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Carlton Motorcars

(698 reviews)
Sales hours: 1:30pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm Closed
Sunday 1:30pm–5:00pm Closed
2023 state dealer award
View 15 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(698 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carlton Motorcars from DealerRater.

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I have been a customer for many years and the customer

I have been a customer for many years and the customer service is always + five stars. My go to salesman Tyron, to the sales manager Mathew are always happy to see me and go far beyond great.

I have been a customer for many years and the customer

I have been a customer for many years and the customer service is always + five stars. My go to salesman Tyron, to the sales manager Mathew are always happy to see me and go far beyond great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealership was clean and was very accommodating to my

Dealership was clean and was very accommodating to my young family. Good options of cars.

Dealership was clean and was very accommodating to my

Dealership was clean and was very accommodating to my young family. Good options of cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're sorry we didn't meet your expectations to earn five stars. Please give our sales manager, Rodney Maddox, a call at your convenience. Sincerely, Carlton Motorcars, Inc.

Consumer response

This was my mistake, and I updated to 5 stars! Has been a five star experience. This was my first car dealership experience. We’ve had a minor issue with our CPO purchase and Chad (salesman) and service department have been fantastic so far and we hope to have it resolved soon. The care that John showed my family of 4 with two young children in the room and explaining the complex financing options was so important to making me feel comfortable with my purchase. I did not navigate the new car purchase, but young families in the market for a car should not be intimidated by the Mercedes process and explore Carlton MB.

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Me and the wife bought a vehicle from here on 21 May

Me and the wife bought a vehicle from here on 21 May 2025. Our salesman Chad was great. The rest of team was also kind and professional.

Me and the wife bought a vehicle from here on 21 May

Me and the wife bought a vehicle from here on 21 May 2025. Our salesman Chad was great. The rest of team was also kind and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I had a great experience working with Mino Azer on the

I had a great experience working with Mino Azer on the purchase of my 2023 Mercedes CLA 250. The entire Carlton Mercedes team, including the finance manager, demonstrated professionalism, excellent communication, and a commitment to making the process smooth and enjoyable. I truly appreciated the supportive environment and highly recommend Carlton Mercedes for their 5-star service. Thank you, Mino and the finance manager, for your outstanding support!”

I had a great experience working with Mino Azer on the

I had a great experience working with Mino Azer on the purchase of my 2023 Mercedes CLA 250. The entire Carlton Mercedes team, including the finance manager, demonstrated professionalism, excellent communication, and a commitment to making the process smooth and enjoyable. I truly appreciated the supportive environment and highly recommend Carlton Mercedes for their 5-star service. Thank you, Mino and the finance manager, for your outstanding support!”

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again! It was our pleasure to serve you. Congratulations!

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I flew in from Illinois an Carlton Motorcars took care of

I flew in from Illinois an Carlton Motorcars took care of me every step of the way. They answered any questions I had an event checked on me on my journey back. They showed great hospitality an gave me a great price for my car. I definitely made the right choice in going so far but with the right dealership it's all worth it!

I flew in from Illinois an Carlton Motorcars took care of

I flew in from Illinois an Carlton Motorcars took care of me every step of the way. They answered any questions I had an event checked on me on my journey back. They showed great hospitality an gave me a great price for my car. I definitely made the right choice in going so far but with the right dealership it's all worth it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Great knowledge of products and friendly attitude made my

Great knowledge of products and friendly attitude made my purchase from Rick Giglio at Carlton motors Mercedes an enjoyable experience.

Great knowledge of products and friendly attitude made my

Great knowledge of products and friendly attitude made my purchase from Rick Giglio at Carlton motors Mercedes an enjoyable experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Carlton Motorcars is always a great experience, but Mr.

Carlton Motorcars is always a great experience, but Mr. Tyrone Chapman made it even better. He was sincere, helpful, and a pleasure to work with.

Carlton Motorcars is always a great experience, but Mr.

Carlton Motorcars is always a great experience, but Mr. Tyrone Chapman made it even better. He was sincere, helpful, and a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Kind, Ceortious and closed the deal fast.

Kind, Ceortious and closed the deal fast.. Chad was very good and helpful to work with.

Kind, Ceortious and closed the deal fast.

Kind, Ceortious and closed the deal fast.. Chad was very good and helpful to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Outstanding experience.

Outstanding experience. Dealership is family owned and it shows. Nic e selection of vehicles and the sales team is very knowledgeable and friendly. They made the deal very easy and we really enjoyed working with the.

Outstanding experience.

Outstanding experience. Dealership is family owned and it shows. Nic e selection of vehicles and the sales team is very knowledgeable and friendly. They made the deal very easy and we really enjoyed working with the.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Best Mercedes Dealership in South Carolina would not buy

Best Mercedes Dealership in South Carolina would not buy or lease from anyone else. Service department is spot on also.

Best Mercedes Dealership in South Carolina would not buy

Best Mercedes Dealership in South Carolina would not buy or lease from anyone else. Service department is spot on also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! Congratulations!

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