Reviews

4.3 out of 5 4.3
49 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 11, 2018

    I purchased a used truck through their salesman Lance Smith. He couldn't find the code to the door keypad at the time of sale and made no effort... to get it after I left with the truck. They also sent the registration papers 34 days after purchase. There is a late registration penalty after 30 days. I dealt with Monica King about being reimbursed for the late registration penalty and it has yet to be resolved.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, we regret to hear that you had this experience with us. Please reach out to us at (501) 436-0059 when you can so we can address this situation dir...ectly. Thank you and have a great day.

  • 1.0 out of 5
    October 15, 2018

    Bought a Cadillac with less than 30,000 miles ,went to have tires changed at walmart and was told there was no key for locking lug nuts on car ,called... crain was told they would take them off for $88.00 wow is all I can say these are factory lug nuts I didnt even think about this when I bought the car but it seems to me you wouldn't charge a customer like that . Will be buying second car in new year but not from here!

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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, we regret to hear that you had this experience with us. When you have an opportunity, please reach out to us at (501) 436-0059 so we can try to re...store your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

  • November 15, 2017

    One of the most comfortable and stress free moments ever! They listened to exactly what it was that I wanted and was very patient with my specifics! I... was approved and rode off with my brand new 2018 Chevy Malibu. I recommend Crain Chevrolet to anyone who's looking to purchase a car.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Welcome to the Crain family Delonda! So glad we were able to help find you just what you wanted. Thank you for the review and kind words.

  • 4.0 out of 5
    January 15, 2018

    Buying our van was easy. Our salesman Kevin Moore, was knowledgable and easy going. Waiting for the "detailing / cleaning" took forever. As in over 2... hours. We got so tired of waiting, we asked for them to go get it no matter if it was finished being cleaned.

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    4.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jennifer, thank you for your review. We strive to provide excellent customer service. While we're happy that Kevin took good care of you during your v...isit to our dealership, we are sorry to hear that it took longer than anticipated for your van to get detailed. Please give me a call at 501-932-0609 at your earliest convenience. We would be happy to get your vehicle back in to finish the detail job in a timely manner. Thank you again for the feedback. We truly appreciate you and we look forward to providing you with all of your vehicle needs. Sincerely, Monica King Crain Buick GMC

  • 1.0 out of 5
    November 24, 2017

    I had the displeasure of dealing with the following employee's at Crain Buick GMC: Curtis Clark (internet sales) , Robert Gilmore (internet sales director),... & Kevin Moore (sales consultant). I was looking to purchase a used automobile from their dealership from an online search. This was the start of an exhausting three week endeavor of misinformation about the vehicle, miscommunication between the salesman, and overall lack of knowledge about the vehicle that they were trying to sell. I found it near impossible to get a complete Carfax, accurate description of the vehicles condition, and vehicles service history. Because I am considering purchasing the vehicle sight unseen, I am relying heavily on the sales teams honesty, integrity, and knowledge. All three salesman displayed none of these qualities. Days would go by with no email or telephone response to my inquiries. When I finally got to speak with them, they were more concerned about discussing price than answering basic questions about the vehicle. I was initially going to overlook their incompetence because I liked the car. I eventually gave in and we agreed upon a price for the vehicle. However, I didn't trust the salesman (after they continued to make contradictory statements) and ultimately didn't feel confident about the quality of their used car. I finally had enough when they tried to pull a fast one and stick me with excessive dealer charges and shipping. I tried to meet them halfway and agree to split the shipping charges with them, but that didn't satisfy their greed. I would urge all if of you to save yourself your precious time and purchase your new or used car from an honest and competent dealership. Not from Crain Buick GMC. I suspect the majority of the positive reviews are from family members and friends of those who work for this dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Todd, Thank for your review. We're sorry to hear that you did not have a pleasant experience while trying to purchase a vehicle at our dealership. Our... sales manager has reached out to you to discuss your review. Should you change your mind, he would be happy to honor the deal that you was offered. Our team does everything they can to get you in the vehicle you are wanting to purchase. Also, as someone that replies to customers' reviews and surveys on a daily basis, I can assure you comments are from our actual customers. If I can be of further assistance, feel free to contact me at 501-932-0609. Sincerely, Monica King Customer Relations Manager Crain Buick GMC

  • 5.0 out of 5
    November 17, 2017

    Love the service department great folks to work with

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Steve for the 5 stars and kind words about our service department. til next time! Be safe.

  • 5.0 out of 5
    August 25, 2017

    A very pleasant, low pressure buying experience. I would recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you James for the great review. We appreciate you!

  • 5.0 out of 5
    July 13, 2017

    Our transaction was handled very professionally from start to finish. Treated with respect, very courteous, and very appreciative of our business. Thank... you so much for a wonderful experience. Purchased a new vehicle. Did not have repairs

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Laurie for taking the time to submit this wonderful review. So glad to hear this, as typically we hear the bad more than the good. We strive... for these types of experiences. Thank again from us here at Crain Buick GMC.

  • 5.0 out of 5
    May 24, 2017

    Folks were friendly and greeted me with a smile - loved the (I don't recall her name) lady at the service writer desk she was so friendly and very helpful

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Steve, thanks so much for your great review and taking the time to offer us your feedback. We are so glad you had a great experience and that Donna, ...our service receptionist was friendly and helpful. We appreciate and value your business and will always strive to offer you great customer service. - The Crain Buick GMC of Conway team

  • 5.0 out of 5
    May 23, 2017

    I hate buying vehicles, but I loved this experience. Crain is amazing!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Ben! We appreciate you taking the time to review us! We're so glad we could be of help. If you need anything else, don't hesitate to reach ...out to us. We hope to be of service to you in the future! - Crain Buick GMC of Conway team

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