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2014 Cadillac XTS Platnium
Having more trouble with the car than expected. I feel that I paid too much for the car to realize the problems I have experienced with ownership. Every time, I get my car serviced, technicians inflate my tires to 32psi. My car requires 35psi according to the label in the door. I have expressed this issue twice to maintenance, but unless I remind them they fill the car to 32psi. Nothing personal to the dealership or it's personnel, but I am really dissatisfied with the vehicle and the customer service I have received. My mother always said, "if you can't say something nice, don't say anything". This advice has not been working for me concerning this vehicle and the dealership. Usually, I do not respond or give excellent marks on these surveys, but my experience with this vehicle and dealership is absolutely frustrating. I have been a faithful GM customer for my last 5 new vehicle purchases. I am afraid, I will start considering foreign cars in future vehicle purchase decisions and would get rid of the XTS tomorrow if I could without further loss. Sincerely, Dennie Boone
Dorman was very quick in servicing my vehicle. The waiting room was very clean.
Service was by appointment. Friendly and professional personnel. Service was completed In a timely manner.
I would recommend this dealer to any of my friends. The salesman went above and beyond to get a deal that was great for us. They spent a lot of time going over the car with us, to make sure we understood how everything worked. I can't say it enough how friendly the total car buying experience was at Dorman was
Dorman Cadillac GMC
Excellent service. So very happy to have work done here.
Scott Dorman always goes above and beyond to make sure the customer is happy.
GMC 2017 Sierra
Awesome. Easy purchase. Friendly, helpful. Not pushy.
We always get great service here. Locke Muse is the best and always makes sure we're completely satisfied.
We always get great, professional and courteous service here.
well Please with the service and care courtesy received and will be back