Cleveland Ford

I traveled 7 hour from Ohio to purchase the vehicle I saw advertised on Cars.com. The vehicle price was outstanding. customer service and follow up via... phone was excellent. Upon arrival I found the dealer staff to be friendly and business like. I was treated very well and I'm very happy with the purchase. The trip to Cleveland Ford was a long ride down and back but it was worth it.

Gave me a very fair trade in for my 2010 F150 which was in great condition. The 2018 XLT was perfect. Elliott was a great salesman. No pressure and opened... up several vehicles for me to test drive.

Ryan Martin is by far the BEST service advisor I have ever had. He makes sure you and your car are taken care of. You will not be disappointed.

The service was great, when I took my car in it was kinda jerky in between gears and wasn’t putting out as much power. When I got it back the car shifted... so smooth you couldn’t even feel it, the steering was way better and the car put out way more power and felt all around way better.

Great service on my suv. Vehicle was still clean when it was returned. I have recommended this dealer often. They stay up to date on needed service of... my suv.

Had to get mirror painted on brand new car. Said it will only take an hour. 3 hours later we are still there And keep saying it will only take an hour.... Couple next to us was there for 5 hours for same thing. Mirror should of been fix if they inspected the car upon delivery of vehicle. Cedric the salesman when above and beyond when we were buying the car. He did an excellent job. This is our 5th car from this dealer ship

Was impressed that someone contacted me right away with Dee even sending video of F-150. So when arriving I ask for Dee and went to work making my deal.... I was happy leaving

The shuttle guys were great (didn't get their names). Great driving, friendly and courteous. Customer service Mr. Norris was excellent, helpful and attentive.... Overall great experiencesI, thank you.

I was 30 min. late for appt. They took the car right in . Changed oil, did insp. Out in 45 minutes. Great job! Thanks.

I asked why so much that I owed, wanted to see a breakdown. They sent salesman back to say “$1700 safety package had been added” that they could just not... do. WTH???? Know what you’re paying for before you go. Read a printout, know your terms, expect them to be underhanded. Disappointed that I had to work so hard to protect myself.