincerely, Billy McDougal 5/5 stars

There is no crain kia satisfaction guarantee. Brandon sold us a sportage. My wife asked about a spare tire. He said it had one. Got home and it didn't. Called and they said they were sorry and they would get us a donut. Called to come back up amd Dylan in service said hed get us one when we got here. (We are almost 80 miles away) Got here and got the, "were so sorry response" cause they would not provide one. A small tire that cost them less than $50 will keep us from spending over $20,000 the next time. Should have bought a Toyota. You should. I wanted to write them a good review but they certainly fall flat providing satisfaction.

We recently bought a used car from the Crain Kia Bentonville dealership. Immediately we noticed some things wrong with it and took it to another dealer to have it get checked. The result was over $5,000 in repairs needed. We went back to Crain and were told "too bad, you took it off the lot so it is yours". Here is something to be aware of, either a) they knew there were problems with the car and passed it off, or b) they never checked it before reselling it. In both cases that would seem to be shoddy business practices. What we should have done is have a mechanic check the car before we signed the paperwork, and we highly recommend it to anyone who decides to buy a used car from there.

Stay away from here! Save your money. Liars. Especially Dylan. Unbelievable lies. Go somewhere else!

I've read several reviews and they were all about the service department. I can't say anything about them but I worked with Jerry on and off and he was able to help my wife and I out. Extremely attentive to what we needed and got us exactly what we had asked for. If you're able, ask for Jerry and he will surely take care of you. Thank you Jerry!

Service Department is the absolute worst. Called to make an appointment and all the techs had quit. Told me to go to Conway!

Sales Dept was awesome and I love my Kia Soul. The Service Dept is another experience totally!! After 2 separate bad experiences just getting oil changed and tires rotated, I won't go back there for any kind of service. Like the service manager, I now own the ugliest most unpopular color car they've sold. Well kiss my grits.

When you have an appointment at 11 but they don't start on your car till 1, it gets very very frustrating! Their excuse? Oh, we're behind.....I'm sorry, you're behind by 2 hours? Maybe you could care more about your customers time and call them to let them know not to show up at their appointed time. Two and half hours later, and I'm STILL sitting here waiting. I had other appts today!!!!!!! Very very displeased