Pete's Car Smart Kia

Reviews

4.4 out of 5 4.4
70 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 20, 2018

    As any good Kia enthusiast would know, K900 vehicles can only be serviced at a certified Kia dealer. Pete's Car Smart Kia takes that certification... to a whole new level of luxury automobile service. Trey and his team made me feel like my car was the only one in the shop and nothing else mattered but making sure I was completely taken care of. Awesome job people. Couldn't be more blown away by the entire experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 5, 2018

    I always have a great experience at Pete’s ! Very friendly staff! They always go above and beyond helping you and telling you everything you need... or want to know.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 24, 2018

    Service rep listened to what I had to say about what needed to be repaired and helped me get a loaner car from the sales staff.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 30, 2018

    Always get top notch treatment at Pete’s. I feel they are honest and fair. They are courteous and friendly to their customers and take pride in their... business.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 22, 2018

    Ray is a great person go see him he got us a great price on a great van thank Ray for all your good work making us welcome and getting are second Kia

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 8, 2018

    I purchased a used vehicle from them last year. At the time, it seemed like a great bargain. One of he senior salesmen pointed it out to me, making sure... I knew what a great deal it was. There was an odd noise but when I asked a manager about it, he laughed at me and said, "Just ignore the grumbling!" Made me feel stupid. The noise did not get worse or better, so I thought perhaps he was right. That it was just normal for that car. I recently took it to buy new tires. It turns out that the grumbling noise is the front end differential! Very expensive to replace. Since it was making the noise at the time of purchase, my mechanic suggested that I contact Pete's about it. I spoke to a manager named "John". He refused to fix the problem and said I should have talked to a manager about it when I bought it. I told him that I had and what the manager had said. He then told me, "You shouldn't trust anybody." Still refused to fix it. I realize that used vehicles don't come with much of a warranty, but this should have been fixed prior to putting it out on the lot. Or , at the very least, the salesman should have disclosed the problem. I now have a vehicle with a major problem and I feel very much taken advantage of. Like he said - don't trust anybody. Especially managers at Pete's Car Smart Kia.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 27, 2017

    Everything about the transaction was excellent. It was under unusual circumstances that I received the Soul. Pete and every employee that I met was so... kind, helpful and understanding. I have really enjoyed my car. It is easy to drive and small so that I feel comfortable.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 5, 2017

    There was no sticker on my vehicle showing when i need the next oil change

    4.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 13, 2017

    Pete's was amazing from the test drive to leaving the lot in our new Optima! We traded a truck and a motorcycle in and it was hassle free! I have been... telling everyone! Also, the car is amazing!!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 22, 2017

    Jeff Hearn was our salesman. He was helpful and knowledgeable of what they sell. Go see this dealership, they care about the customer. We've bought... two cars from them in less than a year and had a good experience both times. They are not pushy salesmen.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews