Frank Fletcher Dodge Chrysler Jeep RAM

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Sales 8:00 AM - 7:00 PM
Service 7:00 AM - 5:00 PM
Mon 8:00 AM - 7:00 PM
Tue 8:00 AM - 7:00 PM
Wed 8:00 AM - 7:00 PM
Thu 8:00 AM - 7:00 PM
Fri 8:00 AM - 7:00 PM
Sat 8:00 AM - 7:00 PM
Sun Closed
Mon 7:00 AM - 5:00 PM
Tue 7:00 AM - 5:00 PM
Wed 7:00 AM - 5:00 PM
Thu 7:00 AM - 5:00 PM
Fri 7:00 AM - 5:00 PM
Sat 7:00 AM - 2:00 PM
Sun Closed
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Reviews

3.8
8 lifetime reviews.
  • Excellent Experience!!

    I purchased a pre-owned Hyundai Elantra from Frank Fletcher Dodge Chrysler Jeep RAM at the Sherwood location, and I absolutely love my vehicle. My...


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    I purchased a pre-owned Hyundai Elantra from Frank Fletcher Dodge Chrysler Jeep RAM at the Sherwood location, and I absolutely love my vehicle. My experience with them from start to finish was outstanding. Every effort by the sales staff to find me a vehicle that fit my needs and that was in the price I could afford was made, and in a timely and very efficient way. The salesman spent considerable time answering my questions, and making certain I understood every aspect of the vehicle before I ever made the decision to purchase. The process was easy and their office staff were extremely professional, courteous, and genuinely eager to make my experience pleasant. I appreciate that. Buying a car is a big deal, and they made it a very good one. I highly recommend the Sherwood location, and any of the Fletcher locations to any person interested in purchasing a new or pre-owned vehicle. Class A folks, Class A business - 100%.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Terrible

    We visited Fletcher after seeing a vehicle we were interested in listed on Cars.com. I called ahead to schedule a test drive. Upon arrival we were...

    Dealer Response

    I am so so sorry for the bad service. That is not indicative of our staff. I am also sorry for the late response (no excuses). What can I do to ma...


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    We visited Fletcher after seeing a vehicle we were interested in listed on Cars.com. I called ahead to schedule a test drive. Upon arrival we were paired with a brand new sales person (he told us he was new). The Acadia we were scheduled to drive was there but it was filthy and smelled weird. During our test drive the salesperson was extremely rude. Yawned frequently, complained about his long work day and made several rude jokes about women drivers. This was while I (a woman) was driving the car!!!! We concluded the test drive and despite the terrible service still considered purchasing the vehicle. We were unable to come to an agreement on price and ultimately decided to take our business elsewhere. I would never recommend that anyone purchase a vehicle from this establishment. We ended up finding a similar vehicle a few days later at another local dealership. The difference in customer service was night and day! Stay away from all Frank Fletcher dealerships!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I am so so sorry for the bad service. That is not indicative of our staff. I am also sorry for the late response (no excuses). What can I do to make it better?


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  • Best and Worst experience at the same time.

    When I first purchased my car, the process was smooth and fast. Cindy in the finance office is just awesome. When they contacted my previous lienh...


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    When I first purchased my car, the process was smooth and fast. Cindy in the finance office is just awesome. When they contacted my previous lienholder to get a payoff, they got the wrong amount(on both cars I purchased.) which resulted to a balance owed to the previous lienholder. I went back and forth with Fletcher(them always telling me it would be taken care of) for THREE months! This resulted in three late payments on my credit report! FINALLY after driving the hour back down there because I was tired of my calls not being returned, LaToya in the title office fixed all my issues in one time.. Mind you, three months later. The salesman, Rob, was really good and so was Cindy in the finance office. I think

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since January 2017


"Family Owned One Stop Shop!!! Best up front pricing in the business!"