Jacky Jones Chrysler Dodge Jeep RAM

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(68 reviews)
Visit Jacky Jones Chrysler Dodge Jeep RAM
Sales hours: 8:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:00am–7:00pm 8:00am–5:00pm
Tuesday 8:00am–7:00pm 8:00am–5:00pm
Wednesday 8:00am–7:00pm 8:00am–5:00pm
Thursday 8:00am–7:00pm 8:00am–5:00pm
Friday 8:00am–7:00pm 8:00am–5:00pm
Saturday 8:00am–5:00pm Closed
Sunday Closed Closed

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New (828) 389-5060 (828) 389-5060
Used (828) 835-2346 (828) 835-2346
Service (828) 389-5057 (828) 389-5057

Inventory

See all 120 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2008.
Here at Jacky Jones Chrysler Dodge Jeep our motto has always been the customer comes first!We participate in the Dodge pre-owned certified program which means every used car we sell must meet a long list of qualifications to qualify and a carfax is pulled on every pre-owned car we put on the lot. This ensures that we are providing the highest quality used car to our customer possible. We are a small town dealer but we have always sold as many cars as a big city dealer. We rely on doing it right great prices service after the sale and above all treating you like family. We cherish the relationships we develop with our customers.
We treat our customers like family!

Service center

Phone number (828) 389-5057

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(68 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Salesman and entire staff were very professional and made

Salesman and entire staff were very professional and made the buying experience easy and efficient. I thought I got a great value.

5.0

Salesman and entire staff were very professional and made

Salesman and entire staff were very professional and made the buying experience easy and efficient. I thought I got a great value.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of sales excellence. It’s quite an accomplishment to hear that our team here at Jacky Jones Chrysler Dodge Jeep Ram provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. The Jacky Jones Hayesville Team.

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1.0

Inaccurate & Dishonest Service

Inaccurate and dishonest service department. Vehicle drove into their dealership perfectly and left rattling and shaking. After circling the parking lot, their tech said it was the AC compressor clutch, and the timing was coincidental. After a $1,200 repair to the AC clutch, issue is still present. Rediagnosed by dealership as broken fly wheel that they will be happy to repair for another $1,200! We own all Chrysler vehicles and bought one of them at this dealership. Dishonest. Avoid at all costs.

1.0

Inaccurate & Dishonest Service

Inaccurate and dishonest service department. Vehicle drove into their dealership perfectly and left rattling and shaking. After circling the parking lot, their tech said it was the AC compressor clutch, and the timing was coincidental. After a $1,200 repair to the AC clutch, issue is still present. Rediagnosed by dealership as broken fly wheel that they will be happy to repair for another $1,200! We own all Chrysler vehicles and bought one of them at this dealership. Dishonest. Avoid at all costs.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Daniel, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. The Jacky Jones Hayesville Team.

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5.0

Great service at JJ Dodge

We would like to thank Jacky Jones Dodge for their professionalism on our last visit with our Dodge Durango! The technician was very knowledgeable and informed us of our situation with our oil filter leaking! For great service go to Jacky Jones locations all over Georgia, Tennessee and North Carolina✅

5.0

Great service at JJ Dodge

We would like to thank Jacky Jones Dodge for their professionalism on our last visit with our Dodge Durango! The technician was very knowledgeable and informed us of our situation with our oil filter leaking! For great service go to Jacky Jones locations all over Georgia, Tennessee and North Carolina✅

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. The Jacky Jones Hayesville Team.

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5.0

Great Dealership! The guys were great to work with

Great customer service! Paul and CJ were wonderful!! Highly recommended. We will always be back when we are looking for a vehicle! We will also use the service department for maintenance.

5.0

Great Dealership! The guys were great to work with

Great customer service! Paul and CJ were wonderful!! Highly recommended. We will always be back when we are looking for a vehicle! We will also use the service department for maintenance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. The Jacky Jones Hayesville Team.

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5.0

Great family owned business.

Had a wonderful experience today shopping for my new vehicle at Jacky Jones Crysler Dodge Jeep in Hayesville NC. My sales associate John was very knowledgeable and helpful and had great experience with CJ leasing my new Jeep. Great experience, it felt like family.

5.0

Great family owned business.

Had a wonderful experience today shopping for my new vehicle at Jacky Jones Crysler Dodge Jeep in Hayesville NC. My sales associate John was very knowledgeable and helpful and had great experience with CJ leasing my new Jeep. Great experience, it felt like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new <CAR MAKE/MODEL>, Sue! Thank you for taking the time to write about your experience. It's great to know <STAFFER FIRST NAME/S> and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. The Jacky Jones Hayesville Team.

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5.0

This dealership treated me like family from the moment I...

This dealership treated me like family from the moment I made my first call to Zach to working through the financing with CJ. This was my first time buying a car from out of state and Zach put me at ease from the start and kept me informed every step of the way. They were all prompt at returning my phone calls and were very patient with all of my questions. I would highly recommend this dealership to anyone who is in the market for a car. They'll even ship the vehicle to you!

5.0

This dealership treated me like family from the moment I...

This dealership treated me like family from the moment I made my first call to Zach to working through the financing with CJ. This was my first time buying a car from out of state and Zach put me at ease from the start and kept me informed every step of the way. They were all prompt at returning my phone calls and were very patient with all of my questions. I would highly recommend this dealership to anyone who is in the market for a car. They'll even ship the vehicle to you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. The Jacky Jones Hayesville Team.

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5.0

We purchased two new Jeep vehicles in two different...

We purchased two new Jeep vehicles in two different months this year. In both cases we dealt with Zach Cottrell in sales and CJ Campbell in finance. The sales experience was very easy and always felt honest with Zach. We went to Zach first went it was time for the second vehicle as a result. When the time comes for our next purchase, we will start with Zach again. That’s high praise. In all our years of new car purchases we found CJ to be the most Customer focused F&I manager ever. He really went out of his way to be sure we got the best package for our needs. At no point did it feel like we being oversold or hammered into buying warranty packages we did not want. They were offered, but very professionally. It was great to be able to work with a small town style dealer to make these purchases. Zach and CJ represent Jacky Jones very well. We should be back!

5.0

We purchased two new Jeep vehicles in two different...

We purchased two new Jeep vehicles in two different months this year. In both cases we dealt with Zach Cottrell in sales and CJ Campbell in finance. The sales experience was very easy and always felt honest with Zach. We went to Zach first went it was time for the second vehicle as a result. When the time comes for our next purchase, we will start with Zach again. That’s high praise. In all our years of new car purchases we found CJ to be the most Customer focused F&I manager ever. He really went out of his way to be sure we got the best package for our needs. At no point did it feel like we being oversold or hammered into buying warranty packages we did not want. They were offered, but very professionally. It was great to be able to work with a small town style dealer to make these purchases. Zach and CJ represent Jacky Jones very well. We should be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. The Jacky Jones Hayesville Team.

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1.0

They scam you

I bought a use jeep over 25k in price. It had issues second week owning it. Jacky jones took there time on the repairs till after the 30 day mark. Since then I have had to make some repair on the jeep about every 2 weeks. Some the repairs I got taken care of before the 30 day period the dealership acted like they didn't want to fix it or figure out the actual issue with it. Now I'm stuck with a jeep that spends most the time in a garage broken then on the road. I wouldn't recommend buying anything use from them and wouldn't trust the service. Of this is how all of jacky jones dealerships are I wouldn't do business with any of them

1.0

They scam you

I bought a use jeep over 25k in price. It had issues second week owning it. Jacky jones took there time on the repairs till after the 30 day mark. Since then I have had to make some repair on the jeep about every 2 weeks. Some the repairs I got taken care of before the 30 day period the dealership acted like they didn't want to fix it or figure out the actual issue with it. Now I'm stuck with a jeep that spends most the time in a garage broken then on the road. I wouldn't recommend buying anything use from them and wouldn't trust the service. Of this is how all of jacky jones dealerships are I wouldn't do business with any of them

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your recent experience at Jacky Jones Chrysler Dodge Jeep Ram - Hayesville. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. The Jacky Jones Hayesville Team.

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5.0

I want to very highly recommend Jacky Jones Chrysler...

I want to very highly recommend Jacky Jones Chrysler Dodge Jeep dealership. I am a single mom and with some very good suggestions from John Mirandi, Zack and CJ I now have a dependable car that I love and is safe for myself and my son. Everyone there was so friendly and courteous!! Definitely a FIVE STAR PLACE to purchase a car!!!!!

5.0

I want to very highly recommend Jacky Jones Chrysler...

I want to very highly recommend Jacky Jones Chrysler Dodge Jeep dealership. I am a single mom and with some very good suggestions from John Mirandi, Zack and CJ I now have a dependable car that I love and is safe for myself and my son. Everyone there was so friendly and courteous!! Definitely a FIVE STAR PLACE to purchase a car!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. The Jacky Jones Hayesville Team.

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5.0

Big SHOUT OUT to the service guys at Jacky Jones Jeep in...

Big SHOUT OUT to the service guys at Jacky Jones Jeep in Hayesville! I had to talk to the office folks today, but first my husband and I rode our motorcycles to a nearby restaurant for lunch. When we came out, my husband's battery was flat. He sent me ahead to take care of my business at the car dealership, so I also went to the service department to ask for help or advice on jump starting a motorcycle. One of the guys there (whose name I wish I remembered!) followed me back to the restaurant with a jump box, helped my husband reach the battery of his bike (underneath some things), and got it started... and charged us nothing! Such a generous gift of his time and the store's equipment! So... Jacky Jones guys... y'all are the best! ALSO... I bought my car from them two months ago, and it was a great experience! Good deal on a practically new Jeep Renegade with only 5000 miles on it. Saved a lot and got a really nice car.

5.0

Big SHOUT OUT to the service guys at Jacky Jones Jeep in...

Big SHOUT OUT to the service guys at Jacky Jones Jeep in Hayesville! I had to talk to the office folks today, but first my husband and I rode our motorcycles to a nearby restaurant for lunch. When we came out, my husband's battery was flat. He sent me ahead to take care of my business at the car dealership, so I also went to the service department to ask for help or advice on jump starting a motorcycle. One of the guys there (whose name I wish I remembered!) followed me back to the restaurant with a jump box, helped my husband reach the battery of his bike (underneath some things), and got it started... and charged us nothing! Such a generous gift of his time and the store's equipment! So... Jacky Jones guys... y'all are the best! ALSO... I bought my car from them two months ago, and it was a great experience! Good deal on a practically new Jeep Renegade with only 5000 miles on it. Saved a lot and got a really nice car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. The Jacky Jones Hayesville Team.

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