[{"id":311877,"personPtyId":40180693,"firstName":"Robin","lastName":"Rollins","titleText":"Sales","shortBioText":"Since September 1983, Robin has sold Mercedes-Benz vehicles. He was picked to go to Germany to the factory with 16 other salesmen in the Southeast Region, and was ranked 36th in the region in 2005, out of 150+ dealers. The car business has always been Robin's love and he enjoys making people happy with their new purchases.","emailTxt":"rollins@carltonmb.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40295,"dealerEmpStartDtUtc":"431222400","industryStartDtUtc":"412905600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":564514,"firstName":"Chad","lastName":"Gossett","titleText":"Sales Advisor","shortBioText":"There is nothing like selling a person that dream car that they have been saving for and sharing that experience with them. It makes me happy to be able to steer my clients in the right direction. You can sell cars and keep your dignity.","emailTxt":"gossett@carltonmb.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40295/employees/521dc08183f2.jpg","drDealerId":40295,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1114905600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":311857,"personPtyId":40180486,"firstName":"Tyrone","lastName":"Chapman","titleText":"Sales Advisor","shortBioText":"For 20 years, Mr. Chapman has enjoyed meeting new people and assisting them with all of their automotive needs. He especially enjoys getting to know each of his customers on a personal level, and helping their expanding families with their automotive needs as well.","emailTxt":"chapman@carltonmb.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40295,"dealerEmpStartDtUtc":"1022889600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":311890,"firstName":"Scott","lastName":"Gordon","titleText":"Service Advisor","shortBioText":"For the past fourteen years, Scott has worked for the Mercedes-Benz brands as one of the best Service Advisors. Ten of the years were spent in Florida, and then he moved to Greenville, SC, and joined the Carlton family. Outside of work, Scott has lived a happy life with his wife of thirty years, two children, and two dogs.","emailTxt":"gordon@carltonmb.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40295,"dealerEmpStartDtUtc":"1393632000","industryStartDtUtc":"536457600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":512495,"firstName":"Anthony","lastName":"Lane","titleText":"Sales Associate","emailTxt":"lane@carltonmb.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40295,"dealerEmpStartDtUtc":"1522540800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":311886,"firstName":"Sammy","lastName":"Hood","titleText":"Service Advisor","shortBioText":"Started as a Service Technician, was quickly promoted to Service Advisor and then Assistant Service Manager with Snyders before joining the Carlton Motorcars Family. Now, he serves as one of our best Service Advisors. Anything you need, Sammy is your guy!","emailTxt":"hood@carltonmb.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40295,"dealerEmpStartDtUtc":"1025481600","industryStartDtUtc":"347155200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":311884,"firstName":"David","lastName":"Knutti","titleText":"Service Advisor","shortBioText":"Having worked the past 30 years in the industry, David has learned many valuable skills. Yet, he is always looking forward to learning even more as the automotive world continuously changes with the latest in innovative ideas. And with Mercedes-Benz being the leader in the latest and greatest designs, David is happy to be at the forefront of these new discoveries.","emailTxt":"knutti@carltonmb.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40295,"dealerEmpStartDtUtc":"1264982400","industryStartDtUtc":"536457600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":311871,"personPtyId":40180945,"firstName":"Pablo","lastName":"Goycochea","titleText":"Sales","shortBioText":"Pablo is a U.S. Air Force Veteran Firefighter where he earned various awards Air Force National Defence Service Medal, Achievement & Commendation Medals During his 8 years of active service. Started work in the Automotive Sales industry in 1995 in Honolulu Hi, and has been doing so for the past 24 years. He joined the Carlton Family in 2009 and been a great asset. If you need anything, Pablo is always there to help.","emailTxt":"goycochea@carltonmb.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40295/employees/216f0e058fa2.jpg","drDealerId":40295,"dealerEmpStartDtUtc":"1241136000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":621915,"firstName":"Stephen","lastName":"Knupp","titleText":"Sales Representative","emailTxt":"knupp@carltonmb.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40295/employees/1ac2ba183b84.jpg","drDealerId":40295,"dealerEmpStartDtUtc":"1554076800","industryStartDtUtc":"481161600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":621913,"firstName":"Ben","lastName":"Mandish","titleText":"Sales Representative","emailTxt":"mandish@carltonmb.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40295,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":311893,"firstName":"Johnathan","lastName":"West","titleText":"Parts Advisor","shortBioText":"Born in Greer but raised in Woodruff, Johnathan graduated from Woodruff High School in 2006. Since then, he has been working in the Parts industry. He spent 5 years working for Kia, 4 years for Toyota, and the past 3 years for Mercedes-Benz as a valued member of Carlton Motorcars, Inc.","emailTxt":"west@carltonmb.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40295,"dealerEmpStartDtUtc":"1427846400","industryStartDtUtc":"1104537600","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":621914,"firstName":"Phillip","lastName":"Robertson","titleText":"Sales Representative","emailTxt":"roberston@carltonmb.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40295,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":311891,"firstName":"Richard","lastName":"Grumbles","titleText":"Parts Operation Manager","shortBioText":"A native to Greenville, Richard graduated from Travelers Rest High School in 1987 and started work at Forrest Nissan as a Used Car Technician in 1988. By 1990, he was elevated to a Nissan Master Tech. Then, in 1992, he decided to join the Parts Department and has been in the industry ever since. Richard has been the Parts Manager for such brands as Nissan, Kia, Toyota and Mercedes-Benz.","emailTxt":"grumbles@carltonmb.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40295,"dealerEmpStartDtUtc":"1398902400","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":311894,"firstName":"Stanley","lastName":"Trammell","titleText":"Parts Advisor","shortBioText":"Stanley has been worked in the Parts Industry since 1985, and 22 years of that has been for Mercedes-Benz. He has also worked in the parts department for the following brands: VW, Audi, Porsche, Subaru, Jeep, GM, Mazda MG. Stanley also has Parts experience with Peterbilt Trucks.","emailTxt":"trammell@carltonmb.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40295,"dealerEmpStartDtUtc":"915148800","industryStartDtUtc":"473385600","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":311892,"firstName":"Mike","lastName":"Cleveland","titleText":"Parts Advisor","shortBioText":"If you have any questions about the different parts of your Mercedes-Benz vehicle or simply need to purchase a new one, Mike is the person you go to. He has been with the Carlton Family for year, and is always there to help out when someone needs him.","emailTxt":"cleveland@carltonmb.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40295,"dealerEmpStartDtUtc":"1038700800","certifiedEmployee":false,"deptDscrp":"Parts"}]

Carlton Motorcars

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Carlton Motorcars Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

1:30 PM - 5:00 PM

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2007

Welcome to Carlton Motorcars, Inc.. Authorized Mercedes-Benz Dealer. Whether you are visiting to gather information, sea

...

rch for a vehicle in the Greenville area or contact our Service department in Greenville we hope to be of assistance. Please contact us at any time to discuss your requirements in more detail, at (864)213-8000 or visit us at 2446 Laurens Road. Greenville, S.C. 29607. You can shop 24 hours a day at www.carltonmb.com

"Upstate's Only Authorized Mercedes-Benz Dealer"

Reviews

4.9 out of 5 4.9
356 lifetime reviews. Includes reviews of Carlton Motorcars from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 15, 2020

    I had a wonderful experience and recommend Carlton highly. Robin was very helpful and professional! John took care of all the financials incl. options.... Heather treated me like family and helped with extra information about the new technical items. 5 stars all the way !

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much! We're elated to hear that everyone was so helpful and it was an absolute pleasure working with you. Please reach out if you need ...us for anything further. Congratulations on the new purchase!


    Worked with:
    Robin Rollins

    Sales

    (5.0) 35 reviews

  • 4.0 out of 5
    January 13, 2020

    Our experience buying a MB-CPO car was excellent. Stephen was a pleasure to work with. We now have 2 Carlton cars and we will be back.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your latest purchase and thank you for the wonderful feedback! We'll make sure Stephen knows how positive you felt your experience... with him was.


    Worked with:
    Stephen Knupp

    Sales Representative

    NOT RATED

  • 5.0 out of 5
    January 11, 2020

    Chad was very helpful. He helped me with all my questions that I needed and help me with my car that I bought. He make sure I was happy with the car.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This is so wonderful to hear. We're so glad he was able to help you and answer your questions. Purchasing a vehicle is a big decision and we're happ...y to know you had such a positive experience with Chad.


    Worked with:
    Chad Gossett

    Sales Advisor

    (5.0) 13 reviews

  • 3.0 out of 5
    January 9, 2020

    After 10 years of exclusively using Carlton the service seems to be less than it used to be. Took my car in for service and asked about discounts and... received $25 off. Within I received a mailer "from" Carlton offering $100 off that service. This mailer offer was already in the system. I contacted the service manager and he said best he would do was offer $75 off at next annual service. This does not build a lot of respect after 10 years. They also had a new component to the service which raised the price almost 25% over last year. Probably a good feature, but no communication that it was going to be done or why. While I appreciate the complimentary hand washes, they always leave dirt spots on the windows. This is caused by using the same towels to dry the windows after the car body is dried.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Appreciate the response and the offers. One concern I had was that I had heard that MBUSA was sending out mailers offering anywhere from $100 to $250 ...off on services. I contacted MBUSA before I scheduled the service and they said the mailers came from the dealerships and not them. This gets very confusing when these mailers come out supposedly from the dealership, but actually are being mailed by MBUSA or another organization? Guess my dissatisfaction here is that the discount came within a week of the service appointment. Not sure how long it takes for someone to decide to make the offers, then contact the company doing the mailings, program the system, mail out the offers and then have post office to deliver them. Seems to me like longer than a week. So, the computers at the dealerships and MBUSA should have known the offers were out there. Gets very confusing. I recently purchased a TV set from a local retailer and they had a 30 day price match guarantee for same TV from other sellers. Was on their site a couple of weeks later and noticed my set was on sale. Called them and they matched their own sales price and sent me a refund.


    Worked with:
    David Knutti

    Service Advisor

    (4.7) 12 reviews

  • 5.0 out of 5
    January 3, 2020

    I am a first time Mercedes Benz owner. From the moment I entered the lot a nice and professional dressed salesman greeted me and my husband at the car... I was interested in purchasing. He explained some features about the car and let us take it for a test drive. Even though it was nearing the end of his work day Mr. Knupp was very kind and attentive to our needs.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new purchase and welcome to the Mercedes-Benz family! We're so happy you had such a wonderful experience with the team here a...t Carlton. If we can help with anything else, please let us know.


    Worked with:
    Stephen Knupp

    Sales Representative

    NOT RATED

  • 5.0 out of 5
    January 3, 2020

    Everyone was very professional and could not have been more helpful. Thank you for the great experience. The car was ready to go and the Salesman has... spent lots of time showing me the various features of the car.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wonderful! Thank you so much for your review and if we can help with anything else, please reach out.


    Worked with:
    Ben Mandish

    Sales Representative

    NOT RATED

  • 5.0 out of 5
    January 2, 2020

    Robin is a wonderful and very knowledgeable sales consultant. The whole Carlton team were professional, kind and accommodating in every respect. I highly... recommend you visit them today!

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    Shopped for a new car
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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We really do appreciate your kind words and it was a pleasure to work with you as well. Congratulations on your new car!


    Worked with:
    Robin Rollins

    Sales

    (5.0) 35 reviews

  • 5.0 out of 5
    December 30, 2019

    I have been a customer of this Dealership for many years and about 8 different vehicles (all Mercedes). They have always been honest with me and treated... me fair.If I have a problem, I am sure they will take care of it for me. To me Carltons Mercedes Benz is TRUST. This is something that is hard to find in most dealerships today

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your loyalty to us and we look forward to helping you again in the future. Thank you for the great review!


    Worked with:
    Chad Gossett

    Sales Advisor

    (5.0) 13 reviews

  • 5.0 out of 5
    December 29, 2019

    Such great experience, that's the way car buying should be. Everything is taken care and everything about the care was explained in detail. Knowing I bough... with confidence is the best feeling ever. Thank you Carlton Motors Team!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your latest purchase and thank you so much for such a wonderful review!


    Worked with:
    Ben Mandish

    Sales Representative

    NOT RATED

  • 5.0 out of 5
    December 27, 2019

    Excellent job by Todd Thayer and Brian Pheban. Both worked diligently on the deal, delivery and follow through. I look forward to continue working with... them.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Excellent! Thank you for your business and congratulations on the GT!

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