Customer Service Stinks
Called about a potentially hazardous recall a Month ago. Was told the computer system was down. They would call me back. Still no call to this date. Called this am to get an answering machine. I’d never buy a car here.
Super SUPER happy with my overall experience with Lifetime Kia in Murphy, NC. Awesome customer service from Donnie. I love my 2019 Kia Optima. It's a great car and so roomy. Super great staff. I highly recommend Lifetime Kia. Ask for Donnie!!! He helps out the best he can!!!!
Best dealer ever been to, friendly people, no pressure and did good work. Had easy online scheduling comfortable waiting area made process seamless, fair pricing!
Friendly and fast
Great buying experience and the service dept is the best. Friendly people all around and the best dealership I've ever dealt with. So glad I found them
I've been to quality dealerships and this isn't it
It's so sad how these people treat customers. Their first move is to ask where you want your payment. Then they try to get you to go on a test drive while they work on it hoping you'll fall in love. When you say "not yet" they go get the car and try to get you to go outside hoping you will relent and drive it and are visibly upset when that doesn't work. Then they come back all smiles with a payment that is almost 30% above your limit hoping you'll accept their sob story and sign without even showing you the numbers. When they are forced to scribble down their math you see a ridiculously low trade value crossed out with a nearly as ridiculous trade value above it. He says they are stretching to try to make it work. Their price for the car is higher than any of their competitors. The interest rate is also too high. I asked them to lower the car price to match Carfax and KBB fair retail for this area and raise my trade only $500 to match KBB Trade-in value. I also asked them to look for a better interest rate. The salesman told the sales manager loud enough for me to hear and belligerently "now he wants you to lower the price and raise his trade". They also warned me that I might lose the interest rate we had if we shop it around. Ha. They came back with a good interest rate and $1000 more for my trade but now the car's price went up $1500. They were ecstatic that they got closer to my payment goal. Customers know when the car price is inflated to make the trade amount look better. I said thank you to the sales manager. As I left the salesman caught me at my car to let me know I was passing up an early Christmas gift. Really? I drove to Carriage Kia in Woodstock , Ga and found out what car buying should be like. Zero hassle, smart, pleasant and well dressed salespeople, great advertised prices, fair trade offered the first time, beautiful dealership. I was driving out in my new car in an hour!
I could not ask for better customer service !No matter which department,I have always received excellent service!! From this alone,I doubt I will ever buy a car any where else! Other dealerships could learn a lot from these guys!!!
Customer Service at dealership was phenomenal!!
Gene Leib, the service advisor, is a top notch employee. He gave wonderful customer service and was very professional. He and Don, the service manager, made my experience memorable and when I am ready to purchase a new vehicle I will definitely be going to Lifetime Kia of Murphy!!
They were so amazing and made sure I got into a car! They were all so nice and did everything to help me!
I had major repair issues with my used Kia and while the car was in the shop I looked at the 2018 Sorento. The salesman (Larry) showed the new car to me and all the features and I was blown away. Larry was great, no pressure at all. The entire experience was a pleasure. Thanks Lifetime
I was actually going to test drive cars to see what I wanted before going to Atlanta to buy. I moved to a small town for all the good things about a small town knowing I would still go back to Atl for a lot of things that are more available or cheaper than the small town. I was greeted like an old friend at the dealership. I was shown around, shown cars, all without pressure. The experience was so good I went ahead and bought that day! And by the way,I got a better deal than I was quoted at a large dealership in Atl. The people at Lifetime Kia Of Murphy were great and I will definitely be a Lif time customer!