Greg Lair GMC

This was the worst experience I received from a dealership. After showing up we had informed out salesman Randy that we didn’t want to run credit unless the trade quote and numbers on the new vehicle made sense. After giving the keys and stating that another dealership had quoted us 43K for our trade in he came back and said are vehicle was worth a lot more which we thought was great then he provided us numbers of the quoted trade and payment of new vehicle which looked great. At this point we agreed to go forth with the credit application. Then after a few minutes he stated to us he made a mistake on our trade first he tried to blame me for sending in the wrong vin number to which I informed him I never sent my vin number to anyone then he proceeded to show us a text of a GMC truck to which said isn’t that you. I was no considering we gave you keys to a Ford plus you pointed out the window earlier and said is that your Ford truck there. Then he immediately says oh we quoted you on an F250 not an F150. Then turns around hands us are keys and says oh the deal didn’t go through. Never asked if we wanted to put money down or anything. Bottom after realizing they had made a huge mistake and not wanting to honor there deal on paper or even attempt to salvage a deal we were brushed off. Me and my wife ran our credit on there lies and mistakes. No value in customer service at all. This proves to me that Brown GMC is the way to go now I can see why Brown is rated as better dealership because they value there customers. Take from save yourself the hassle go to Brown GMC.

Best dealership experience everytime I come here. Greg Lair has my business for life !!!!

Didn't even have the title of the car they were selling me. Wired them the money and 3 weeks go by and I still can't pick up the car. Cancelled the sale.

Showed different vehicles and. Test drove several finally decided on the GMC 2023 Acadia. Awesome

I liked the car I found & was satisfied with the offer. Got great service & was well taken care of.

THE SERVICE DEPARTMENT IS AMAZING!! I HAVE BEEN USING THEM FOR THE LAST TWO YEARS. ON MY LAST VISIT I WAS RUNNING AHEAD OF SCHEDULE AND SHOWED UP 30 MINUTES EARLY TO MY APPOINTMENT. THEY STILL TOOK MY CAR IN RIGHT THEN HAD THE OIL CHANGE DONE AND EVERYTHING BEFORE MY SCHEDULED APPOINTMENT AT 5PM!!! I SENT MY REALLY GOOD FRIENDS TO PURCHASE THEIR CAR HERE JUST FOR THE AMAZING SERVICE DEPARTMENT, SALES DEPARTMENT, AND THE AMAZING WARRANTY THEY HAVE. THANK YOU GREG LAIR TEAM FOR ALWAYS GOING ABOVE AND BEYOND!!

Took my year old GMC Canyon in for a suspension noise. They understood the issue and took care of it in a timely manner. Very professional and courteous.

After coming in for a oil change, now my screen for the radio & All things is Blank. YouTube tells us that somehow while tearing apart my glove box to get to the filters they have damaged the connection. Apparently now I have to pay to have it fixed. BUT I DID PAY $280. 00 for new filters!

Purchased a 2022 Denali from them last year for 85k. They low balled on my trade (2021 Silverado High Country 2500hd with 13k miles). As I wanted the new truck and there weren't many available within 500 miles I accepted their trade offer of 65k. This year I had planned on returning to Greg Lair to purchase a loaded 2023 Sierra Denali 2500hd. I was told that they would only give 65k for my 85k truck. That was the KBB estimate for a vehicle in fair condition. My truck is at least in the very good category. Before they made me an offer for my trade they requested details about what type of options my trade had including the type of engine. Shouldn't they have all the details on my trade already? After all they sold me truck new 11 months ago. I guess they don't keep records. The sales advisor also strongly suggested that I go with one of the financial institutions they use and I quote, "I make a little money if you use one of them, 3 or 4 hundred dollars more". Long story short, I came across a near identical truck and I received a signed and written trade offer of $74,500 for my trade. $9500 more than Greg Lair offered. I will be picking up my new truck tomorrow from the other dealership. I felt like I was more than fair with Greg Lair this time around. I didn't demand they match the other dealerships offer. I politely ask if the could come close. It's sad because I drove over 400 miles to purchase my last truck from Greg Lair and bragged them up to everyone I talked to. .............and this is the way they treat their customers? Never again Greg Lair!

They always are friendly and helpful when I bring my pickup in for servicing.