Reviews
Write a reviewI had a terrible experience with this dealer when trying
I had a terrible experience with this dealer when trying to buy a new car (Mazda 323 Turbo Sedan) from them. Not only were they very slow in responding to my enquiries they were very rude and ghosted me, even though I had the funds (all cash) available and was ready to buy a new car from them. I do NOT recommend the sales person (Celica) or the sales manager (Chet) who behaved very unprofessionally. He said he would get back to me about my trade but never did despite several reminders. Neither did Celica. I ended up buying the same car I wanted from a different Mazda dealer over in the Central Valley who gave me a great deal on the new car and my trade-in. I am very happy with it.
I had a terrible experience with this dealer when trying
I had a terrible experience with this dealer when trying to buy a new car (Mazda 323 Turbo Sedan) from them. Not only were they very slow in responding to my enquiries they were very rude and ghosted me, even though I had the funds (all cash) available and was ready to buy a new car from them. I do NOT recommend the sales person (Celica) or the sales manager (Chet) who behaved very unprofessionally. He said he would get back to me about my trade but never did despite several reminders. Neither did Celica. I ended up buying the same car I wanted from a different Mazda dealer over in the Central Valley who gave me a great deal on the new car and my trade-in. I am very happy with it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Rob, I am very sorry you had a bad experience at our Dealership. I have spoken to Celica and Chet about your situation so we can prevent this type of bad experience from happening again.
Terrible service department.
Terrible service department. They can't change the oil on your car. They do their free 27 point inspection with their eyes closed. They use a 150 pound torque wrench or just use the air gun until it stops when rotating tires. Stay away.
Terrible service department.
Terrible service department. They can't change the oil on your car. They do their free 27 point inspection with their eyes closed. They use a 150 pound torque wrench or just use the air gun until it stops when rotating tires. Stay away.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Excellent customer service!!
Excellent customer service!! Quick response. Easy process. Highly recommended.
Excellent customer service!!
Excellent customer service!! Quick response. Easy process. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They will bend over backwards to get you into a car,...
They will bend over backwards to get you into a car, after that, you are on your own. Their service department is unprofessional and doesn’t follow-through with things as simple as a phone call to tell you they’ve diagnosed your vehicle that they’ve had for 8-9 days.
They will bend over backwards to get you into a car,...
They will bend over backwards to get you into a car, after that, you are on your own. Their service department is unprofessional and doesn’t follow-through with things as simple as a phone call to tell you they’ve diagnosed your vehicle that they’ve had for 8-9 days.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Awful Service Department
Service department has trouble diagnosing their own vehicles, makes promises they never intend to keep, and holds on to your vehicle for days. You have to do all the follow up on your own if you ever want to see your vehicle back. Vehicles are also lacking in quality.
Awful Service Department
Service department has trouble diagnosing their own vehicles, makes promises they never intend to keep, and holds on to your vehicle for days. You have to do all the follow up on your own if you ever want to see your vehicle back. Vehicles are also lacking in quality.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Eric M, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
I was very pleased of the outcome of my visit ! Everyone...
I was very pleased of the outcome of my visit ! Everyone was very helpful and Courteous. Jacob my sales rep was the bomb!!!! I highly recommend him to anyone. Thank you for getting me into my new truck !!! I love it 🥰
I was very pleased of the outcome of my visit ! Everyone...
I was very pleased of the outcome of my visit ! Everyone was very helpful and Courteous. Jacob my sales rep was the bomb!!!! I highly recommend him to anyone. Thank you for getting me into my new truck !!! I love it 🥰
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jacob Campbell
It?s was a wonderful experience dealing with Santa Maria Nissan. Jacob my salesperson was the bomb !!! Very helpful and considerate to my needs. Thank you so much for helping me get into my new truck !!! Love it !!!
Jacob Campbell
It?s was a wonderful experience dealing with Santa Maria Nissan. Jacob my salesperson was the bomb !!! Very helpful and considerate to my needs. Thank you so much for helping me get into my new truck !!! Love it !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Susan Piacentini, thank you for your kind review; we are happy to pass along your comments to the team here at Santa Maria Nissan!
Not going back
Really bad experience trying to trade in the car I bought from them. They provide offer even lower than auction price after sell you the car for above market value 6 months earlier. Horrible don't go there to waste your money and time.
Not going back
Really bad experience trying to trade in the car I bought from them. They provide offer even lower than auction price after sell you the car for above market value 6 months earlier. Horrible don't go there to waste your money and time.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Jay, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (805) 925-0077 to speak to our manager directly.Please give me a call at my personal number (805)720 2657 thank ypu
Great Experience
I just purchased my Mazda 6 here and I love it. These guys made the experience great and were easy to deal with. They never pressured me and thats the reason I went back and bought. I never thought buying a vehicle could be this easy. These guys changed my mind about car dealerships. This is the way to do business! Ill be coming back here for my next one in the future!
Great Experience
I just purchased my Mazda 6 here and I love it. These guys made the experience great and were easy to deal with. They never pressured me and thats the reason I went back and bought. I never thought buying a vehicle could be this easy. These guys changed my mind about car dealerships. This is the way to do business! Ill be coming back here for my next one in the future!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nightmare, incompetent staff.
Purchased a 2015 cx5 lemon. Purchase in January 2016 and still dealing with the service department. My patience is over. I want my money back now. I gave the the satisfaction of trying to fix the problem. This dealership is a waste of time.
Nightmare, incompetent staff.
Purchased a 2015 cx5 lemon. Purchase in January 2016 and still dealing with the service department. My patience is over. I want my money back now. I gave the the satisfaction of trying to fix the problem. This dealership is a waste of time.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car