Dealer on Cars.com since January 2017
|Sales||8:00 AM - 7:00 PM|
|Service||7:00 AM - 5:00 PM|
|Mon||8:00 AM - 7:00 PM|
|Tue||8:00 AM - 7:00 PM|
|Wed||8:00 AM - 7:00 PM|
|Thu||8:00 AM - 7:00 PM|
|Fri||8:00 AM - 7:00 PM|
|Sat||8:00 AM - 7:00 PM|
|Mon||7:00 AM - 5:00 PM|
|Tue||7:00 AM - 5:00 PM|
|Wed||7:00 AM - 5:00 PM|
|Thu||7:00 AM - 5:00 PM|
|Fri||7:00 AM - 5:00 PM|
|Sat||7:00 AM - 2:00 PM|
I purchased a pre-owned Hyundai Elantra from Frank Fletcher Dodge Chrysler Jeep RAM at the Sherwood location, and I absolutely love my vehicle. My exp
erience with them from start to finish was outstanding. Every effort by the sales staff to find me a vehicle that fit my needs and that was in the price I could afford was made, and in a timely and very efficient way. The salesman spent considerable time answering my questions, and making certain I understood every aspect of the vehicle before I ever made the decision to purchase. The process was easy and their office staff were extremely professional, courteous, and genuinely eager to make my experience pleasant. I appreciate that. Buying a car is a big deal, and they made it a very good one. I highly recommend the Sherwood location, and any of the Fletcher locations to any person interested in purchasing a new or pre-owned vehicle. Class A folks, Class A business - 100%.
We visited Fletcher after seeing a vehicle we were interested in listed on Cars.com. I called ahead to schedule a test drive. Upon arrival we were pai
red with a brand new sales person (he told us he was new). The Acadia we were scheduled to drive was there but it was filthy and smelled weird. During our test drive the salesperson was extremely rude. Yawned frequently, complained about his long work day and made several rude jokes about women drivers. This was while I (a woman) was driving the car!!!! We concluded the test drive and despite the terrible service still considered purchasing the vehicle. We were unable to come to an agreement on price and ultimately decided to take our business elsewhere. I would never recommend that anyone purchase a vehicle from this establishment. We ended up finding a similar vehicle a few days later at another local dealership. The difference in customer service was night and day! Stay away from all Frank Fletcher dealerships!!
I am so so sorry for the bad service. That is not indicative of our staff. I am also sorry for the late response (no excuses). What can I do to make i
When I first purchased my car, the process was smooth and fast. Cindy in the finance office is just awesome. When they contacted my previous lienholde
r to get a payoff, they got the wrong amount(on both cars I purchased.) which resulted to a balance owed to the previous lienholder. I went back and forth with Fletcher(them always telling me it would be taken care of) for THREE months! This resulted in three late payments on my credit report! FINALLY after driving the hour back down there because I was tired of my calls not being returned, LaToya in the title office fixed all my issues in one time.. Mind you, three months later. The salesman, Rob, was really good and so was Cindy in the finance office. I think
1 lifetime reviews of the Service Department.
I had a great buying experience at Fletcher Dodge buying a new 2015 Charger was exciting . Its a beautiful car. Thank you to Derrick who was my very f
riendly and energetic salesman. The facility is a great place to do business. Derrick also helped me reduce my previous interest rate on my original vehicle and helped me explore all my options. Thanks so much again, and i look forward to visiting for my oil changes and maintanance in the future.