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Santa Maria Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (21 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (21 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Santa Maria Ford from DealerRater.

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trying again right now with a $700 power steering pump,...

trying again right now with a $700 power steering pump, the second from the dealership just out of 90 day warranty. Yikes. 1.) Ford ran into their wall. had to replace front clip and paint. Yikes.. ran me silly chasing parts.! 2.) put my van's transmission into drive at high rpm and blew the trans. Left dealership on a hook meaning tow truck. Yikes again... 3.) they had to refund me monies getting caught charging for a part that wasn't put on. More Yikes ...

trying again right now with a $700 power steering pump,...

trying again right now with a $700 power steering pump, the second from the dealership just out of 90 day warranty. Yikes. 1.) Ford ran into their wall. had to replace front clip and paint. Yikes.. ran me silly chasing parts.! 2.) put my van's transmission into drive at high rpm and blew the trans. Left dealership on a hook meaning tow truck. Yikes again... 3.) they had to refund me monies getting caught charging for a part that wasn't put on. More Yikes ...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

it is what it is. No hearsay do receipts support accuracy. Lets see IF the current job premium Ford remanufactured ps pump actually cures the problem? Look folks... we went over 100,000 miles and never heard a peep out of the ps pump. Now suddenly the noises are normal? This is a well known problem with older fords. You can hear the vehicles coming down the road ps pumps screaming. It isn't normal . The employees are great, especially Patrick but all good people. Still... getting the screws is ... well, getting the screws. How many times must one go through Ford supplied and installed ps pumps. hello ... ok I feel better how about everyone else, as I reach for the wallet again!

Consumer response

it is what it is at all dealerships when the manufacturer won't help the dealer.

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Parents just purchased a used Nissan Rogue went by to go...

Parents just purchased a used Nissan Rogue went by to go look at it and it was disgustingly filthy inside, can't understand how a dealership would sell a filthy vehicle to an elderly couple. So disappointed in Santa maria ford.

Parents just purchased a used Nissan Rogue went by to go...

Parents just purchased a used Nissan Rogue went by to go look at it and it was disgustingly filthy inside, can't understand how a dealership would sell a filthy vehicle to an elderly couple. So disappointed in Santa maria ford.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I brought in both my Fords for service and also an...

I brought in both my Fords for service and also an air-conditioning problem in the cab of my 2013 Edge. One side blowing hot and one side blowing cold while trying to cool down the cab. Everything was taken care of and my experience was excellent.

I brought in both my Fords for service and also an...

I brought in both my Fords for service and also an air-conditioning problem in the cab of my 2013 Edge. One side blowing hot and one side blowing cold while trying to cool down the cab. Everything was taken care of and my experience was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Dead Battery

Disappointed that they did any help getting the car for doing the repair for a dead battery. Had to use other resources to get the vehicle to the facility.

Dead Battery

Disappointed that they did any help getting the car for doing the repair for a dead battery. Had to use other resources to get the vehicle to the facility.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John S, on behalf of Santa Maria Ford, we regret to hear you have recently had such a negative experience with us. Customer service is our number one priority so we are disappointed to hear we failed to provide you with the quality service you deserve.

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F-250

Work with Juan Garcia in the service department. He is a great guy that takes his job very seriously. I will continue to take my truck to him in the future for all my services.

F-250

Work with Juan Garcia in the service department. He is a great guy that takes his job very seriously. I will continue to take my truck to him in the future for all my services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ds, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you again for choosing Santa Maria Ford, and we hope to see you again soon!

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Ford focus

Job done well and fast. Everyone was very lovely and understandable.

Ford focus

Job done well and fast. Everyone was very lovely and understandable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Natalia, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

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I had the pleasure of working with Dominic at Ford...

I had the pleasure of working with Dominic at Ford Lincoln and he was great to work with. He was professional, provided insight with the Navigator and was very considerate. He went out of his way to make sure I was happy. I was happy working with him and happy with the Navigator. Thank you!

I had the pleasure of working with Dominic at Ford...

I had the pleasure of working with Dominic at Ford Lincoln and he was great to work with. He was professional, provided insight with the Navigator and was very considerate. He went out of his way to make sure I was happy. I was happy working with him and happy with the Navigator. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Polite, Pleasant & Efficient

I had a great experience working with James, the Internet guy. The finance manager was equally organized and efficient. They gave me the time with no pressure to buy. We found my C-Max and I just love it! Thank you Santa Maria Ford!

Polite, Pleasant & Efficient

I had a great experience working with James, the Internet guy. The finance manager was equally organized and efficient. They gave me the time with no pressure to buy. We found my C-Max and I just love it! Thank you Santa Maria Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Purchase of high-end used Cars

We have purchased two high-end used cars from this dealer over the last 6 years. Comments: The dealer was willing to negotiate (some). After several days of negotiating we reached a reasonable agreement. The dealer lived up to the agreement completely. Each vehicle was in excellent condition and detailed perfectly. A short, but reasonable drive-train warrenty was part of the contract. Within several weeks we started cross-country with our latest purchase (a Lincoln). A major mechanical problem (involving imjectors) resulted in a tow to Kingman, AZ. Santa Maria Ford took full responsibility for the repairs (expensive). No hassle. I do not believe that this incipient problem could have been detected prior to sale. An honorable dealer.

Purchase of high-end used Cars

We have purchased two high-end used cars from this dealer over the last 6 years. Comments: The dealer was willing to negotiate (some). After several days of negotiating we reached a reasonable agreement. The dealer lived up to the agreement completely. Each vehicle was in excellent condition and detailed perfectly. A short, but reasonable drive-train warrenty was part of the contract. Within several weeks we started cross-country with our latest purchase (a Lincoln). A major mechanical problem (involving imjectors) resulted in a tow to Kingman, AZ. Santa Maria Ford took full responsibility for the repairs (expensive). No hassle. I do not believe that this incipient problem could have been detected prior to sale. An honorable dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Soooooo Disappointed

Bout a 1 year old Lincoln from them. The salesman we had talked to on the phone (we live 2 hours away) was not there when we got there, we had an appointment, they had to call him to come in. The car was not ready, he showed us nothing about the car. They even still had the previous owners phone numbers set in the car and his radio stations. All they wanted to do and pushed until we were getting frustrated was the additional warranty. Forget the warranty, show us how to use our "new" car. I will NEVER buy from them again!!

Soooooo Disappointed

Bout a 1 year old Lincoln from them. The salesman we had talked to on the phone (we live 2 hours away) was not there when we got there, we had an appointment, they had to call him to come in. The car was not ready, he showed us nothing about the car. They even still had the previous owners phone numbers set in the car and his radio stations. All they wanted to do and pushed until we were getting frustrated was the additional warranty. Forget the warranty, show us how to use our "new" car. I will NEVER buy from them again!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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