Southern Pines Chevrolet GMC

If i could rate 0 stars I would. Made a deal with Vince (I believe that was his name) on a used car. He agreed with my price and told me he would send me a write up on the deal. I was about to leave for the dealership (two hours from my house) and call to confirm again. Vince told me that he would have to charge $200 more because the dealership was losing$400 on the deal. This was after we had made the deal!! Will tell all my friend never to buy from this dealership. Crooked dealership!!!!

I always have a great experience dealing with southern pines Gmc Chevy. Sales and service are wonderful. I have bought 2 vehicles there now and get my vehicles serviced there.

Attention to detail is lacking. Waiting room TV, lights out, Wifi not working, no complimentary coffee or snacks for those waiting during service. Tire pressures not correct when I received my vehicle.

Great service department with friendly staff! I drive 30 minutes to this dealership because of there service versus a 5 minute dealership in my town.

Salesman was excellent. The process was speedy and hassle free. Had a great experience and world definitely recommend them to others.

⭐️⭐️⭐️⭐️⭐️ Outstanding Experience with Vince Brown at GMC Southern Pines! I recently had the pleasure of working with Vince Brown at GMC Southern Pines while purchasing my new Yukon, and I can confidently say that this was the best car-buying experience I’ve ever had! From the very start, Vince made the entire process smooth, stress-free, and enjoyable. Vince is exceptionally knowledgeable about the vehicles he sells, and he took the time to understand my needs and preferences. He went above and beyond to answer all my questions, providing clear and honest information without any pressure. It’s rare to find a salesperson who genuinely listens and focuses on what’s best for the customer, but Vince exemplifies this quality perfectly. His professionalism and attention to detail were evident in every step of the process, from the initial consultation to the final paperwork. Vince was always available, responsive, and patient, ensuring I was completely satisfied with every aspect of my purchase. He even made sure to go over all the features of the Yukon, giving me a full walkthrough so I could drive away feeling confident and excited. If you’re looking for a top-notch sales experience and a salesperson who truly cares about his clients, I highly recommend Vince Brown. He made what can often be a daunting process into a positive and memorable experience. Thank you, Vince, for your outstanding service – I’m absolutely thrilled with my new Yukon!

Had a great experience. The staff were all very kind, patient and motivated which I really appreciated. I highly recommend this dealership.

I recently purchased my new 2024 Blazer from Southern Pines Chevrolet, and I couldn't be happier!!! From the moment I walked in, the staff was welcoming and attentive. My salesperson took the time to understand my needs and helped me find the perfect car without any pressure. What stood out the most was the customer service. Every team member I interacted with was friendly and knowledgeable, making me feel valued as a customer. After the sale, the follow up was exceptional. I received a call to ensure I was satisfied with my purchase and to answer any questions I had. I highly recommend them to anyone in the market for a new vehicle!

This is our second car purchase, and we thought Ted Natt was giving us a good deal on a used 2018 Chevrolet Malibu, priced below market value. Initially, the process was fast—too fast. I didn’t have time to verify if the $1,700 in “out the door” accessories they added was legitimate. It turns out they applied our down payment toward the final price, so instead of paying $12,800, I ended up paying $14,200. While I’ve made peace with how the deal went down, what I can’t accept is the quality of the car. After just 2-3 weeks, the car became inoperable due to a lower radiator hose leak. Without a warranty (because we assumed the car wouldn’t have issues this soon), we had to use what little savings we had to fix it. We paid $322 for the hose replacement, only to discover it wasn’t the full problem. The water pump needed replacing, costing another $165. Then, the newly installed hose had a hole again, so we paid $145 to replace it. We couldn’t afford to take it back to the dealership, as their charges would’ve been close to $1,000. This car has drained our finances, to the point that a job was lost due to unreliable transportation. This has been the worst car-buying experience I’ve ever had. We walked into the dealership excited, and within weeks, we just wanted to return the car. Unfortunately, we’re stuck with it. For anyone considering buying from this dealership: • Do not disclose your financing plans upfront. • Do not mention your down payment until you’ve negotiated an out-the-door price. • If you’re buying used, either have the car inspected by a mechanic or invest in a warranty. Be cautious with dealerships like this one that seem more interested in making a sale than ensuring their customers drive off in reliable vehicles.

I trusted my Southern Pines u with my last 3 vehicles. They broke one of my custom rims and would not replace it after the mechanic said he had trouble getting my new tire on, on that specific rim. The service manager blamed it on me. I took another one of our cars there for maintenance and they quoted me over $4k. Decided to take the car elsewhere bc I felt I was being lied to…parts and labors only cost $493. SPC tried to charge me over $700 for one part that was brand new and did not need to be changed. I trusted the dealership, have done business with for several years m, and bought multiple cars from them. Like most dealerships they have a business to run and you’re just a number. You’d think though, knowing some of the people that works in service, I wouldn’t be lied to.Thankfully we didn’t give them a dime and took the vehicle elsewhere.