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5.0
2 lifetime reviews.
  • Remote issues

    Great work amazing service. My daughter was in town from IDaho and her key fob didn't work so the service writer fixed it in 3 minutes amazing. Thanks... Santa Maria Ford!!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Masters of Gouge

    I have to say, I'm really dissapointed. The chipped-key to our 2008 F450 seems to have gone bad, so we had it towed into the Santa Maria Ford dealersh...ip. We are being charged $150 for a "diagnostic", and then a reprogram fee of $150 on top of that - even though we knew what we wanted to have done. We were told the reason the bill was so high was that the starter was also bad, and they had to take it out to "bench test" it (something any fair mechanic would have checked quickly in place). They said that they could install a new starter for $920... keep in mind, a generic starter from an auto-parts store is less than $150, and an OEM is less than $350 (and installing it takes less than an hour). We told this to your rep, and he later told my associate that "if we do the work today, they'll do it for $750"... what a deal ! When I asked to have the service manager call me about it, they seemed surprised that we were local (plates are out of state)... I infer they thought they had us over a barrel. I called two days in a row to discuss - still no call back. I remember going online to see what the potential issues might be for the original problem, and the online Ford tech who was paid for advice said that at most the key could be reprogrammed, along with a new spare, for less than a billable hour - and the most expensive dealer he heard of was at $120 hour. Well, he obviously hasn't run across Santa Maria Ford yet. We are getting ready to buy another truck (we have five Fords), but it definitely won't be from Santa Maria Ford, and certainly we'll never voluntarily have any of our trucks serviced there.

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    Not Applicable
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    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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Santa Maria Ford
1035 E Battles Rd Santa Maria, CA 93454
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