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Reviews

4.6
12 lifetime reviews.
  • Retired

    I hit a wild Hog Feb 14th at 5:00 a.m. in my Ford focus. I had the tow truck driver take me to Eufaula Ford. All of the staff were so helpful in...


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    I hit a wild Hog Feb 14th at 5:00 a.m. in my Ford focus. I had the tow truck driver take me to Eufaula Ford. All of the staff were so helpful in getting me on the road again. Brian set me up with a car so I could get to work at Tinker AFB that morning. Long story short, my car was totalled and I have since brought a beautiful red focus from Eufaula ford. Best car buying experience I have ever had!! Thanks to Brian and staff for all the help in finding me a car. I highly recommend them for your next car purchase or service needs.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • service

    Very good service I had very fast service and friendly service


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    Very good service I had very fast service and friendly service

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2013 ford escape

    Took my 2013 escape in for steering problem. Noticed afterwards more road noise. When I checked I noticed the protective cover was missing under t...

    Dealer Response

    Thank you, Darrel, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less t...


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    Took my 2013 escape in for steering problem. Noticed afterwards more road noise. When I checked I noticed the protective cover was missing under the engine. I called service and explained that it was missed and they said it must have come off going down the road. Surely I would have noticed if that had happened. They were not willing to correct the problem. Had a prior incident where they forgot to put a cover over the battery after replacing it. They did order the part and install.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Darrel, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Eufaula Ford-Mercury. We take our customers? comments seriously so we hope that you?ll give us a call at (918) 689-7767 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.


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