Superior Nissan of Conway

We purchased a new Nissan Versa from this dealership and in less than 2 years the driver seat broke. To use this wasn't a huge problem. The problem... didn't come into play until we had to take it in for repair. First we took it in back in the first part of October 2018. They said they had to order a new seat. This was good, they said they would call us when it came in. This is where it all went south. They never called, so after about 3 weeks we end up calling them and they said (oh yeah it is here just com eon by), so we make the nearly 1 hours drive only to find out that they had ordered the wrong seat. So they said they would order the right one and call us back. Again another 3 weeks go by with no call. So now it is almost December. We call back and they say now it will be almost January before they get the seat. There is some kind of back order with it and so (after much struggle and back and forth, they reluctantly give us a loner car). And they proceed to tell us that we need to bring it back before we get to 500 miles on the odometer. So we do and about 2 weeks later bring it back. At this point they give us another loner and tell us the same thing (bring it back before 500 miles). So I call them today 1/9/2019. 3 months after the first time we brought it in for repair. The shop guy (chase) essentially proceeds to tell me that "I gave you the loner car out of the kindness of my heart". "We [Nissan] are not required to give you a loner car. And essentially tells me the same thing. "it has arrived in the U.S. but now they are waiting for it to ship to them. So give it another couple of weeks. So we are hoping to have are seat fixed by the 4 month mark (although at this point I'm not holding out much hope). I recommend that if you wish to have a. trouble free experience with a dealership and especially if you wish to have a trouble free experience when something does go wrong with your car DO NOT SHOP AT ANY SUPERIOR DEALERSHIPS!!!! If I could have given them a lower rating I would have.

Bought a car here from David and Joe, they are awesome to work with and I got a good deal on a nice car.

Superior Nissan is now on my list of favorites! Brian Martin was very helpful and informative. Brian, thank you for your patience and the time spent... with me! To the entire Superior Nissan family who assisted me on the purchase of my new vehicle, your help is greatly appreciated and the customer service was exemplary! Thank You!

Clean friendly atmosphere,got the deal I was looking for,thank you Superior Nissan

When we purchased our vehicle, I was a little frustrated with a couple of minor things. Ms. Tracy , from the dealership , called me and apologized for... the oversight. She was very friendly and sincere. They had a very busy day on the day we were there and was running behind. I sincerely appreciated her taking time to call me and making things right, in a world of customer service being a thing of the past, it is nice to know that Superior really does care about the customer. Thank you Ms. Tracy and thank you Ms. Lindsey!

We purchased my daughter a 2016 Kia Optima. I had called them earlier in the day and told them we were driving down to purchase the car. I told them I... had no trade and was paying for the car. When we arrived to get the car it had not been washed , and we had to wait over an hour for paperwork to be done. On our way home we had to stop and fill it with gas. I emailed them the next day saying I was disappointed that they had failed to even put gas in the car- that was two weeks ago, and I am still waiting for a reply. Probably will look elsewhere when I am in the market for another car.

Hope was an excellent sales lady. She was very knowledgeable and not pushy at all. I would recommend her to anyone looking for a new vehicle at Superior... Nissan.

They made the process of buying a car so easy and fast! Everyone was frequently and helpful. I would definitely come back to this dealership!

Hope Hensley your amazing thanks for helping us get a great truck!

We had a great sales woman! She helped us find the "right" vehicle that we wanted and needed! She stood out in the heat with me while I changed my mind... 4-5 times (in a 30 min time period) on which color I wanted. She answered any questions we had and was very sweet person. She was there with us until 9:00pm that night. Very very pleased!!