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Orr Nissan of Fort Smith

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (206 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (206 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great!

Great, quick service throughout the whole process! They worked with us to find exactly what would be best for our family! Will definitely be back!

Great!

Great, quick service throughout the whole process! They worked with us to find exactly what would be best for our family! Will definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Leilani, thank you for the high star rating! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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great dealership

I didn't get to buy the truck I was looking at but that was my fault. This is a very up front and honest dealership. No hidden fees or gimmicks, they tell you up front what everything will be. I hate I didn't get to finish my deal with them. I'm positive that I would have been very pleased. Ask for Dale when you go see them. He was great.

great dealership

I didn't get to buy the truck I was looking at but that was my fault. This is a very up front and honest dealership. No hidden fees or gimmicks, they tell you up front what everything will be. I hate I didn't get to finish my deal with them. I'm positive that I would have been very pleased. Ask for Dale when you go see them. He was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Rick G, thank you for your kind review; we are happy to pass along your comments to the team here at Orr Nissan Of Fort Smith! Thank you again for leaving us this response!

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Let Brad be your car guy!

My car guy Brad was absolutely amazing every step of the way. I live my 2019 Nissan Rogue! Highly recommend Brad to help you find your next car!

Let Brad be your car guy!

My car guy Brad was absolutely amazing every step of the way. I live my 2019 Nissan Rogue! Highly recommend Brad to help you find your next car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

T/a, thank you for your kind review; we are happy to pass along your comments to the team here at Orr Nissan Of Fort Smith! We hope to be of service to you again in the future. Best wishes, Orr Nissan Of Fort Smith

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Great Team!

We just bought two back to back cars from ORR Nissan in Fort Smith. Great people to work with, did not waste my time and were very professional!!!! We will do business again!!!!

Great Team!

We just bought two back to back cars from ORR Nissan in Fort Smith. Great people to work with, did not waste my time and were very professional!!!! We will do business again!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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Great job!!!

Best car buying experience I’ve ever had! Everyone was so nice and helpful. Robert went above and beyond to answer any questions I had. I’m glad I purchased my vehicle from a place that was so customer oriented.

Great job!!!

Best car buying experience I’ve ever had! Everyone was so nice and helpful. Robert went above and beyond to answer any questions I had. I’m glad I purchased my vehicle from a place that was so customer oriented.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lori C, thank you for your kind review; we are happy to pass along your comments to the team here at Orr Nissan Of Fort Smith! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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Terrible Service

I would give a ZERO star if I could. My son bought a brand new truck from Orr Nissan and every time he has to take it in for Service, they mess something up. They have had to fix his wheel, more than once, they do not even reset it after they do a simple oil change, they forgot to tighten his lug nuts. I mean come on, do you not have professional techs. And the customer service is horrible in the Service Department. Buyer Beware - if you ever need service at this dealership.

Terrible Service

I would give a ZERO star if I could. My son bought a brand new truck from Orr Nissan and every time he has to take it in for Service, they mess something up. They have had to fix his wheel, more than once, they do not even reset it after they do a simple oil change, they forgot to tighten his lug nuts. I mean come on, do you not have professional techs. And the customer service is horrible in the Service Department. Buyer Beware - if you ever need service at this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Kim Mcdonald, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (479) 648-1900 so we can work towards a resolution. We look forward to hearing from you.

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Looking for a car!! Then this is the right place

After everything I went through Steven at Orr Nissan made purchasing a car easy. I told him what kind of car I wanted and he found me a 2020 for a great deal thanks. If your looking to buy a car go here they’re so nice and friendly.

Looking for a car!! Then this is the right place

After everything I went through Steven at Orr Nissan made purchasing a car easy. I told him what kind of car I wanted and he found me a 2020 for a great deal thanks. If your looking to buy a car go here they’re so nice and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Felt like family

I asked for a salesman when Sheila said hello. She said, "I'm a saleswoman will I do?" She made us laugh when we met and I laughed a lot. Thanks Sheila, thanks Orr, we love Smokey

Felt like family

I asked for a salesman when Sheila said hello. She said, "I'm a saleswoman will I do?" She made us laugh when we met and I laughed a lot. Thanks Sheila, thanks Orr, we love Smokey

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sheila Gawne At Orr Nissan, thank you for your kind review; we are happy to pass along your comments to the team here at Orr Nissan Of Fort Smith! Thank you so much again for your feedback! We hope you have a great day!

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Great Experience!

Sheila Gagne at Orr Nissan was awesome. She helped us find exactly what we were looking for and helped to get us a great price. Thank you Sheila!

Great Experience!

Sheila Gagne at Orr Nissan was awesome. She helped us find exactly what we were looking for and helped to get us a great price. Thank you Sheila!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Roses, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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I love everyone at Orr Nissan. Thank you all.

A very helpful and kind staff. And I love my new car the helped me get. They had tons of patients with me and never gave up.

I love everyone at Orr Nissan. Thank you all.

A very helpful and kind staff. And I love my new car the helped me get. They had tons of patients with me and never gave up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Britt Mcgrew, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Orr Nissan Of Fort Smith. Thanks again for taking the time to leave us this information about your recent visit. Take care!

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