Chalmers Ford

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4.4
(751 reviews)
Visit Chalmers Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (505) 588-4079 (505) 588-4079
Used (505) 588-4065 (505) 588-4065
Service (505) 588-4073 (505) 588-4073

Inventory

See all 342 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2016.
Welcome to Don Chalmers Ford your Albuquerque Ford Dealer! We have a huge selection of new Ford vehicles including the Ford F-150 Explorer Mustang and more. We also have a great selection of pre-owned vehicles. Located just outside of Albuquerque in Rio Rancho we provide the greater Albuquerque metro area with excellent customer satisfaction. Transparency in the sales process is our goal.
Real Value. Real People. Real Simple.

Service center

Phone number (505) 588-4073

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

View all 12 employees View less employees

Reviews

4.4
(751 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chalmers Ford from DealerRater.

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5.0

Excellent service by a knowledgeable, professional and

Excellent service by a knowledgeable, professional and friendly staff. I was in for an oil change and tire rotation which was accomplished in a timely manner.

5.0

Excellent service by a knowledgeable, professional and

Excellent service by a knowledgeable, professional and friendly staff. I was in for an oil change and tire rotation which was accomplished in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

Duane Sanchez-Zunner helps me almost every time I go for

Duane Sanchez-Zunner helps me almost every time I go for oil changes and he is the best! Always happy to help any customer, is knowledgeable, and friendly. Highly recommend and appreciate his customer service at Chalmers Quick Lane.

5.0

Duane Sanchez-Zunner helps me almost every time I go for

Duane Sanchez-Zunner helps me almost every time I go for oil changes and he is the best! Always happy to help any customer, is knowledgeable, and friendly. Highly recommend and appreciate his customer service at Chalmers Quick Lane.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

not great customer service they have had my truck for 6

not great customer service they have had my truck for 6 weeks for 2 recalls and a transmission issue it took them 2 weeks on the tailgate recall and now they are working on the transmission and tell me the tech is out on vacation and it will be another week how is this my problem.

1.0

not great customer service they have had my truck for 6

not great customer service they have had my truck for 6 weeks for 2 recalls and a transmission issue it took them 2 weeks on the tailgate recall and now they are working on the transmission and tell me the tech is out on vacation and it will be another week how is this my problem.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Our last Ford was purchased from a different dealership

Our last Ford was purchased from a different dealership and Chalmers Ford was so much more professional, knowledgeable and friendly. There was no pressure whatsoever to purchase a vehicle. The salesman, John Fife, was so helpful,and so well informed of all the ford vehicles. He was also very professional, friendly and he made us feel like family. Our finance manager, Jackie Sidden, was also very professional, very well informed and immediately put us at ease. Chalmers was the our best buying experience due to these two wonderful employees.

5.0

Our last Ford was purchased from a different dealership

Our last Ford was purchased from a different dealership and Chalmers Ford was so much more professional, knowledgeable and friendly. There was no pressure whatsoever to purchase a vehicle. The salesman, John Fife, was so helpful,and so well informed of all the ford vehicles. He was also very professional, friendly and he made us feel like family. Our finance manager, Jackie Sidden, was also very professional, very well informed and immediately put us at ease. Chalmers was the our best buying experience due to these two wonderful employees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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5.0

Service at Chalmer's Quik Lane

Took my 2013 Ford F-150 in to Charmers Quik Lane for the 100,000 mile service. Duane Sanchez-Zunner was my service associate and he exceeded all of my expectations. Went over everything that needed to be done and kept in contact when performing the services. He is an asset to Chalmers. Even looked at my wife's vehicle after asking a question. No charge for the service. Above and beyond service. Highly recommend the Quik Lane service and Duane.

5.0

Service at Chalmer's Quik Lane

Took my 2013 Ford F-150 in to Charmers Quik Lane for the 100,000 mile service. Duane Sanchez-Zunner was my service associate and he exceeded all of my expectations. Went over everything that needed to be done and kept in contact when performing the services. He is an asset to Chalmers. Even looked at my wife's vehicle after asking a question. No charge for the service. Above and beyond service. Highly recommend the Quik Lane service and Duane.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

No support after the sale.

No support after the sale. The Mach-E has some serious design flaws. Ours is currently at 6k miles. When you put Luggage in the hatch area will break the clips that hold the floor level and the stealership will deny the warranty claim. No stickers with weight limits oin the area or in the manual. Repair is 1500 as both side panels need to be replaced. Such a poor design and worse dealer service. What a future! Should have stuck with the ID4!

1.0

No support after the sale.

No support after the sale. The Mach-E has some serious design flaws. Ours is currently at 6k miles. When you put Luggage in the hatch area will break the clips that hold the floor level and the stealership will deny the warranty claim. No stickers with weight limits oin the area or in the manual. Repair is 1500 as both side panels need to be replaced. Such a poor design and worse dealer service. What a future! Should have stuck with the ID4!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

They are very responsive to customer issues and do what

They are very responsive to customer issues and do what it takes to satisfy customer Very pleased with their customer focus

5.0

They are very responsive to customer issues and do what

They are very responsive to customer issues and do what it takes to satisfy customer Very pleased with their customer focus

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Staff is excellent!

Staff is excellent! They are helpful, knowledgeable, and kind! I went in for an oil change and I expected it to take a little while since they were busy but they were VERY quick and thorough. A very pleasant experience.

5.0

Staff is excellent!

Staff is excellent! They are helpful, knowledgeable, and kind! I went in for an oil change and I expected it to take a little while since they were busy but they were VERY quick and thorough. A very pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

Terrible Vehicle Repair Services at Chalmers.

I brought my 2018 Ford XLT into Chalmers service department to repair a faulty--malfunctioning computer screen. I purchased this vehicle from Chalmers and it is still presently covered for services on the plan I purchased for that purpose from Chalmers. The day I brought my truck in for service I waited over eight hours to finally get my vehicle back and was not advised what the problem was and whether it was fixed. Upon driving my truck back home I immediately noted several warning lights were illuminated on my computer screen. And also, upon attempting to utilize my phone and the navigation system on my vehicles computer screen, I discovered it was still not not only not working, but now also had several prompts illuminated on my screen. I am writing this review based upon my terrible experience with Chalmers Service Department. I paid over $40,000.00 for this vehicle and I do not think I am wrong for expecting to get my vehicle fixed properly. I explained the malfunctioning issues I was experiencing with the screen in the truck to the service department, and they were not fixed. I am now driving a truck that does not have an operational computer screen, that is impairing my ability to use it properly. I am writing this complaint in the hopes that Chalmers Ford In Rio Rancho will have a competent and skilled technician in the service department fix my vehicles computer. And also to provide to me the name (s) of the individuals who worked on my truck the day I brought it in to trouble shoot the computer issues I am referring to now. It seems to me, whoever worked on my truck last week, not only did not fix the problems I brought my truck in for, but also made things worse (the screen now is totally inoperable and there are several prompts on my screen that were not there before.) I am hereby appealing to the supervisor (s) at Chalmers Ford to provide me with the services that were done to my vehicle recently--and who the person (s) were who worked on my vehicle that sent it back to me in worse condition than it was when I dropped it off. At this point I am unable to use my computer screen and all its options because my truck's computer has not been fixed.

1.0

Terrible Vehicle Repair Services at Chalmers.

I brought my 2018 Ford XLT into Chalmers service department to repair a faulty--malfunctioning computer screen. I purchased this vehicle from Chalmers and it is still presently covered for services on the plan I purchased for that purpose from Chalmers. The day I brought my truck in for service I waited over eight hours to finally get my vehicle back and was not advised what the problem was and whether it was fixed. Upon driving my truck back home I immediately noted several warning lights were illuminated on my computer screen. And also, upon attempting to utilize my phone and the navigation system on my vehicles computer screen, I discovered it was still not not only not working, but now also had several prompts illuminated on my screen. I am writing this review based upon my terrible experience with Chalmers Service Department. I paid over $40,000.00 for this vehicle and I do not think I am wrong for expecting to get my vehicle fixed properly. I explained the malfunctioning issues I was experiencing with the screen in the truck to the service department, and they were not fixed. I am now driving a truck that does not have an operational computer screen, that is impairing my ability to use it properly. I am writing this complaint in the hopes that Chalmers Ford In Rio Rancho will have a competent and skilled technician in the service department fix my vehicles computer. And also to provide to me the name (s) of the individuals who worked on my truck the day I brought it in to trouble shoot the computer issues I am referring to now. It seems to me, whoever worked on my truck last week, not only did not fix the problems I brought my truck in for, but also made things worse (the screen now is totally inoperable and there are several prompts on my screen that were not there before.) I am hereby appealing to the supervisor (s) at Chalmers Ford to provide me with the services that were done to my vehicle recently--and who the person (s) were who worked on my vehicle that sent it back to me in worse condition than it was when I dropped it off. At this point I am unable to use my computer screen and all its options because my truck's computer has not been fixed.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

The staff is always very responsive and helpful.

The staff is always very responsive and helpful. They explain the choices available to fix our vehicle and consider any concerns we express.

5.0

The staff is always very responsive and helpful.

The staff is always very responsive and helpful. They explain the choices available to fix our vehicle and consider any concerns we express.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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