Reviews
Write a reviewVery Disappointed!
Very Disappointed!!! We came in to buy 2 cars. We had picked up both to have evaluated by our mechanic. When we drove in and parked them, we went in to discuss the terms of the purchases. Our salesman took our offer to the desk and came back to us with the news that the dealership had SOLD one of the vehicles as we were waiting. This was within 15 minutes of our sitting down to discuss both vehicles. I expressed my disbelief in the way this was handled and told them that were had the vehicle and wanted to buy both of them. The manager was unmoved and said he authorized the sale. This experience was so out of character from what we have experienced at Carlton in the past with our other 2 purchases. We should have been given the courtesy of working out our sale before the vehicle was sold out from under us. Very Disappointed!!!
Very Disappointed!
Very Disappointed!!! We came in to buy 2 cars. We had picked up both to have evaluated by our mechanic. When we drove in and parked them, we went in to discuss the terms of the purchases. Our salesman took our offer to the desk and came back to us with the news that the dealership had SOLD one of the vehicles as we were waiting. This was within 15 minutes of our sitting down to discuss both vehicles. I expressed my disbelief in the way this was handled and told them that were had the vehicle and wanted to buy both of them. The manager was unmoved and said he authorized the sale. This experience was so out of character from what we have experienced at Carlton in the past with our other 2 purchases. We should have been given the courtesy of working out our sale before the vehicle was sold out from under us. Very Disappointed!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Robbie Rollins was the perfect salesman for me.
Robbie Rollins was the perfect salesman for me. He answered all my questions and concerns, even those that I did not know that I needed to ask. The perfect salesman without question. Thank you Robbie
Robbie Rollins was the perfect salesman for me.
Robbie Rollins was the perfect salesman for me. He answered all my questions and concerns, even those that I did not know that I needed to ask. The perfect salesman without question. Thank you Robbie
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They Will Sell a Car, but They Cannot Service It
Bought a GLS 450. Purchase was fine and no problem. But we had weird thing happen with the transmission where it will not go from reverse into drive. I called up service department and they are FOUR WEEKS out for service. FOUR WEEKS! So wthis car will sit in the driveway for a month.
They Will Sell a Car, but They Cannot Service It
Bought a GLS 450. Purchase was fine and no problem. But we had weird thing happen with the transmission where it will not go from reverse into drive. I called up service department and they are FOUR WEEKS out for service. FOUR WEEKS! So wthis car will sit in the driveway for a month.
- Customer service 2.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Please give our service manager, Doug Urban, a call at your convenience. Thank you!
No-pressure, didn't feel rushed.
No-pressure, didn't feel rushed. Trustworthy. They listened to me. Quick and painless — the dealership made the process easy. Quick and clear communication (email or in-person) No games. Thank you Tyrone.
No-pressure, didn't feel rushed.
No-pressure, didn't feel rushed. Trustworthy. They listened to me. Quick and painless — the dealership made the process easy. Quick and clear communication (email or in-person) No games. Thank you Tyrone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review, and congratulations on your new Mercedes-Benz!
I had never purchased a Mercedes-Benz before.
I had never purchased a Mercedes-Benz before. I had always considered them out of my price range. I discovered a variety of levels, and our salesperson Phillip helped find us find a GLC 3000 suv that fit our needs and budget. He provided great customer service and made us feel as though he really cared about our being comfortable and satisfied. The entire staff was friendly and welcoming. I recommend Carlton Motorcars Mercedes.
I had never purchased a Mercedes-Benz before.
I had never purchased a Mercedes-Benz before. I had always considered them out of my price range. I discovered a variety of levels, and our salesperson Phillip helped find us find a GLC 3000 suv that fit our needs and budget. He provided great customer service and made us feel as though he really cared about our being comfortable and satisfied. The entire staff was friendly and welcoming. I recommend Carlton Motorcars Mercedes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Working with Ben at Carlton Motorcars is always a
Working with Ben at Carlton Motorcars is always a pleasant experience. He knows his products and is a professional while working with his clients. This is the second vehicle we have purchased from him.
Working with Ben at Carlton Motorcars is always a
Working with Ben at Carlton Motorcars is always a pleasant experience. He knows his products and is a professional while working with his clients. This is the second vehicle we have purchased from him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great trade in and sales experience quick process in
Great trade in and sales experience quick process in purchase. Made sure my car met my expectations
Great trade in and sales experience quick process in
Great trade in and sales experience quick process in purchase. Made sure my car met my expectations
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
If you order a car from this dealership and have a
If you order a car from this dealership and have a trade-in, get the trade-in quote IN WRITING at that time because when your ordered car is delivered, it won't be the same price. The trade in price at that time will not be toward you benefit !
If you order a car from this dealership and have a
If you order a car from this dealership and have a trade-in, get the trade-in quote IN WRITING at that time because when your ordered car is delivered, it won't be the same price. The trade in price at that time will not be toward you benefit !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Purchased my 4th Mercedes from Carlton.
Purchased my 4th Mercedes from Carlton. All with salesman Tyrone Chapman. It’s a pleasure doing business with him. He’s knowledgeable, pleasant personality, and very open in negotiations. The entire staff is friendly and helpful.
Purchased my 4th Mercedes from Carlton.
Purchased my 4th Mercedes from Carlton. All with salesman Tyrone Chapman. It’s a pleasure doing business with him. He’s knowledgeable, pleasant personality, and very open in negotiations. The entire staff is friendly and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My experience from start to finish was excellent.
My experience from start to finish was excellent. Would use them again! Thank you for your consistency was excellent!!
My experience from start to finish was excellent.
My experience from start to finish was excellent. Would use them again! Thank you for your consistency was excellent!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car