Cleveland Ford

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Cleveland Ford Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Conveniently located in Cleveland, TN, our number one goal at our Ford Dealership has been to deliver the best experienc

...

e possible for our customers since opening our doors in 2003. We proudly offer the latest Ford models, quality used vehicles, trustworthy auto service, as well as a complimentary Lifetime Warranty with unlimited time and miles to show how much we truly appreciate our customers. Plus, we have been named DealerRater's Dealer of the Year for seven straight years thanks to our dedication to overall customer satisfaction here at our dealership. Stop by Cleveland Ford today for service you can count on.

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
6232 lifetime reviews. Includes reviews of Cleveland Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 16, 2020

    I traveled 7 hour from Ohio to purchase the vehicle I saw advertised on Cars.com. The vehicle price was outstanding. customer service and follow up via... phone was excellent. Upon arrival I found the dealer staff to be friendly and business like. I was treated very well and I'm very happy with the purchase. The trip to Cleveland Ford was a long ride down and back but it was worth it.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 15, 2020

    Gave me a very fair trade in for my 2010 F150 which was in great condition. The 2018 XLT was perfect. Elliott was a great salesman. No pressure and opened... up several vehicles for me to test drive.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 11, 2020

    Ryan Martin is by far the BEST service advisor I have ever had. He makes sure you and your car are taken care of. You will not be disappointed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 27, 2020

    The service was great, when I took my car in it was kinda jerky in between gears and wasn’t putting out as much power. When I got it back the car shifted... so smooth you couldn’t even feel it, the steering was way better and the car put out way more power and felt all around way better.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 18, 2020

    Great service on my suv. Vehicle was still clean when it was returned. I have recommended this dealer often. They stay up to date on needed service of... my suv.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 15, 2020

    Had to get mirror painted on brand new car. Said it will only take an hour. 3 hours later we are still there And keep saying it will only take an hour.... Couple next to us was there for 5 hours for same thing. Mirror should of been fix if they inspected the car upon delivery of vehicle. Cedric the salesman when above and beyond when we were buying the car. He did an excellent job. This is our 5th car from this dealer ship

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 14, 2020

    Was impressed that someone contacted me right away with Dee even sending video of F-150. So when arriving I ask for Dee and went to work making my deal.... I was happy leaving

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 14, 2020

    The shuttle guys were great (didn't get their names). Great driving, friendly and courteous. Customer service Mr. Norris was excellent, helpful and attentive.... Overall great experiencesI, thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    September 13, 2020

    I was 30 min. late for appt. They took the car right in . Changed oil, did insp. Out in 45 minutes. Great job! Thanks.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    September 12, 2020

    I asked why so much that I owed, wanted to see a breakdown. They sent salesman back to say “$1700 safety package had been added” that they could just not... do. WTH???? Know what you’re paying for before you go. Read a printout, know your terms, expect them to be underhanded. Disappointed that I had to work so hard to protect myself.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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