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Crain Buick GMC of Conway

(109 reviews)
Visit Crain Buick GMC of Conway
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:30am–3:00pm
Sunday Closed Closed
New (501) 205-4124 (501) 205-4124
Used (501) 205-4080 (501) 205-4080
Service (501) 764-3378 (501) 764-3378

Inventory

See all 320 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2020.
At Crain Buick GMC of Conway our primary concern is the satisfaction of our customers.
Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Easily find incentives financing offers and discounts at the tip of your fingers.
Don't forget to check out our Specials on our New & Pre-Owned Inventory.
The Crain Team's Got'Em

Service center

Phone number (501) 764-3378

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Reviews

(109 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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My service tech Todd was great , they found an issue that

My service tech Todd was great , they found an issue that I need to get done the next Todd gave me his personal trunk so I wasn?t stuck waiting .

My service tech Todd was great , they found an issue that

My service tech Todd was great , they found an issue that I need to get done the next Todd gave me his personal trunk so I wasn?t stuck waiting .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Awesome service department and ask for Todd if you need

Awesome service department and ask for Todd if you need service on your vehicle . Great attitude. Will keep coming back no questions asked . Great job!

Awesome service department and ask for Todd if you need

Awesome service department and ask for Todd if you need service on your vehicle . Great attitude. Will keep coming back no questions asked . Great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My husband and I were very pleased with getting our car

My husband and I were very pleased with getting our car serviced , they were nice and friendly, didn?t take that long at all good job Crain GMC Conway Arkansas

My husband and I were very pleased with getting our car

My husband and I were very pleased with getting our car serviced , they were nice and friendly, didn?t take that long at all good job Crain GMC Conway Arkansas

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Salesman sold Terrain as if there were no problems with

Salesman sold Terrain as if there were no problems with vehicle. It has been serviced and the problem still exists . Reached out to service department several times within the week to report the problem and still no call back or action as been taken .

Salesman sold Terrain as if there were no problems with

Salesman sold Terrain as if there were no problems with vehicle. It has been serviced and the problem still exists . Reached out to service department several times within the week to report the problem and still no call back or action as been taken .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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No issues got me in and taken care of employees were

No issues got me in and taken care of employees were helpful as well as the service manager went above and beyond to make sure all was good

No issues got me in and taken care of employees were

No issues got me in and taken care of employees were helpful as well as the service manager went above and beyond to make sure all was good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Worst service department I’ve ever experienced and have

Worst service department I’ve ever experienced and have given MULITPLE opportunities. I now have to drive to another town to get service done. Highly recommend choosing another dealer.

Worst service department I’ve ever experienced and have

Worst service department I’ve ever experienced and have given MULITPLE opportunities. I now have to drive to another town to get service done. Highly recommend choosing another dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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After spending two days looking for an used Acadia we

After spending two days looking for an used Acadia we made a deal sales manager said he would deliver it while waiting on e mail to start signing I received a call from good salesman that owner decided to sale the same Acadia to one of his friends. You cannot trust this dealership unless you have it in writing their words mean nothing

After spending two days looking for an used Acadia we

After spending two days looking for an used Acadia we made a deal sales manager said he would deliver it while waiting on e mail to start signing I received a call from good salesman that owner decided to sale the same Acadia to one of his friends. You cannot trust this dealership unless you have it in writing their words mean nothing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Crain GMC one of the best.

Had a great experience with the dealership this was my fourth truck. The service dept. was easy to deal with had a great adviser.

Crain GMC one of the best.

Had a great experience with the dealership this was my fourth truck. The service dept. was easy to deal with had a great adviser.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Recent visit to Crain (Conway)

Easy scheduling at a time convenient for me. Not crowded when arriving for appointment. Rustin was attentive and gave expectations for the repair visit and offered routine maintenance suggestions. The waiting lounge was comfortable and had appropriate appointments with plenty of space. Within the hour of arrival, the plan for repair and cost was delivered by Rustin and within 2 more hours it was completed! An outstanding visit!

Recent visit to Crain (Conway)

Easy scheduling at a time convenient for me. Not crowded when arriving for appointment. Rustin was attentive and gave expectations for the repair visit and offered routine maintenance suggestions. The waiting lounge was comfortable and had appropriate appointments with plenty of space. Within the hour of arrival, the plan for repair and cost was delivered by Rustin and within 2 more hours it was completed! An outstanding visit!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

Quick and easy! Great experience with the service department! Everyone was knowledgeable and kind! I will always recommend service here!

Service

Quick and easy! Great experience with the service department! Everyone was knowledgeable and kind! I will always recommend service here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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See all 109 reviews