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Larry H. Miller Southwest Hyundai

(1,106 reviews)
Visit Larry H. Miller Southwest Hyundai
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2019 state dealer award
2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 805-1590 (877) 805-1590
Used (877) 805-8622 (877) 805-8622
Service (877) 811-7160 (877) 811-7160

Reviews

(1,106 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Larry H. Miller Southwest Hyundai from DealerRater.

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Service department

The staff in the service department are wonderful. They are always so warm and friendly. They go out of their way to help me and accommodate my needs. I am Very pleased with the quality of service receive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, Kathleen! We're happy to hear you enjoyed working with our team! Should you need anything else, please do not hesitate to let us know! — Val Borrisevitch, General Manager

Professional staff

Hyundai has great staff.makes you feel part of their family.they make sure you get the best deal in the lot I will make sure to get my Friends and family to go and get the same feeling I did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, Lupita! Thanks for leaving us such an excellent review. We're thrilled to hear you enjoyed working with our team. We truly appreciate you recommending us to your friends and family. Have a great day, Val Borrisevitch, General Manager

Great Team!

You all were so great to me and my boyfriend who both purchased cars from you! I appreciate you greatly and look forward to seeing you soon! Happy Holidays, Delilah

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving us such an excellent review, Delilah! We're pleased to hear you and your boyfriend enjoyed working with us! Should you need anything else, please do not hesitate to let us know. — Val Borrisevitch, General Manager

Courteous helpful service

Service people are helpful and knowledgeable and fully explain the work they do. They are never pushy and they are very considerate of my schedule.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving us such a great review! We appreciate your kind words and we'll pass it along to our service team. Should you need anything else, please let us know! — Val Borrisevitch, General Manager

Worst experience I have ever had.

The buying experience was good. The bad started after I had bought the vehicle. The first and foremost problem was with the detailing of the vehicle. When you buy a vehicle they are supposed to wash it and fill it up with gas. What they did was spray some water on it and wipe it real fast. The Manager even said it looked bad. So they took it back to be washed again and we had already waited for over an hour the first time. When it came back after another spray of water, the Manager from Service I believe said he would have his crew do a full job on it when I brought it back later. To make a long story short, I have now had the vehicle for over a month and they had the vehicle for about a week and a half of that trying to wash it. Never happened. After all that time that it spent over at the Dealership, it still looks bad. Plus after being over there for all that time they still didn't fill up my tank. So needless to say, I am cleaning it myself. I love my Santa Fe Turbo vehicle but the people there just don't give a crap about my situation. Another issue was we were supposed to get a referral check and they have gave us the run a round about that. One month later and still no check. My wife has called them repeatedly and I have asked my Salesman and the manager about it and no one cares.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Satisfied customer

Every vehicle we've purchased at Hyundai has been a wise purchase. That's why we keep going back. Employees are all friendly, knowledgeable, and want to make sure you, the customer leave satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thanks for leaving us such an excellent review! We're so pleased to hear you keep coming back to do business with us! We truly appreciate you as a customer and we look forward to seeing you again soon! — Val Borrisevitch, General Manager

Survey

First of all i have always loved Hyundai vehicles. Ive purchased a 98 Hyundai Accent for my Daughter's graduation present. Than a 2000 Elantra. Than when i became a GrandMother i bought a 2007 Santa Fe. Now my new Ioniq.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving us such an excellent review! We're pleased to hear you enjoyed working with us over the years! We truly appreciate your continued business and we look forward to working with you again soon! — Val Borrisevitch, General Manager

New car

I was unable to purchase a car because of my credit but when I visited Michael Reta he guaranteed me a car and he didn't stop until I left with a brand new car. Thank you very much Larry H. Miller

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving us such an excellent review! We're so pleased to hear that Michael went above and beyond to get you into a new vehicle. We appreciate your business and we hope to see you again soon! — Val Borrisevitch, General Manager

Unsatisfactory Salesmanship. Very disorganized

We purchased our car September 26, 2017. It took us 4 days to complete purchase. Kept giving us different sales people. They gave us a brand-new salesman & we felt like he didn't know what he was doing: a) Took us for a test drive & we ran out of gas in the middle of a very busy street & he couldn't find gas tank release. b) Kept trying to pressure us to make up our mind. c) Did not offer us any ideas regarding an upgrade,etc. Pushed for one specific car. d) We decided to upgrade and they kept changing sales people on us. Had to bring upgrade from someplace else & did not inform us. e) Took our trade-in to another dealer. I had left something important in car & did not tell us they had given to another dealer. Never retrievd my item from car. f) As we drove away, after purchase, we realized we had never even driven that particular car. g) Never followed up on new registration. Did not receive official registration until middle of November. All in all, I wish I would have checked out another car from a completely different dealer. Would never recommend.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Hi Janet! I’d like to thank you for taking the time to share your feedback, it helps us address your concerns internally. I would also like to apologize for any miscommunications on our end from our sales staff. It wasn’t our intention to confuse or rush you into a vehicle you weren't sure on. Please give me the opportunity to make this right. Reach out to me at a convenient time for you. I look forward to hearing from you, Val Borrisevitch, General Manager General Manager

SK

SK was professional friendly knowledgeable helpful and maintained excellent communication with me after the sale. I was completely satisfied with my sales representative. I would highly recommend him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Pete! Thanks for your kind words about SK and I'm thrilled he was so helpful. We hope you're loving your new vehicle and we look forward to seeing you next time! Flip Torrez, General Manager