I had targeted a truck to buy and received an offer. After one last search before driving to Tulsa, I came across a similar truck at Eufala Ford. I really liked the color scheme and wanted to check it out. I talked with a sales rep, described the offer I had on the other truck and my trade-in situation. I was told that the boss said there shouldn't be a problem matching the other offer. To be fair, the other offers were above book and they were most likely adjusting the price of the truck I was buying. I took the afternoon off work and after getting there, the appraisal was far less and mentioned things that were just wrong like cruise control not working - it works fine, needing 4 new tires when 2 were almost new. The 4x4 didn't work which I had told the rep before heading there (I even saved the text messages because I thought I might not have mentioned that). There was no counter offer other than adding a couple of hundred back after I mentioned the cruise control does work. I left and came home and sent another offer trying to find a price that worked for both of us because I really liked the truck. Today, I remembered the comment about needing 4 new tires and texted the rep about that and to make another offer closer to what they were asking but they were off today and would follow up on Monday. I was disappointed and kind of surprised. I literally have 4 other dealers asking what they can do to earn my business and Eufala Ford says they'll follow up Monday. My rep and others seem like such nice people but I have to move on.
Gary, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Eufaula Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (918) 689-7767 and we will do our best to make this better. We hope to hear from you soon.
Happy with service
Pretty much painless experience with oils change and recall. That's why I keep going 40 miles from home to have the oil changed
Susan, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I found this car-buying experience to be excellent. The salesman and finance men were great. No hassles at all.
An awesome crew.
JC and crew are tops. Thanks to an awesome crew. They all need to be rewarded. Please treat them great. And don't forget Alan and crew. I would consider another Fod because of your crew. Thanks Bryan and staff.
I hit a wild Hog Feb 14th at 5:00 a.m. in my Ford focus. I had the tow truck driver take me to Eufaula Ford. All of the staff were so helpful in getting me on the road again. Brian set me up with a car so I could get to work at Tinker AFB that morning. Long story short, my car was totalled and I have since brought a beautiful red focus from Eufaula ford. Best car buying experience I have ever had!! Thanks to Brian and staff for all the help in finding me a car. I highly recommend them for your next car purchase or service needs.
Very good service I had very fast service and friendly service
2013 ford escape
Took my 2013 escape in for steering problem. Noticed afterwards more road noise. When I checked I noticed the protective cover was missing under the engine. I called service and explained that it was missed and they said it must have come off going down the road. Surely I would have noticed if that had happened. They were not willing to correct the problem. Had a prior incident where they forgot to put a cover over the battery after replacing it. They did order the part and install.
Thank you, Darrel, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Eufaula Ford-Mercury. We take our customers? comments seriously so we hope that you?ll give us a call at (918) 689-7767 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
I have always got good service from eufaula ford. I have bought many vehicles from them. I have a 2015 pickup and recently the chrome started coming off the wheels. My warranty was denied and I know they didn't make this decision, I still felt like they could do more, other than offer me some new wheels for $2,700..........
Owner and management very friendly to work with. They worked with me on a fair deal.I would be trading with them in the future.
Dealt with Eufaula ford for many years because they have always been very helpful and informative
We're happy to hear that you found our staff so helpful, Jack! Thank you so much for being one of our valued guests and we look forward to your next visit!